Author Topic: whispernet just not working  (Read 4575 times)  

Offline delshin

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whispernet just not working
« on: November 01, 2008, 07:42:22 AM »
Hello all,

I got my kindle on 10/30, registered and bought my first book. Id did come with the firmware 1.1 too. Anyways, bought a book and it did not download even with 5 full bars. So after resetting it like 5 times I called support and they had me plug it in and reset it. Bang I at least download a book, however I still can't shop or connect to whisper, so the newspaper I bought will not auto update. Rather depressing. Regardless I have a final support call into amazon and I shall see what the story is, sadly if I can't get the whispernet to work I will not be breaking into this community it seems as that is the main reason I picked this device. I need to be able to download away from the desktop and living in Boston, I have full bars reception wise so I just am not sure what the problem is.

Offline Leslie

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Re: whispernet just not working
« Reply #1 on: November 01, 2008, 07:53:39 AM »
I would suggest keep following up with customer service. You should have Whispernet in Boston! There have been occasions when the whole Sprint network is spotty and people have reported outages that last from minutes to hours. In other cases, the Kindle is faulty and needs to be replaced. I have heard that folks that persist with CS find out if it is a network problem or a Kindle problem and if it is the latter, the device is replaced.

L

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Offline Mnemosyne

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Re: whispernet just not working
« Reply #2 on: November 01, 2008, 08:32:46 AM »
Delshin, I had the same problems with my first Kindle, and after seeing some recent reviews at Amazon of others with the same problem, I'm starting to wonder if a bad batch of Kindles went out!

I can tell you that customer service was GREAT to me, they shipped out a new one that day and now I've got a working Kindle that I can't put down. So give them a buzz, be a little patient with the wait as they're a little inundated with calls at the moment, and they should be able to help!


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Online Sandpiper

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Re: whispernet just not working
« Reply #3 on: November 01, 2008, 08:37:44 AM »
Whispernet is working in the Chicago area.  I bought three books yesterday.  Leslie, I bought your FAQ book just a few minutes ago.
 
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Offline Khabita

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Re: whispernet just not working
« Reply #4 on: November 01, 2008, 08:38:11 AM »
I, too, suspect there's something bad under the hood of your Kindle. Whispernet is just about the easiest, most trouble-free part of the whole Kindle experience, and if it's not working, then I bet you have a bad whatsamajiggy-thingy.

One good thing -- Amazon Support, from what I hear, has been excellent about replacing problematic Kindles. They will ship you a shiny new one, and send your existing one off to the Island of Lost Kindles to be repaired by the Kindle elves.
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Offline Mnemosyne

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Re: whispernet just not working
« Reply #5 on: November 01, 2008, 08:38:53 AM »
Hee, I just bought Leslie's book, too!  ;D


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Offline Leslie

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Re: whispernet just not working
« Reply #6 on: November 01, 2008, 08:39:19 AM »
Whispernet is working in the Chicago area.  I bought three books yesterday.  Leslie, I bought your FAQ book just a few minutes ago.

Oh, thank you Sandpiper! I appreciate your support!

Now when I go and look at the "transaction report" at Amazon, I won't see a big fat 0 for November. That's a good feeling!

L

Leslie Nicoll

Offline Leslie

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Re: whispernet just not working
« Reply #7 on: November 01, 2008, 08:40:17 AM »
Hee, I just bought Leslie's book, too!  ;D

Ah, thanks!   :D

L

Leslie Nicoll

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Re: whispernet just not working
« Reply #8 on: November 01, 2008, 08:42:00 AM »
That's two, Leslie.  Good start for the month?  Twenty-nine days remaining.
 
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Offline Leslie

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Re: whispernet just not working
« Reply #9 on: November 01, 2008, 08:42:27 AM »
I, too, suspect there's something bad under the hood of your Kindle. Whispernet is just about the easiest, most trouble-free part of the whole Kindle experience, and if it's not working, then I bet you have a bad whatsamajiggy-thingy.

I read somewhere that's it's actually a modem.

Quote
One good thing -- Amazon Support, from what I hear, has been excellent about replacing problematic Kindles. They will ship you a shiny new one, and send your existing one off to the Island of Lost Kindles to be repaired by the Kindle elves.

Yes. And I think most people get to keep their defective Kindles while they are waiting for their new one. So, Delshin, even though the Whispernet isn't great, at least you can still be reading.

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Offline Leslie

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Re: whispernet just not working
« Reply #10 on: November 01, 2008, 08:43:09 AM »
That's two, Leslie.  Good start for the month?  Twenty-nine days remaining.

Excellent start for the month! 6 sold already today! Thanks again!

L

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Offline cush

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Re: whispernet just not working
« Reply #11 on: November 01, 2008, 09:14:01 AM »
Hi Delshin- As others have advised, keep on with Amazon Support.  They offer great service and your Whispernet problem will be resolved.  You probably got a defective Kindle :'( but don't give up!  Boston and the strong signal you receive should work just fine so it sounds like a new Kindle is needed.  Amazon can get a new one to you fast, just keep calling and politely explaining the problem.
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Offline Betsy the Quilter

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Re: whispernet just not working
« Reply #12 on: November 01, 2008, 09:43:23 AM »
Leslie--

I'm really enjoying your FAQ book, lots of good info there!  I'm working through it and the Kindle Guide at the same time.

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Offline Mike D. aka jmiked

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Re: whispernet just not working
« Reply #13 on: November 01, 2008, 10:29:44 AM »
I read somewhere that's it's actually a modem.

Not really. A modem (MOdulator-DEModulator) is a device that converts digital to analog and vice versa, used for communication over telephone lines. The Kindle is all digital.

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Offline Lotus

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Re: whispernet just not working
« Reply #14 on: November 01, 2008, 11:25:13 AM »
Definitely see if Amazon support can help you.

I found that the Whispernet worked a lot more slowly than I thought it would. It takes a little while, even after the bars show up, for it to connect to Amazon and get content. It seems to be when you first turn on the Whispernet that it takes its sweet time to discover that it's connected. After that, it seems to work fine. Think dial-up rather than high-speed.

I've also seen reports on the Amazon board about certain days when it looks like it's connected, but content doesn't download. From the posts, those sounded like random, isolated incidents.

Offline Leslie

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Re: whispernet just not working
« Reply #15 on: November 01, 2008, 12:14:05 PM »
I read somewhere that's it's actually a modem.

Not really. A modem (MOdulator-DEModulator) is a device that converts digital to analog and vice versa, used for communication over telephone lines. The Kindle is all digital.

Mike the Geek

That's what I thought when I read it...it wouldn't have a modem! But wherever it was it seemed to be a reliable source. Guess not!

L

Leslie Nicoll

Offline Leslie

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Re: whispernet just not working
« Reply #16 on: November 01, 2008, 12:14:22 PM »
Leslie--

I'm really enjoying your FAQ book, lots of good info there!  I'm working through it and the Kindle Guide at the same time.

Betsy

Thank you!

Leslie Nicoll

Offline Jeff

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Re: whispernet just not working
« Reply #17 on: November 01, 2008, 12:34:24 PM »
The Kindle uses EVDO (Evolution-Data Optimized) cell tower based Internet to access and download files when your Kindle can find an EVDO tower. If it cant find an EVDO tower, it drops back to a 1xRTT protocol which is much slower.

A 1xRTT connection will download at around 60 - 90K where an EVDO connection can download at over 1,000K.

I use an EVDO modem (Alltel says it's a modem) to connect to the internet because Im too far away from a city to get any kind of hard-wired service. Most of the time Im connected at EVDO speeds but occasionally something goes wrong and the modem locks onto a 1xRTT tower. If theres anything that can be done about it, I dont know what it is.

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« Last Edit: November 01, 2008, 02:13:43 PM by Jeff »

Offline RovingSoul

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Re: whispernet just not working
« Reply #18 on: November 01, 2008, 02:07:04 PM »
My whispernet would not work at all either when I got mine. I called them to trouble shoot, and they had me do a restart from the Settings menu. It has worked fine since that. Except of course, where I spend most of my downtime, which is the basement.
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