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Author Topic: FORUM DOWNTIME REMINDER  (Read 2019 times)  

Offline chc

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FORUM DOWNTIME REMINDER
« on: January 18, 2016, 04:29:39 PM »
Reminding you all that tomorrow January 19th, the website will be down starting at 1:00 p.m. Pacific time for improvements. We THINK it'll be for about three hours, but we cannot guarantee that.

Please be aware...

We'll get it back up and running as soon as possible.

Maybe we can start a new thread and report on all the creative things we will have done during that time.

Thanks for your understanding!
-Carrie and the KB team!


 

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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #1 on: January 18, 2016, 04:31:49 PM »
Sounds like a good thread for Not Quite Kindle tomorrow evening!

Betsy
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Offline NogDog

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Re: FORUM DOWNTIME REMINDER
« Reply #2 on: January 19, 2016, 07:28:20 PM »
My computer/browser was confused about how to find the new servers. I did the following, and then everything was fine, though that may have been pure coincidence -- but just in case, in Windows 10...

  • I closed my browser (Firefox)
  • I opened up a cmd window
  • In it I typed ipconfig /flushdns <Enter>
  • I reopened Firefox, and everything was fine again

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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #3 on: January 19, 2016, 08:31:09 PM »
Hmmm.  I haven't had the problem either on my desktop with Win10/Firefox or on my iPad.

I'll have to try the other account on my Win10 desktop and see if there's any diff.

Betsy
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Offline Ann in Arlington

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Re: FORUM DOWNTIME REMINDER
« Reply #4 on: January 20, 2016, 04:03:49 AM »
I didn't have any problem on either my laptop or my desk top, both Win10, one home one professional, both using latest FireFox. Both went to Kboards immediately as I have it set as my home page.

I had a bit of an issue with my reading bar, but Doug (BigFresh tech guy) got that fixed.

I do note that, where it used to just say "Kboards" at the top of the forum proper, it now says "Kboards | a community forum for Kindle Users and Authors". Which is fine.  Just longer than it used to be.

My Kindles
Nautilus (Voyage)
Oasis
Hermoine (Fire HD8)
Hogwarts (KDX)
Ed's (Basic)
S7Edge (KApp for Android)
Galaxy (KApp for Android)
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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #5 on: January 20, 2016, 05:27:15 AM »
My computer/browser was confused about how to find the new servers. I did the following, and then everything was fine, though that may have been pure coincidence -- but just in case, in Windows 10...

  • I closed my browser (Firefox)
  • I opened up a cmd window
  • In it I typed ipconfig /flushdns <Enter>
  • I reopened Firefox, and everything was fine again

Nog, some people are reporting on our FB as having problems.  Can you explain how to open a CMD window, or even post there directly on how you resolved the problem?

https://www.facebook.com/kboards.com

Betsy.
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Re: FORUM DOWNTIME REMINDER
« Reply #6 on: January 20, 2016, 07:20:01 AM »
I am having this issue too. I first get into KB fine and then at some point I refresh a page and suddenly I get that page again telling me about the server thing. Only thing that fixes it is restarting my computer and I just can't keep doing that. Its annoying.  :( It also only works for a while. Then back to the server page thing.

Restarting browser doesn't work for me. I have no clue how to do that cmd stuff whatever that is. That is way above my skills and I'd be afraid of messing something up.

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Offline NogDog

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Re: FORUM DOWNTIME REMINDER
« Reply #7 on: January 20, 2016, 08:25:51 AM »
Nog, some people are reporting on our FB as having problems.  Can you explain how to open a CMD window, or even post there directly on how you resolved the problem?

https://www.facebook.com/kboards.com

Betsy.

I run a modified desktop on Windows 10, but all I did was click my Start button, and in the search box type "cmd" and hit Enter. Here's a video on two ways to do it in a "normal" Windows 10 desktop: https://www.youtube.com/watch?v=VyiGZW0fTxk

<a href="http://www.youtube.com/watch?v=VyiGZW0fTxk" target="_blank">http://www.youtube.com/watch?v=VyiGZW0fTxk</a>

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Offline Ann in Arlington

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Re: FORUM DOWNTIME REMINDER
« Reply #8 on: January 20, 2016, 02:07:45 PM »
cmd is basically just the 'command prompt' right?

My Kindles
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Hermoine (Fire HD8)
Hogwarts (KDX)
Ed's (Basic)
S7Edge (KApp for Android)
Galaxy (KApp for Android)
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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #9 on: January 21, 2016, 05:51:16 AM »
cmd is basically just the 'command prompt' right?

Yep.  I haven't used it in years--couldn't remember how to access it, LOL!

EDIT:  and that post yesterday was the last time I could access the forum on my WiFi...
« Last Edit: January 21, 2016, 05:54:29 AM by Betsy the Quilter »
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Offline Ann in Arlington

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Re: FORUM DOWNTIME REMINDER
« Reply #10 on: January 21, 2016, 06:20:32 AM »
Yep.  I haven't used it in years--couldn't remember how to access it, LOL!

EDIT:  and that post yesterday was the last time I could access the forum on my WiFi...

:(

FWIW, I'm having no issues. I use the latest Firefox on Win10 machines. ISP is Comcast.

My Kindles
Nautilus (Voyage)
Oasis
Hermoine (Fire HD8)
Hogwarts (KDX)
Ed's (Basic)
S7Edge (KApp for Android)
Galaxy (KApp for Android)
(Make your own reading bar) | Ann Von Hagel | Arlington, VA | kboards  MODERATOR

Offline NogDog

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Re: FORUM DOWNTIME REMINDER
« Reply #11 on: January 21, 2016, 06:40:23 AM »
Yep.  I haven't used it in years--couldn't remember how to access it, LOL!

EDIT:  and that post yesterday was the last time I could access the forum on my WiFi...

It might be that you need to reset your router, in case it has cached the old DNS setting.

(Make your own reading bar)
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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #12 on: January 21, 2016, 10:12:17 AM »
Did that, and pinging KBoards shows the new DNS.

Finally did what someone who PM'd me is doing and used a proxy and got right in both on my IPad and on my desktop.

Have passed all of this on to our tech admin....

Betsy
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Offline crebel

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Re: FORUM DOWNTIME REMINDER
« Reply #13 on: January 21, 2016, 11:14:36 AM »
This is the first time I have been able to get into Kboards since a post yesterday morning.  Did the clearing cookies, Nog's command prompt thingie, restarted laptop, router, tried 3 different browsers (Edge, IE11, Chrome), tried getting here from the Facebook page link, Google links for current posts, etc.  Zip, nothing, nada, and no way to contact anyone to try and figure it out.  The Facebook update about "Tech teams working on it" has been unchanged since yesterday morning and no responses to people also saying they couldn't get in.

My bookmarked link to chat which normally works independently of the main boards did not work either.  Atunah still can't get in after also trying all of the above things with 4 different browsers on 2 different computers and 3 tablets - nothing is working and she is very frustrated to put it mildly.

Do the tech people have any advice?  Know anything about what the ongoing problem(s) is/are?  I'm scared to hit "Post" on this because that's when everything disappeared again last time!  I'm thinking there are a lot more people than just the 2 of us having problems, but we don't know anywhere else to go to find out what's going on or how to fix it (if it needs to be fixed).  Yesterday telracs couldn't get on from work, but was able to get on immediately at home with her Mac.

HELP!
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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #14 on: January 21, 2016, 11:20:44 AM »
I believe they've solved it, which is why you were able to get in Chris.  The new host has increased security, and the settings needed to be tweaked.  Some IP addresses were blocked by the new settings as they appeared linked to some that had issues.  I was able to get in everywhere but my home network. ;). But now I got in fine!

Let us know if you or people you know still have problems.

Betsy
« Last Edit: January 21, 2016, 11:23:20 AM by Betsy the Quilter »
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Re: FORUM DOWNTIME REMINDER
« Reply #15 on: January 21, 2016, 11:21:58 AM »
Uggggggggggggggggggggggggggggggggg

As crebel said. All that crebel said. Nothing I did worked. And it finally came up with me doing nothing so I am worried it will go away again and I am right back at square one.

Its really lonely out there when you can't find any updates or know whats going on. Makes you feel you are the only one with an issue. Not a pleasant feeling at all.  :(.  Not being a computer wiz makes you feel really really helpless there. Did that dns thing like 20 times and never worked. So I still don't know why I see the board right now and why I didn't since yesterday morning. And what to do if it happens again.

Now I worry about hitting post.  :-X

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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #16 on: January 21, 2016, 11:33:55 AM »
Uggggggggggggggggggggggggggggggggg

As crebel said. All that crebel said. Nothing I did worked. And it finally came up with me doing nothing so I am worried it will go away again and I am right back at square one.

Its really lonely out there when you can't find any updates or know whats going on. Makes you feel you are the only one with an issue. Not a pleasant feeling at all.  :(.  Not being a computer wiz makes you feel really really helpless there. Did that dns thing like 20 times and never worked. So I still don't know why I see the board right now and why I didn't since yesterday morning. And what to do if it happens again.

Now I worry about hitting post.  :-X

Atunah, sorry that you (and everyone else including me!) had problems; there were security settings at the new host that had to be tweaked.  It's nothing that you did and nothing you could do to fix it.

If anyone has trouble logging on, you can email me at my gmail address, Kindleboards.  Just add the (at)gmail.com to the Kindleboards bit.

Again, so sorry for the speed bumps during the move!  It made for a rocky road for all of us (except Ann, who of course had no problems.)

Betsy
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Re: FORUM DOWNTIME REMINDER
« Reply #17 on: January 21, 2016, 12:00:07 PM »
Thanks. Writing down the email. I just don't get that if there was an issue, why everyone was able to get in just fine and some of us didn't.
I need a drink.

Hubby was going to divorce me if I pulled the plug on the router one more time yesterday evening.  :-X

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Offline Betsy the Quilter

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Re: FORUM DOWNTIME REMINDER
« Reply #18 on: January 21, 2016, 12:13:33 PM »
Here, I've been drinking since yesterday morning.



The security was flagging some IP addresses for having issues with log ins.  It appears that it was doing ranges so if your IP address was similar to that of one having a problem, you got blocked, too.

Our tech admin has straightened things out, I think!
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Offline Ann in Arlington

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Re: FORUM DOWNTIME REMINDER
« Reply #19 on: January 21, 2016, 02:47:23 PM »
Atunah, sorry that you (and everyone else including me!) had problems; there were security settings at the new host that had to be tweaked.  It's nothing that you did and nothing you could do to fix it.

If anyone has trouble logging on, you can email me at my gmail address, Kindleboards.  Just add the (at)gmail.com to the Kindleboards bit.

Again, so sorry for the speed bumps during the move!  It made for a rocky road for all of us (except Ann, who of course had no problems.)

Betsy

Feeling a bit guilty about that. ::) Especially as the initial info from the tech guy is that Comcast users could expect issues 'till he fixed things. :o

My Kindles
Nautilus (Voyage)
Oasis
Hermoine (Fire HD8)
Hogwarts (KDX)
Ed's (Basic)
S7Edge (KApp for Android)
Galaxy (KApp for Android)
(Make your own reading bar) | Ann Von Hagel | Arlington, VA | kboards  MODERATOR

Offline chc

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Re: FORUM DOWNTIME REMINDER
« Reply #20 on: January 21, 2016, 03:47:10 PM »
I'm in too!

I'm sorry for all of you who have had troubles. Thank goodness we figured it out.

That margarita looks delicious, Betsy! I think I might just open myself a new bottle of wine... And, then, I'll go out for happy hour with my mama friends.

Happy Thursday to you all.

Thanks for being in the KB family!
-chc
 

Love Harv. Miss Harv.
Harvey Chute
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