Author Topic: ACX sales stuck for anyone else?  (Read 759 times)  

Online JustWriting

  • Status: Lewis Carroll
  • **
  • Posts: 211
    • View Profile
ACX sales stuck for anyone else?
« on: April 06, 2018, 12:17:46 AM »
My ACX sales figures haven't updated since 1st April (last update).

Are they stuck for everyone or is it just me?

Online Mark E. Cooper

  • Status: Edgar Allan Poe
  • *******
  • Posts: 6625
  • Gender: Male
  • Essex, England
    • View Profile
    • Impulse Books UK
Re: ACX sales stuck for anyone else?
« Reply #1 on: April 06, 2018, 02:18:12 AM »
My ACX sales figures haven't updated since 1st April (last update).

Are they stuck for everyone or is it just me?

Mine is stuck on 3rd April

Offline Steve Vernon

  • Status: Edgar Allan Poe
  • *******
  • Posts: 5303
  • Gender: Male
  • Halifax, Nova Scotia
  • Kindle Scout Kahuna (2015-2018)
    • View Profile
    • MY WEBSITE
Re: ACX sales stuck for anyone else?
« Reply #2 on: April 06, 2018, 03:48:27 AM »
I thought it was just me...

Online The 13th Doctor

  • Status: Scheherazade
  • *****
  • Posts: 1286
  • Gender: Female
  • Here
    • View Profile
    • Three-Headed Writer
Re: ACX sales stuck for anyone else?
« Reply #3 on: April 06, 2018, 04:09:52 AM »
Mine was last updated on the 4th April.

Online pgallison

  • Status: Dr. Seuss
  • *
  • Posts: 32
    • View Profile
Re: ACX sales stuck for anyone else?
« Reply #4 on: April 06, 2018, 04:37:01 AM »
Mine has not updated since April 3rd.  Glad it's not only me.


P. G. Allison | Website | Facebook | Twitter | Goodreads

Offline BillyDeCarlo

  • Status: Jane Austen
  • ***
  • Posts: 370
  • Gender: Male
    • View Profile
    • Billy DeCarlo, Author
Re: ACX sales stuck for anyone else?
« Reply #5 on: April 06, 2018, 05:08:26 AM »
Mine is stuck on April 3rd, which is also the last date the updated the Kindle Scout dashboard since they announced they are getting rid of the program. Seems that changes are coming to Amazon's author offerings. Not that that's anything new, but hopefully for the better.


All available WIDE!
Billy DeCarlo | Website/blog | Facebook | Twitter | Google+ | Amazon | BookBub | Goodreads | LibraryThing | Patreon

Online GeneDoucette

  • Status: Arthur C Clarke
  • *****
  • Posts: 2297
    • View Profile
    • Gene Doucette's Blog
Re: ACX sales stuck for anyone else?
« Reply #6 on: April 06, 2018, 06:22:42 AM »
Same, but this happens semi-regularly.

Offline Scrapper78

  • Status: Lewis Carroll
  • **
  • Posts: 135
  • Gender: Male
  • Connecticut
    • View Profile
    • My Website
Re: ACX sales stuck for anyone else?
« Reply #7 on: April 06, 2018, 06:31:53 AM »
Acx locks up so often I don't even worry about it anymore.
       

Facebook
Andrew Vaillencourt |

Online Anarchist

  • Status: Arthur C Clarke
  • *****
  • Posts: 2603
  • Methodological individualist
    • View Profile
Re: ACX sales stuck for anyone else?
« Reply #8 on: April 06, 2018, 06:51:43 AM »
Same, but this happens semi-regularly.

This. It always gets resolved.
"Opportunity is missed by most people because it is dressed in overalls and looks like work." - Thomas Edison

"Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat." - Sun Tzu

Online Harmon Cooper

  • Status: Dr. Seuss
  • *
  • Posts: 35
    • View Profile
Re: ACX sales stuck for anyone else?
« Reply #9 on: April 06, 2018, 07:08:27 AM »
Mine has been stuck since April 3rd.  >:(

Offline AlexisR

  • Status: Jane Austen
  • ***
  • Posts: 276
  • Gender: Female
  • Portland, OR
  • I write books. Shocking, right?
    • View Profile
Re: ACX sales stuck for anyone else?
« Reply #10 on: April 06, 2018, 07:18:33 AM »
Yep! Me as well.

Offline Cassie Leigh

  • Status: Scheherazade
  • *****
  • Posts: 1883
    • View Profile
Re: ACX sales stuck for anyone else?
« Reply #11 on: April 06, 2018, 09:05:01 AM »
Acx locks up so often I don't even worry about it anymore.

This. Even when they say it's current through a certain date, it often isn't. You'll get sales reported later and if you filter it down to date you'll see that it was for a date prior to when they said they last updated.


8 Pen Names. Genres: Non-fiction, Speculative Fiction, Romance.
Blog | Video Courses | Quick & Dirty Guide to AMS

Online Rick Gualtieri

  • Status: A A Milne
  • ******
  • Posts: 4880
  • Gender: Male
  • NJ
  • Renaissance Geek
    • View Profile
    • RickGualtieri.com
Re: ACX sales stuck for anyone else?
« Reply #12 on: April 06, 2018, 09:07:34 AM »
Yep, stuck for the last 2 or 3 days.


Making fantasy fun again, one corpse at a time
Rick Gualtieri | Website | Twitter | Facebook | Bill The Vampire on Facebook

Offline FelissaEly

  • Status: Lewis Carroll
  • **
  • Posts: 192
  • Gender: Female
  • Wife and PA of author, Stephan Morse!
    • View Profile
    • FrustratedEgo Stories
Re: ACX sales stuck for anyone else?
« Reply #13 on: April 06, 2018, 12:16:26 PM »
Yep, same here, looks like it finally caught up on our dashboard today though!


My husband's published work
Stephan Morse | FrustratedEgo Stories | FrustratedEgo Stories Facebook

Online GeneDoucette

  • Status: Arthur C Clarke
  • *****
  • Posts: 2297
    • View Profile
    • Gene Doucette's Blog
Re: ACX sales stuck for anyone else?
« Reply #14 on: April 06, 2018, 12:31:10 PM »
mine is still behind by a day. it's usually two days back and right now it's three.

Offline Patty Jansen

  • Status: Harvey Chute
  • *********
  • Posts: 12319
  • Gender: Female
  • Sydney, Australia
  • Destroyer of Science Fiction
    • View Profile
    • Patty Jansen Author of SF and fantasy
Re: ACX sales stuck for anyone else?
« Reply #15 on: April 06, 2018, 01:19:19 PM »
I really don't care, but why oh why oh why is it taking so long to approve my new title? Almost two weeks now.

Online GeneDoucette

  • Status: Arthur C Clarke
  • *****
  • Posts: 2297
    • View Profile
    • Gene Doucette's Blog
Re: ACX sales stuck for anyone else?
« Reply #16 on: April 06, 2018, 01:34:05 PM »
I really don't care, but why oh why oh why is it taking so long to approve my new title? Almost two weeks now.

I had to wait nearly a month for my last one to get approved.

Offline Patty Jansen

  • Status: Harvey Chute
  • *********
  • Posts: 12319
  • Gender: Female
  • Sydney, Australia
  • Destroyer of Science Fiction
    • View Profile
    • Patty Jansen Author of SF and fantasy
Re: ACX sales stuck for anyone else?
« Reply #17 on: April 06, 2018, 01:37:42 PM »
I had to wait nearly a month for my last one to get approved.

oh FFS, that's ridiculous.

Offline Amanda M. Lee

  • Status: Edgar Allan Poe
  • *******
  • Posts: 5208
  • Gender: Female
  • Listen to me, you will.
    • View Profile
Re: ACX sales stuck for anyone else?
« Reply #18 on: April 06, 2018, 02:02:59 PM »
I had one that took a month to approve a little after Christmas (but before the new year) is when I sent it up. We were trying to gauge a new release with the last one and went with ten days and the ebook and audio book went live the same day.

Amanda M. Lee

Online GeneDoucette

  • Status: Arthur C Clarke
  • *****
  • Posts: 2297
    • View Profile
    • Gene Doucette's Blog
Re: ACX sales stuck for anyone else?
« Reply #19 on: April 06, 2018, 02:32:09 PM »
oh FFS, that's ridiculous.

I signed off on it on the week between christmas and new year's. Since they say up to 10 business days, and there were holidays and weekends, it was more than three weeks before that 10 days was up. I didn't start emailing until after the 10th day, and then had to wait another 3-4 before they responded and it went live. By coincidence it was the same week Audible was offering the first book in the same series as a deal, so on the whole it worked out pretty well.

Offline The Bass Bagwhan

  • Status: Scheherazade
  • *****
  • Posts: 1095
  • Gender: Male
  • Western Australia
  • Horror & Urban Fantasy... I think.
    • View Profile
    • Graeme Hague
Re: ACX sales stuck for anyone else?
« Reply #20 on: April 06, 2018, 05:12:13 PM »
oh FFS, that's ridiculous.

Yeah I've been averaging 3-4 weeks lately, and in some polite Support exchanges ACX pretty well admits it's a bit overwhelmed lately. They maybe need to upscale operations.
Author, freelance writer and editor, professional musician, recording engineer... published in Australia, the UK and Germany. So why am I poor? Oh, wait...
I'll be a writer... seemed like a good idea at the time

Online GeneDoucette

  • Status: Arthur C Clarke
  • *****
  • Posts: 2297
    • View Profile
    • Gene Doucette's Blog
Re: ACX sales stuck for anyone else?
« Reply #21 on: April 07, 2018, 08:48:38 AM »
Yeah I've been averaging 3-4 weeks lately, and in some polite Support exchanges ACX pretty well admits it's a bit overwhelmed lately. They maybe need to upscale operations.

I always got the sense that they only had like five people over there.