Author Topic: Amazon is intermittently admitting to errors in it's KU page reporting.  (Read 300060 times)  

Offline Steven Kelliher

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #25 on: October 02, 2016, 11:06:37 AM »
It's really difficult to read this stuff. I have no way of knowing whether or not Amazon's stats and payouts are fair. It certainly seems strange that I went from a few thousand pagereads per day to literally 0 for a week now. That's insane.

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Offline WasAnn

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #26 on: October 02, 2016, 11:31:04 AM »
Here's another one for the pile of weirdness. My reads dropped for some reason as well, and far...far...more than any normal shift. I also put a book in KU a few days ago and it has had zero reads. That is not at all normal for me. Not even remotely normal.

Something is wrong.

If anyone finds out what's up, please share!

Offline tresero

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #27 on: October 02, 2016, 11:38:41 AM »
I did a test. 2 books, 2 different authors, 2 different amazon accounts (yes legit, 2 different publishers).

I had 2 different people read them, so 1 person one book, one person the other book. That was close to 4 hours ago. Zero page reads have shown up. One was a new release 9/28 the other a back catalog that has no sales or reads anymore except sporadically. So, I can be 99% sure that any page reads that show up are due to those readers. So far, I don't have to worry about it since I apparently have no reads.

Offline SidK

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #28 on: October 02, 2016, 11:41:31 AM »
My KENP literally went from hundreds/thousands per day to zero this week, with no warning. Very strange.

Same here. In my case I was getting 500 - 1000 KENPC's a day and then a sudden drop to 0 for multiple days in a row.


Offline AliceS

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #29 on: October 02, 2016, 11:42:21 AM »
September was the worst month this year for me. I had been having consistent reads all along and a couple sales a week. I did some promos that bumped day of and crashed after. I've had nothing - no sales and a smattering of KENPS for the past 2 weeks. I chalked it up to ineffective marketing, but now I've got to wonder...


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Offline lovewritingsmut

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #30 on: October 02, 2016, 12:00:47 PM »
I'm currently in the top 100 on Amazon with fewer than 5k reads.  It's ridiculous. 
Granted it's only day 2, but I have over 500 sales.  Whether or not Amazon is admitting it, there is something seriously wrong with page read tracking and/or reporting right now. 


Offline Becca Mills

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #31 on: October 02, 2016, 12:03:20 PM »
When did folks start noticing this problem?

ETA: I know Becca Fanning said "the last few weeks," but I'm wondering if we could come up with something more like a single day or a range of a few days when it seemed to begin.
« Last Edit: October 02, 2016, 12:06:14 PM by Becca Mills »




Offline Boyd

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #32 on: October 02, 2016, 12:07:16 PM »
When did folks start noticing this problem?

ETA: I know Becca Fanning said "the last few weeks," but I'm wondering if we could come up with something more like a single day or a range of a few days when it seemed to begin.

September 5th

Offline raminar_dixon

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #33 on: October 02, 2016, 12:08:07 PM »
^^
beaten by the Boydster  ;D

When did folks start noticing this problem?

I started seeing reports of this problem on or about September 15th. I believe it was ongoing before that, however.


Offline Becca Mills

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #34 on: October 02, 2016, 12:13:09 PM »
September 5th

Wow, so it's been a while. Thanks, Boyd.




Offline KaraKing

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #35 on: October 02, 2016, 12:13:13 PM »
Okay I just sent my email.

I think everyone having issues should email them so they know that a lot of people are being affected.

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Offline Becca Mills

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #36 on: October 02, 2016, 12:18:45 PM »
Does anyone think it'd be unhelpful/counterproductive if I blogged about this?




Offline KaraKing

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #37 on: October 02, 2016, 12:19:30 PM »
Anyone else have a huge drop in ranking? My loss of reads is making my rank fall. I know some of you said your rank is normal... anyone out there seeing anything weird with their ranking? I don't want to be the only one. lol  ???

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Offline Boyd

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #38 on: October 02, 2016, 12:19:59 PM »
I'll admit, when I first heard about this, I checked my own graphs and charts.  With 2 releases this month I was doing pretty good and everything seemed to line up with me.  On private channels others shared they had the same issue and the biggest thing I noticed was that everyone who seemed to have the page read problem wrote in some sort of flavor of romance?  I know that's the majority of book sales, so my evidence is unscientific or anecdotal.  Is anybody outside of romance/erotica having this issue as well?

Offline tresero

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #39 on: October 02, 2016, 12:20:21 PM »
And then there's this. #8 ranked amazon author? 1 book?

https://www.amazon.com/Nadezhda-Belenkaya/e/B01J8ODTXS/

Online Chrissy

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #40 on: October 02, 2016, 12:22:15 PM »
Does anyone think it'd be unhelpful/counterproductive if I blogged about this?

Helpful.

I think summarizing the issue and the suspected cause in one place is a good thing.  :)

Offline Becca Mills

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #41 on: October 02, 2016, 12:23:21 PM »
And then there's this. #8 ranked amazon author? 1 book?

https://www.amazon.com/Nadezhda-Belenkaya/e/B01J8ODTXS/

And that book is ranked 392,610. Something's definitely weird there!

ETA: Nevermind -- the ebook is ranked 6 in the store. That's why her author rank is so high.

EagainTA: It's a Kindle First pick this month. Ergo the massive spike.
« Last Edit: October 02, 2016, 12:27:44 PM by Becca Mills »




Offline brkingsolver

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #42 on: October 02, 2016, 12:23:48 PM »
Welcome to my world  :D

But seriously, this is very worrying for those of you who should be getting 1000s of page reads. I hope Amazon has got some sort of system that can go back and eventually pay you for the correct reads.
I had 73 cents when I woke up this morning, and eight hours later, still 73 cents. My sales are recording, but no page reads. This morning, Book Report also reported no reads for yesterday, zero revenue for this month, and refreshing didn't help. Book Report is acting normal now, but my sales for today have disappeared (not returned), i.e. the money showed up for a while, then disappeared again.

I hate these days when I'm stuck home with nothing to do but watch Zon do weird things.

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Offline Boyd

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #43 on: October 02, 2016, 12:24:39 PM »
And that book is ranked 392,610. Something's definitely weird there!

ETA: Nevermind -- the ebook is ranked 6 in the store. That's why her author rank is so high.
Kindle version is #6 in amazon US store

Offline SevenDays

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #44 on: October 02, 2016, 12:25:49 PM »
And then there's this. #8 ranked amazon author? 1 book?

https://www.amazon.com/Nadezhda-Belenkaya/e/B01J8ODTXS/

It's from an Amazon imprint, so totally legit.

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Offline AliceW

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #45 on: October 02, 2016, 12:25:53 PM »
And then there's this. #8 ranked amazon author? 1 book?

What's your point in linking to this author, are you implying it is a scam? That is an Amazon imprint, they put a lot of heft behind books they publish. It's also against k-board rules to link to another author's book in such a fashion.

Offline carrie 123

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #46 on: October 02, 2016, 12:26:24 PM »
And then there's this. #8 ranked amazon author? 1 book?

https://www.amazon.com/Nadezhda-Belenkaya/e/B01J8ODTXS/

That's an Amazon Crossing book, so I guess it's being promoted heavily by Amazon.

Does anyone think it'd be unhelpful/counterproductive if I blogged about this?

I think it would be helpful.

Offline tresero

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #47 on: October 02, 2016, 12:30:17 PM »
What's your point in linking to this author, are you implying it is a scam? That is an Amazon imprint, they put a lot of heft behind books they publish. It's also against k-board rules to link to another author's book in such a fashion.

I wasn't implying anything. In fact I was wondering how it seems that that book is getting ranks. Delete if you need to.

Offline Jan Hurst-Nicholson

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #48 on: October 02, 2016, 12:31:30 PM »
And then there's this. #8 ranked amazon author? 1 book?

https://www.amazon.com/Nadezhda-Belenkaya/e/B01J8ODTXS/

Lots of helpful votes on the 3 reviews (4 and 2 star)

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Offline Going Incognito

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #49 on: October 02, 2016, 12:33:33 PM »
And then there's this. #8 ranked amazon author? 1 book?

https://www.amazon.com/Nadezhda-Belenkaya/e/B01J8ODTXS/


It's one of 5-6 "Kindle First" options this month. I think it's a prime thing? 1st of every month Amazon sends out a 'get one of these books a month before anyone else can.' I usually don't pick one, they all usually look kind of... not for me.