Author Topic: Amazon is intermittently admitting to errors in it's KU page reporting.  (Read 282333 times)  

Offline goneaway

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #75 on: October 02, 2016, 04:54:05 PM »
I'll throw in that I to have seen a massive decline since early September. Page reads have been cut in half pretty much across the board from my normal baseline, and my most recent novel release earned less than a third of what my typical releases earn out in a 30 day period despite ranking consistently with my catalog.


Pretty much exactly this.

Online Eric Thomson

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #76 on: October 02, 2016, 05:08:23 PM »
I'll throw in that I to have seen a massive decline since early September. Page reads have been cut in half pretty much across the board from my normal baseline, and my most recent novel release earned less than a third of what my typical releases earn out in a 30 day period despite ranking consistently with my catalog.

Pretty much my situation


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Online Gertie Kindle 'a/k/a Margaret Lake'

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #77 on: October 02, 2016, 05:35:52 PM »
I haven't had any new releases or changed anything, although my page reads have been down.

But here's my wonkiness if you want to call it that. I checked my stats a couple of hours ago and I had about 200 page reads. All of a sudden, I have 1673 page reads. Most of those are for a trilogy of full-length novels. No one person could have read all three books in about three hours although there are some very fast readers out there.

Not that I'm complaining, but maybe Amazon is starting to catch up?


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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #78 on: October 02, 2016, 06:15:34 PM »
Well, crap.  Here I thought it was just me Amazon had decided not to work for anymore.  :/  This is usually one of my strongest months and the sales and reads are all down, despite a recent release.
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Offline shellabee

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #79 on: October 02, 2016, 07:13:08 PM »
But here's my wonkiness if you want to call it that. I checked my stats a couple of hours ago and I had about 200 page reads. All of a sudden, I have 1673 page reads. Most of those are for a trilogy of full-length novels. No one person could have read all three books in about three hours although there are some very fast readers out there.
That could be a case of a reader who's had a few books on his or her device and ready them over the past week or two but didn't sync until today. The 1400+ reads accumulated on the device until the Kindle could call home.

At least that's how I understand it works.

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #80 on: October 02, 2016, 07:38:48 PM »
That could be a case of a reader who's had a few books on his or her device and ready them over the past week or two but didn't sync until today. The 1400+ reads accumulated on the device until the Kindle could call home.

At least that's how I understand it works.

You're probably right.


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Online Crystal_

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #81 on: October 02, 2016, 07:48:00 PM »
I do a lot of promos, so it's hard to say definitively. Overall, my pages look about 10-20% lower than what they should be given the rank and sales. That's not enough to tell me there is a reporting issue. On the book I updated in September specifically, the pages look about 20-30% too lower for the ranking/sales (compared to previous months). That's within the margin of error to where it could be me/something other than a page reporting issue, but it's more of a clear difference than the overall pages.

Offline Gabriella West

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #82 on: October 02, 2016, 10:34:14 PM »
I have more reads reported on the month to date sales report than I do on the graph today, which is confusing, but at least the numbers are going up! Like some others in this thread, I just came off a cross-promo and was waiting to see what would happen.

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Offline KhaosFoxe

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #83 on: October 03, 2016, 12:34:52 AM »
I write Urban Fantasy (for those who were looking at genre).

My pages read went from a steady 1500 - 2500 a day, to 20 on September 12th. I ran a promo on September 16th and got 45 sales then, 12 sales day 2. There was a total of 150 pages read over that weekend, and they went back down to 0 for the following week. They started to rise up to 100 ish a day on September 26th, and are beginning to return to above 1000 a day now. I emailed them about the problem August 18th and received no reply, but now I'm concerned about their reporting and potential income lost over those missing days.
       

Offline Christy777

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #84 on: October 03, 2016, 12:51:10 AM »
I just published a new novella Friday night. It got up to the 13,000 rank and has had 27 sales, but only 170 pages read in total! The book is 135 KENCP, and my sister checked out the book and read it on day one (and synced her device) so that accounts for 135 pages read right there.

In the meantime, I have SHORT STORIES published over a year ago with 0 sales with a rank in the 100,000s that are getting 160 pages and 35 page reads. Short stories selling 0 to 1 copies published over a year ago, are beating my new release in page reads for the day.

I know I'm small time, but sheesh.

Offline Lydniz

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #85 on: October 03, 2016, 12:53:07 AM »
I thought I wasn't affected, because my figures are normal overall, but I've just looked at my pen name and seen that pages read on one book (released in June) dropped from a steadyish 500-1500 per day to nearly zero for about a week around 5 September. They seem to be back to normal now, though.

Offline Jan Hurst-Nicholson

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #86 on: October 03, 2016, 01:11:40 AM »
Has anyone checked to see if the page reads are missing just from .com, or on all the Amazon platforms? I've got a minuscule number of page reads, but they are on Amazon UK and nothing on .com.

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Offline Rinelle Grey

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #87 on: October 03, 2016, 01:15:27 AM »
It occurs to me that perhaps Amazon is trying to change something to deal with the the 'skip to the end counts as a full read' issue that the spammers have been playing on, but is messing up and missing genuine reads?

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Offline PaulineMRoss

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #88 on: October 03, 2016, 01:35:33 AM »
It occurs to me that perhaps Amazon is trying to change something to deal with the the 'skip to the end counts as a full read' issue that the spammers have been playing on, but is messing up and missing genuine reads?

This is my guess, too. There was a lot of talk at one time about how easy it would be to bury markers in the book and use those as a guide to exact amounts read, rather than the last page read number. But if the placement of markers or the reading of them is out of kilter, you could see these effects.


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Offline Rinelle Grey

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #89 on: October 03, 2016, 01:47:27 AM »
Even if they're just trying to set a time started/time finished, it could easily be too slow for a prolific reader.

I still can't tell if my pages are down or not. I'm inclined to say they are, since I'm seeing no page reads bump for my new release, but it's so hard to say for sure!

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Offline PaulineMRoss

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #90 on: October 03, 2016, 02:31:06 AM »
Even if they're just trying to set a time started/time finished, it could easily be too slow for a prolific reader.

Good point. I hadn't thought of that. There was some talk that a lot of romance writers are affected, and they do tend to be very prolific and fast readers.

Quote
I still can't tell if my pages are down or not. I'm inclined to say they are, since I'm seeing no page reads bump for my new release, but it's so hard to say for sure!

I'm in the same postion. The pages read for the new fantasy are nowhere near what I'd expect, compared with the last 3 releases, but this could just be a duff book, who know?


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Offline JessieVerona

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #91 on: October 03, 2016, 02:52:03 AM »
A friend had a heavy promo push this last week and gave me these numbers. This book of hers is approximately a year old so whatever is going on it's definitely hitting older books as well as those released recently.

Her book has 460 KENPC. Promo results:

54 sales and 1,834 pages read
840 sales and 6,421 pages read (book reached rank of 88 paid at .com store)
124 sales and 9,035 pages read (reached ranks between 150 and 250)

She said in August this same book was averaging 5,000 to 6,000 page reads per day on an average of only 7 sales per day.

Page reads are clearly broken. I'm not sure how authors remain in KU if this isn't fixed immediately.

Offline badtothebone

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #92 on: October 03, 2016, 04:52:00 AM »
I'm aware of a CURRENT top 100 Amazon US overall author with over 700 sales and just 10K in page reads. Things are broken.

Offline WasAnn

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #93 on: October 03, 2016, 05:27:37 AM »
If anyone gets an answer, please do share it here.

Offline ebbrown

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #94 on: October 03, 2016, 05:48:43 AM »
Yup, 'Zon is kinda FUBAR'd right now. Noticed it in early September & wasn't sure at the time, but then ran a FFP Promo & knew for sure (Thanks to Phoenix!). Been watching and things are still wonky.  I might be an outlier thought, since I just pulled four books from wide & put them in KU, and I also have several pre-orders & a new release in KU.
The past three days have looked suddenly better, but I'm holding my breath right now and hoping I did not make a mistake putting 4 of my breadwinner books in KU.

Of course, falling smack on my face is usually how I learn my lessons, so I wouldn't be surprised if there is some major change going on with KU calculations for page reads.  :-[ :'(
   
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Offline Becca Fanning

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #95 on: October 03, 2016, 06:14:45 AM »

It's very important that if you notice a problem with your page reads that you reach out to Amazon to let them know. Please don't wait for others. It's possible that each situation needs it's own investigation and that there will be no blanket solution.

Not every author who has emailed in has gotten satisfaction, but no author who has remained silent has gotten satisfaction.

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Offline Rinelle Grey

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #96 on: October 03, 2016, 06:36:53 AM »
My biggest problem is how do I know for sure that I'm having an issue? I'm still seeing some page reads. Not as much as my last release, but it was the last in a serial, this is the first in a related one. And it's been 6 months since then. I just really can't tell for sure. It's very frustrating!

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Online Gertie Kindle 'a/k/a Margaret Lake'

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #97 on: October 03, 2016, 07:05:50 AM »
It occurs to me that perhaps Amazon is trying to change something to deal with the the 'skip to the end counts as a full read' issue that the spammers have been playing on, but is messing up and missing genuine reads?

This affects me as a reader. Sometimes I get ansty when reading a mystery and I skip to the end. I usually read the last two chapters. If it's interesting, I'll go back and read the chapters I skipped over. Sometimes, and this holds for any genre, I'll get bored with the book but still want to know the ending so I'll skip and read the last two chapters. I'm definitely not doing this to create artificial page reads. Just my reading habit.



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Offline Becca Fanning

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #98 on: October 03, 2016, 07:06:59 AM »
My biggest problem is how do I know for sure that I'm having an issue? I'm still seeing some page reads. Not as much as my last release, but it was the last in a serial, this is the first in a related one. And it's been 6 months since then. I just really can't tell for sure. It's very frustrating!

None of us know for sure. We don't have borrow information, and that's on purpose. All we can do is look at patterns and be confident in our books and concerned about our future as KDP Select Authors.

I just got the "everything is fine with your reports" response, ten days after sending my email. I immediately replied, thanking the person for their hard work but insisting that this be elevated to a higher tier of support. I explained that I had borrowed my own book and flipped through it, but those pages never appeared in my report. I made mention that hundreds of authors are now comparing data and we're all seeing the same thing, and that we are aware that there is something wrong enough with their reporting that their legal department has to get involved.

I ended it by providing more data and making it clear that I've built my writing business around KDP Select, I'm a KDP All Star and I require the same diligence as any other author.

Becca Fanning

Offline Augusta Blythe

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Re: Amazon is intermittently admitting to errors in it's KU page reporting.
« Reply #99 on: October 03, 2016, 07:25:03 AM »
Yup, 'Zon is kinda FUBAR'd right now. Noticed it in early September & wasn't sure at the time, but then ran a FFP Promo & knew for sure (Thanks to Phoenix!). Been watching and things are still wonky.  I might be an outlier thought, since I just pulled four books from wide & put them in KU, and I also have several pre-orders & a new release in KU.
The past three days have looked suddenly better, but I'm holding my breath right now and hoping I did not make a mistake putting 4 of my breadwinner books in KU.

Of course, falling smack on my face is usually how I learn my lessons, so I wouldn't be surprised if there is some major change going on with KU calculations for page reads.  :-[ :'(

This is me. Naturally, I recently put my 2 romance series into KU (that pen name has always been wide) and have been shocked by the lack of page reads, even after promo. My income in Sept is...scary. Keep an eye on BB ads everyone--now that I have access to them, the whole system is sure to fall apart!