Author Topic: Did anyone else's B&N sales for Dec 1 disappear?  (Read 1048 times)  

Offline John Van Stry

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Did anyone else's B&N sales for Dec 1 disappear?
« on: December 03, 2016, 11:36:11 AM »
I had a bunch of sales on B&N on 1 December.
On 2 December, they all disappeared. Anyone else have that problem? Wrote to B&N, no response yet (if I'll ever get one, their customer service is pretty bad.) Haven't seen a problem like this in years.

Offline SallyRose

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #1 on: December 03, 2016, 11:38:26 AM »
I just started another thread with this question. I'm new to selling on B&N, but had 2 sales showing for 12/1 that have disappeared. No sign that they ever happened  :(

Online hopecartercan

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #2 on: December 03, 2016, 04:06:52 PM »
Happened to me too.  >:( :(

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #3 on: December 03, 2016, 04:54:07 PM »
My sales for today just disappeared, too. I'm missing sales for Dec 1st & Dec 2nd.  I am beyond upset. I feel like the B&N people are now pulling an Amazon on me!!!!  >:(
« Last Edit: December 03, 2016, 05:04:53 PM by hopecartercan »

Offline John Van Stry

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #4 on: December 03, 2016, 05:32:16 PM »
Yeah, all of my sales for today are now gone as well. If I don't hear from them soon, I guess I will start looking for a lawyer.

Offline dianapersaud

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #5 on: December 04, 2016, 08:08:12 AM »
Two sales disappeared and they have yet to reappear.

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #6 on: December 04, 2016, 08:53:05 AM »
Anybody hear anything back from B&N? I contacted them yesterday. All I got so far is crickets. After the KDP page-read-stealing event, I decided to go wide with more of my books. Needless to say, I am now beyond TICKED OFF!

Offline SallyRose

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #7 on: December 04, 2016, 09:06:31 AM »
After the KDP page-read-stealing event, I decided to go wide with more of my books. Needless to say, I am now beyond TICKED OFF!

Ditto.

Offline ChristinePope

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #8 on: December 04, 2016, 09:44:01 AM »
I lost all the sales for my new release (it came out on Dec. 1st). Thanks, B&N. :(  (I also wrote to support, but I'm not holding my breath.)

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Offline Loosecannon

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #9 on: December 04, 2016, 11:59:54 AM »
Hmm..does sound like B&N...
That said it usually takes them 5 days or more to address any technical snafus over there based on their history, so be patient. (and take lots of daily screenshots...?)

Offline PamelaKelley

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #10 on: December 04, 2016, 12:45:26 PM »
Same here. Strange. Hopefully it will sort itself out.

Offline David Neth

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #11 on: December 05, 2016, 07:05:29 AM »
Me too. I hope it's just a glitch and they'll come back.

Mine are back now. :)
« Last Edit: December 05, 2016, 08:36:01 AM by David Neth »

Offline Sara C

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #12 on: December 05, 2016, 07:16:14 AM »
I'm now missing my sales from the 1st-3rd. I'm guessing they're supposed to be adding to the overall monthly sales at the top, but they're not updating. Going to start screenshotting each days sales before they disappear...just in case.

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Offline ChristinePope

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #13 on: December 05, 2016, 07:50:07 AM »
I'm now missing my sales from the 1st-3rd. I'm guessing they're supposed to be adding to the overall monthly sales at the top, but they're not updating. Going to start screenshotting each days sales before they disappear...just in case.

That's what I've started doing. Of course, it won't help with the two days of sales that just went poof! into the ether. :(

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Offline Augusta Blythe

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #14 on: December 05, 2016, 07:54:06 AM »
I lost mine as well. And I ran a couple promos this weekend. Phooey.

Offline Dragovian

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #15 on: December 05, 2016, 08:34:00 AM »
My sales for the 1st through 3rd just reappeared in the past 15 minutes; hopefully everyone else is also seeing their sales updating correctly now.

Offline Mopsy

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #16 on: December 05, 2016, 08:36:55 AM »
~~EDit, neverMIND, it seems I don't look at sales enough to have seen the glITCH~~

On the main sales page my total for This Month says 0 units sold and $0.00 royalty.

However. Clicking on that box still leads to the month's accumulated sales (minus the units from Recent Sales) just as it always has...

« Last Edit: December 05, 2016, 08:38:53 AM by Mopsy »

Offline Anne R. Tan

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #17 on: December 05, 2016, 09:36:24 AM »
My sales from 12/1-12/3 just came back on the dashboard.

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Online hopecartercan

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #18 on: December 05, 2016, 09:38:05 AM »
Mine just came back, too. That was scary!

Offline Sara C

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #19 on: December 05, 2016, 09:39:37 AM »
Mine are back too!

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #20 on: December 05, 2016, 06:01:21 PM »
I've been having trouble with BN too. I can't even log in to my account. It's been months and customer service hasn't done much to resolve it. So I feel your frustration. Their sites are historically wonky, but I've noticed a lot of folks having weird issues lately. I hope BN can get all of this resolved, because it's a shame.
 
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Offline dianapersaud

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Re: Did anyone else's B&N sales for Dec 1 disappear?
« Reply #21 on: December 06, 2016, 03:28:07 AM »
They sent me an email (surprised that they responded) saying there was a glitch and my sales should reappear by 2 pm yesterday. Guess what? Still no sales. Am I surprised? Nope.

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