Author Topic: Unable to Register  (Read 750 times)  

Offline fourforfore

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Unable to Register
« on: June 05, 2017, 05:10:50 PM »
I am unable to register my kindle.

Recently my kindle starting giving me this message every time I try to open a book....

Invalid Item

This item is protected with DRM and cannot be read on your Fire.
Please remove the item from your device and download it again or purchase a copy from the Kindle store.

This happens with all of the downloaded books from BookBub. Most of them are purchased books (not freebies).

On a different forum someone suggested to delete the books and re-download them.

That didn't work at all.

So I "reset to factory defaults"

Well, that cleared every thing off my kindle.

I tried starting from scratch.

I connected with my wireless system.

Now I am unable to register.

First it tells me that there is no internet connection.

But when I check, my kindle shows that I have a clear connection.

Sometimes it tells me that it's unable to verify my account.

This is all with my Kindle (5th generation)

I don't know what to do next, (outside of throwing it into my shop stove).

What now?

Offline Betsy the Quilter

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Re: Unable to Register
« Reply #1 on: June 05, 2017, 06:11:19 PM »

Sorry you've been having problems! 

Could you clarify the Kindle you are using?  You mention both a Fire and a 5th gen Kindle?  Is it both?

« Last Edit: June 05, 2017, 06:31:02 PM by Betsy the Quilter »
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Offline fourforfore

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Re: Unable to Register
« Reply #2 on: June 05, 2017, 09:58:34 PM »
It's a fire 5th generation

Online Ann in Arlington

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Re: Unable to Register
« Reply #3 on: June 06, 2017, 04:57:20 AM »
The usual things to try:

Restart -- not just turn off and on but hold the button for an extended period until it re-boots itself

Toggle wifi -- turn it off then back on. Forget the connection and then re-enter it.

Check your registration both via the device AND on your account at Amazon -- clear both and try again. (If you have more than one account, be sure you're registering to the account from which you want to get the books.)

With a device purchased from Amazon, one of those should work; if not you should contact them. They should be able to figure out the problem and, if it's a fault with a device still under warranty, they'll replace it.

So my next question is: Where did you get it?

If you did NOT buy it from Amazon, the problem could be that it's already registered to someone else's account and/or it's been reported as lost/stolen. That will prevent you from registering a device. And if you can't register the device, Amazon won't let you download content from the Zon to the device; even stuff you own.

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Oasis 2016
Godric's Hollow (Basic)
S7Edge (KApp for Android)
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Offline fourforfore

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Re: Unable to Register
« Reply #4 on: June 06, 2017, 12:57:00 PM »
OK  I'll try the various suggestions.

About the registration.
I have had the fire for six or seven months.  I registered it when I got it.
It's been working great until the previous mentioned problems.

I just can't figure out why I can't re-register.