KB Featured Book
Taerak's Void
by M. R. Mathias

$ 3.99
Kindle Edition published 2017-07-09
Bestseller ranking: 8023

Product Description
Taerak's Void
(Book One of Fantastica)
A new series by multiple award winning author, M. R. Mathias

After finding a strange medallion and some maps with markings that no one in his village can understand, Braxton Bray decides to take it all to the Hall of Scholars in the kingdom's capital. But greed is everywhere. Braxton and a tough young female caravan guard named Nixy are forced to run for their lives, for someone else wants what Braxton found and is willing to go to great lengths to take it from him.

With a hefty, kingdom wide, bounty on their heads, not even the great wizards of the Sorcerious can help them. Left with nothing but each other, Braxton and Nixy have no choice but to get on a ship and go on an adventure that will take them places they would have otherwise never imagined. Elves, dwarves, giant gothicans, and trolls, treacherous forests on distant shores, love, death, terror, and magic all await...

Author Topic: Unable to Register  (Read 365 times)  

Offline fourforfore

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Unable to Register
« on: June 05, 2017, 05:10:50 PM »
I am unable to register my kindle.

Recently my kindle starting giving me this message every time I try to open a book....

Invalid Item

This item is protected with DRM and cannot be read on your Fire.
Please remove the item from your device and download it again or purchase a copy from the Kindle store.

This happens with all of the downloaded books from BookBub. Most of them are purchased books (not freebies).

On a different forum someone suggested to delete the books and re-download them.

That didn't work at all.

So I "reset to factory defaults"

Well, that cleared every thing off my kindle.

I tried starting from scratch.

I connected with my wireless system.

Now I am unable to register.

First it tells me that there is no internet connection.

But when I check, my kindle shows that I have a clear connection.

Sometimes it tells me that it's unable to verify my account.

This is all with my Kindle (5th generation)

I don't know what to do next, (outside of throwing it into my shop stove).

What now?

Offline Betsy the Quilter

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Re: Unable to Register
« Reply #1 on: June 05, 2017, 06:11:19 PM »

Sorry you've been having problems! 

Could you clarify the Kindle you are using?  You mention both a Fire and a 5th gen Kindle?  Is it both?

« Last Edit: June 05, 2017, 06:31:02 PM by Betsy the Quilter »
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Offline fourforfore

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Re: Unable to Register
« Reply #2 on: June 05, 2017, 09:58:34 PM »
It's a fire 5th generation

Offline Ann in Arlington

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Re: Unable to Register
« Reply #3 on: June 06, 2017, 04:57:20 AM »
The usual things to try:

Restart -- not just turn off and on but hold the button for an extended period until it re-boots itself

Toggle wifi -- turn it off then back on. Forget the connection and then re-enter it.

Check your registration both via the device AND on your account at Amazon -- clear both and try again. (If you have more than one account, be sure you're registering to the account from which you want to get the books.)

With a device purchased from Amazon, one of those should work; if not you should contact them. They should be able to figure out the problem and, if it's a fault with a device still under warranty, they'll replace it.

So my next question is: Where did you get it?

If you did NOT buy it from Amazon, the problem could be that it's already registered to someone else's account and/or it's been reported as lost/stolen. That will prevent you from registering a device. And if you can't register the device, Amazon won't let you download content from the Zon to the device; even stuff you own.

My Kindles
Nautilus (Voyage)
Hermoine (Fire HD8)
Hogwarts (KDX)
Ed's (Basic)
S7Edge (KApp for Android)
Galaxy (KApp for Android)
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Offline fourforfore

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Re: Unable to Register
« Reply #4 on: June 06, 2017, 12:57:00 PM »
OK  I'll try the various suggestions.

About the registration.
I have had the fire for six or seven months.  I registered it when I got it.
It's been working great until the previous mentioned problems.

I just can't figure out why I can't re-register.

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