Author Topic: Echo Show screen dimming  (Read 566 times)  

Offline Gary_Berg

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Echo Show screen dimming
« on: July 16, 2017, 08:32:33 AM »
I've been using an Echo Show for about a week. It seems that every night at 10PM exactly the screen dims to it's lowest setting. It doesn't matter if it's playing music or doing nothing; the screen dims. I can "undo" this by going into the settings on it and sliding the brightness back up. It doesn't matter if I have the brightness set to adaptive or not. And my do not disturb time doesn't start until 11PM.

I chatted with Amazon support but all they had me do was to deregister and register it again. That made no difference.

Do they all do this?

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Offline The Hooded Claw

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Re: Echo Show screen dimming
« Reply #1 on: July 16, 2017, 12:07:51 PM »
Could there be a time zone issue where your device is set to a different time zone?

I'm assuming there is no sleep mode separate from do not disturb.

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Offline Gary_Berg

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Re: Echo Show screen dimming
« Reply #2 on: July 16, 2017, 05:51:34 PM »
It's time zone is correct. I'd be happy to find out that yes, this is normal. I'd be ecstatic if they said a future update would let me change it. When in this mode the screen brightness is set to it's lowest value. It doesn't go into Do Not Disturb mode. In the morning, at an unknown time, the brightness goes back to normal.


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Offline gdae23

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Re: Echo Show screen dimming
« Reply #3 on: July 16, 2017, 08:43:05 PM »
Mine does this too. (Actually, I bought the 2 pack and they both dim at 10 P.M.) I'm not sure what time in the morning the dimming effect ends - maybe 6 A.M.?  I'm taking a guess it was programmed this way to match a "typical" sleep schedule. It doesn't match my schedule though! Since they all seem to do this, I'm surprised the Amazon rep didn't seem to know about it at all when you called. I also hope this will be changed in a future update so that it's customizable.
« Last Edit: July 24, 2017, 01:49:30 PM by gdae23 »

Offline Gary_Berg

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Re: Echo Show screen dimming
« Reply #4 on: July 17, 2017, 09:41:59 AM »
Thank you!! I think the Amazon rep wasn't very familiar with Echo's, at least the Show. I do wish I could change the schedule, but it's not much of a problem for me. Now if I worked 2nd or 3rd shift...

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Offline gdae23

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Re: Echo Show screen dimming
« Reply #5 on: August 26, 2017, 08:50:02 PM »
One morning, I caught the Show brightening up at 7 A.M., so it appears the cycle was to dim the screen from 10 P.M. To 7 A.M.

I say "was" because there was an update yesterday, and tonight I realized the screen was still bright at 11:30. I take it this was changed, but I couldn't find any documentation about it. I checked the settings on the Show but I didn't see anything new related to this, such as a way to customize this feature. I don't know yet whether the screen will dim on a different schedule, or just stay on all the time unless you request that Alexa turns off the screen. Time will tell...

Edited 8/30/17 to add: I was about to take this statement back because yesterday the screen dimmed at 10 P.M. as it did previously. But now today it's not dimming again.  So I've no idea what the story is here!
« Last Edit: August 30, 2017, 12:37:13 AM by gdae23 »

Offline Gary_Berg

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Re: Echo Show screen dimming
« Reply #6 on: September 17, 2017, 07:47:26 AM »
I think it's finally working right and not dimming at 10PM. The last few days it's done it right.

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Offline gdae23

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Re: Echo Show screen dimming
« Reply #7 on: September 17, 2017, 06:40:05 PM »
At this point, mine dims at 10 on some days but not on others. I'm not sure why, but I've stopped paying much attention to it. Thanks for your update, though.