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A Second Chance
by Marcia Whitaker

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What would you do if you got that once in a lifetime second chance to seize everything that was torn away from you and make it right?

Living in the foothills of the scenic Rocky Mountains, highly respected Neurosurgeon, Julian Cahill, appears to have it all. He’s handsome, compassionate, ambitious, and wealthy but one thing is missing…a woman to share his life. For eighteen years he has grieved the loss of his high school sweetheart, Amber Scott, who passed away just prior to the start of their senior year. Ready to give up on love all together, college freshman, Destiny Bradshaw walks into his life, astounding him with her beauty. A girl half his age, she intrigues him. His attraction to her is powerful, but he’s unable to make sense of it. Despite the age difference, Destiny is also drawn to him, but her overly-protective parents have their concerns and give her an ultimatum. Upon uncovering some life-altering details in conne...

Author Topic: Pronoun, pros and cons, current experiences  (Read 2712 times)  

Online TimothyEllis

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Re: Pronoun, pros and cons, current experiences
« Reply #25 on: September 04, 2017, 06:30:02 PM »
Maybe they got better. But I got burned by the experience.

They got better.

Part of this was the integration into ebay. There are all sorts of protections in place now.

Offline C.A. Huggins

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Re: Pronoun, pros and cons, current experiences
« Reply #26 on: September 04, 2017, 09:10:55 PM »
You're right about complaints regarding getting paid less than the promised rate. Over the last year or so, I've only been paid half of the 70 % royalty rate for selling a book at the $2.99 range.

That is pretty concerning. What is Pronoun's explanation?

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Offline Andrei

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Re: Pronoun, pros and cons, current experiences
« Reply #27 on: September 05, 2017, 08:24:03 AM »
some people complain payments don't seem to match promised royalty rate

You're right about complaints regarding getting paid less than the promised rate. Over the last year or so, I've only been paid half of the 70 % royalty rate for selling a book at the $2.99 range.

Wow, can you please elaborate?

1) Did you experience this issue for US sales or international sales?

2) Did you contact their support team and if so, what did they tell you?

I'm thinking about using Pronoun for my upcoming book, with their promised 70% royalty at the $0.99 level being the main selling point in my case. But if they promise 70% and don't deliver...

Online TobiasRoote

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Re: Pronoun, pros and cons, current experiences
« Reply #28 on: September 05, 2017, 08:43:51 AM »
Wow, can you please elaborate?

1) Did you experience this issue for US sales or international sales?

2) Did you contact their support team and if so, what did they tell you?

I'm thinking about using Pronoun for my upcoming book, with their promised 70% royalty at the $0.99 level being the main selling point in my case. But if they promise 70% and don't deliver...


I've winged off a request for clarification from Pronoun. I will let you know (or they will) what their response is.


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Re: Pronoun, pros and cons, current experiences
« Reply #29 on: September 05, 2017, 09:49:29 AM »
I had a problem with incorrect payments from Pronoun too, specifically for my sales on Amazon Australia. They were basically paying me a penny or two per sale...which just didn't make sense.

So I contacted support and they've been working on it ever since. Even though the issue isn't ironed out yet, they dropped an extra $400 in my paypal account last month with an apology for the delay. So, yes, there are some issues. But if you stay on top of them I have confidence you'll get the money you earned eventually.

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Re: Pronoun, pros and cons, current experiences
« Reply #30 on: September 05, 2017, 11:21:28 AM »
I couldn't get my old Google Play account to fire up again so I listed there via Pronoun, but I've been so appalled at Paypal's interface and "customer service" in the past month or two that I'm giving Google Play another go. It says something about Paypal if I'm prepared to spend time struggling with Google Partner Center, which itself is the work of the Devil.

Thanks for sharing -- I hope you get GPlay sorted to your satisfaction. A question, though: have you considered or tried StreetLib? And if so, what are the pros and cons in the specific case of getting new author/books into the G Play store?

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Re: Pronoun, pros and cons, current experiences
« Reply #31 on: September 05, 2017, 11:49:52 AM »
have you considered or tried StreetLib? And if so, what are the pros and cons in the specific case of getting new author/books into the G Play store?

I'm in googleplay on Streetlib and I'm not impressed. Reporting is haphazard and I'm having a barney with them over the fact I did a Bookbub on the 18 of last month and coincidentally since then zero reporting. When I challenged them they gave me all kinds of rubbish about their system only reported this and that, and I had to get really shirty with them before they actually looked into the problem. I've been waiting 2 days for an update, but not a dickie bird. They owe me money from May, but won't list anything. They don't date the transactions that are temporary and don't date the 'real' transactions either so you have no idea when you're going to get paid or how much. TBH it's why I'm moving everything to Pronoun.


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Re: Pronoun, pros and cons, current experiences
« Reply #32 on: September 05, 2017, 12:33:41 PM »
Good responses from Pronoun

Hi Tobias,

I hope you had a great weekend! Thanks for bringing this to our attention, and I'm so sorry for any confusion.

It sounds like some of these authors published their books before January 2017, which was when we announced our new royalty rates. Books originally distributed before this announcement are still under our previous terms, so authors will still see the old rates, like 35% Amazon royalties for books priced outside $2.99-$9.99.

Although this isn't reflected in our daily sales reporting for older books, we're honoring our improved terms for all Pronoun authors as of January 17 (the day we announced the new rates). We plan to move all books over to our new terms in the near future, and after the migration, authors will receive a one-time adjustment payment from Pronoun covering the applicable difference for all books published before January.

To be clear, all authors are eligible for our current royalty rates as of January 17. Books distributed under our old terms won't see this reflected in their sales reporting until we migrate them to our new terms, but will be compensated for the difference. Books distributed under our new terms already receive 70% royalties for US and Canadian sales of books priced $9.99 and below.

This article breaks down our current royalty rates across all retailers and countries, as well as our previous royalty rates.
http://support.pronoun.com/knowledge_base/topics/what-are-pronouns-royalty-rates
I hope this helps clear things up -- please let me know if anyone has any questions, and I'll be happy to help.

Best,
Elissa


Elissa Bernstein
Product Support Lead
Pronoun | publish@pronoun.com
« Last Edit: September 05, 2017, 12:36:13 PM by TobiasRoote »


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Offline Andrei

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Re: Pronoun, pros and cons, current experiences
« Reply #33 on: September 05, 2017, 12:53:30 PM »
Sounds fair, the message in question clarified everything for me, thanks Tobias!

I'm 99% sure I'll be giving them a go, will keep you guys posted.

Offline juliatheswede

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Re: Pronoun, pros and cons, current experiences
« Reply #34 on: September 05, 2017, 04:56:28 PM »
What's the problem with getting paid via PayPal? I use them all the time and have no problem. Does PayPal take a cut or what? If it hadn't been for Pronoun taking such a big cut from international sales, going all in with them would have been a no-brainer for me. Unfortunately, I sell too many books internationally.

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Re: Pronoun, pros and cons, current experiences
« Reply #35 on: September 11, 2017, 06:40:15 AM »
Alright, ended up signing up and uploading the ebook version of my new baby!

What I can say is that when it comes to the ease of use aspect, these guys nailed it. Excellent system, ridiculously easy to use.

For now, I've decided to make my book available on Amazon, BN, iBooks and Kobo. Submitted it on Saturday and it's now live on 3 out of 4 platforms, BN is the exception. So far, so good.

The main drawback is the fact that you won't be receiving real-time statistics, there will be a delay involved. If you aren't obsessed with stats, this won't be a big deal, however it is an inconvenience if for example you use lots of promo sites over a one-week period and want to track results properly.

Other than that, everything looks fine so far.

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Re: Pronoun, pros and cons, current experiences
« Reply #36 on: September 12, 2017, 12:37:18 AM »
Hi,

I'm Zsofia from PublishDrive. While Pronoun is great, there are other options to consider (I see that you mentioned D2D.) We created a guide with the most popular aggregators so anyone who is interested in going wide can easily pick the one that is best for them. (There is no 'perfect' option as every book is different and requires a different strategy :)

KDPPublishDriveiBooksCreateSpaceKoboPronounDraft2Digital
Royalty35% or 70%10% cut70%35% – 70%70%0 % cut10% cut
File FormatsePub, mobi, HTML, doc, docxePubePub, iBooks AuthorPDFePub, PDFePub, mobiePub, doc, docx, RTF
ExclusivityExclusiveNon-exclusiveNon-exclusiveNon-exclusiveNon-exclusiveNon-exclusiveNon-exclusive
Paymentsmonthlymonthlymonthlymonthlymonthlymonthlymonthly
Reportsdailymonthlymonthlymonthlymonthlydailydaily
Retail OutletsAmazonAmazon, iBooks, Kobo, GooglePlay, OverDrive, B&N, eSentraliBookstore2 distribution packages: Standard or ExpandedKobo store and other ebook storesAmazon, iBooks, B&N, Kobo, GooglePlayiBooks, B&N, Kobo, Scribd, 24symbols, Tolino, Inktera.

I hope this helps a bit.
Content Marketer at PublishDrive

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Re: Pronoun, pros and cons, current experiences
« Reply #37 on: September 12, 2017, 01:19:27 AM »
Hi,

I'm Zsofia from PublishDrive. While Pronoun is great, there are other options to consider (I see that you mentioned D2D.) We created a guide with the most popular aggregators so anyone who is interested in going wide can easily pick the one that is best for them. (There is no 'perfect' option as every book is different and requires a different strategy :)

I hope this helps a bit.

I'm sure it's unintentional, but you're not showing the full retail outlets in D2D. In the interests of fairness I think you should redress this by adding OVERDRIVE and PLAYSTER to your table.

;)


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Online ZsofiaMacho

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Re: Pronoun, pros and cons, current experiences
« Reply #38 on: September 12, 2017, 01:23:20 AM »
I'm sure it's unintentional, but you're not showing the full retail outlets in D2D. In the interests of fairness I think you should redress this by adding OVERDRIVE and PLAYSTER to your table.

;)

I'm not showing the full retail outlets in PublishDrive either - we work with 400 stores :D I don't think the forum layout could handle it ;) But you're right, I should've out OverDrive in for D2D.
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Offline Andrei

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Re: Pronoun, pros and cons, current experiences
« Reply #39 on: September 12, 2017, 03:55:36 AM »
Can anyone share some details about just how delayed stats are over at Pronoun?

I know of at least one sale that took place on Sunday... it's now Tuesday and I'm not seeing anything.

I can live with a 24-hour delay but come on, it's 2017 and as of a certain point, too much is too much :)

I don't want to start seriously promoting the book until I'm sure I can rely on a tracking system that's at least somewhat predictable...

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Re: Pronoun, pros and cons, current experiences
« Reply #40 on: September 12, 2017, 04:07:21 AM »
Can anyone share some details about just how delayed stats are over at Pronoun?

I know of at least one sale that took place on Sunday... it's now Tuesday and I'm not seeing anything.

I can live with a 24-hour delay but come on, it's 2017 and as of a certain point, too much is too much :)

I don't want to start seriously promoting the book until I'm sure I can rely on a tracking system that's at least somewhat predictable...

I don't know if it's at all relevant, but everything seemed to slow down over the weekend, I think 9/11 memorials and the effect of the hurricanes might have slowed things down a tad. I've seen a massive drop in reporting across the board the last few days.


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Offline Andrei

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Re: Pronoun, pros and cons, current experiences
« Reply #41 on: September 12, 2017, 04:26:29 AM »
I don't know if it's at all relevant, but everything seemed to slow down over the weekend, I think 9/11 memorials and the effect of the hurricanes might have slowed things down a tad. I've seen a massive drop in reporting across the board the last few days.

Thanks a lot for the input Tobias, wouldn't have thought about that!

Isn't the reporting process for the most part automated though?

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Re: Pronoun, pros and cons, current experiences
« Reply #42 on: September 12, 2017, 04:33:04 AM »

Isn't the reporting process for the most part automated though?

It could be, but power cuts could have forced the companies (who probably run very large mirrored servers) to reduce their output until things got back to normal. Even automated processes often require someone to keep pressing the dead man's switch somewhere. :P If it's still an issue in a week, then we have a problem :D


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Re: Pronoun, pros and cons, current experiences
« Reply #43 on: September 12, 2017, 07:48:11 AM »
Can anyone share some details about just how delayed stats are over at Pronoun?

I know of at least one sale that took place on Sunday... it's now Tuesday and I'm not seeing anything.

I can live with a 24-hour delay but come on, it's 2017 and as of a certain point, too much is too much :)

I don't want to start seriously promoting the book until I'm sure I can rely on a tracking system that's at least somewhat predictable...

72 hour or more delays as far as I can tell. In future, until they get better cooperation from their retailers, I'll be using them only for Google Play, which I can't access another way. Payment is laggy too. I have never been paid since I started in July, and July payments are scheduled to be issued Oct. 2. 
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Offline Andrei

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Re: Pronoun, pros and cons, current experiences
« Reply #44 on: September 12, 2017, 09:18:35 AM »
72 hour or more delays as far as I can tell. In future, until they get better cooperation from their retailers, I'll be using them only for Google Play, which I can't access another way. Payment is laggy too. I have never been paid since I started in July, and July payments are scheduled to be issued Oct. 2.

Wow, that's awful! 72 hours?!?

Offline Morgan Worth

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Re: Pronoun, pros and cons, current experiences
« Reply #45 on: September 12, 2017, 11:07:50 AM »
Does anyone know how long it takes a price change to go through Pronoun to Amazon? I just listed a box set with Pronoun and I'd like to get a 99 cent Bookbub, then raise the price while the ranking is good.
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Re: Pronoun, pros and cons, current experiences
« Reply #46 on: September 12, 2017, 01:00:03 PM »
I received this morning (the 12th) by email a report on sales from the 10th. That's fine with me. I like Pronoun. I like their interface. I like their perks. I started by publishing one book with them to Amazon and Google Play. This morning, I shifted the rest of the outlets for that book over to them. I also plan in the future to add the rest of my books.


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Re: Pronoun, pros and cons, current experiences
« Reply #47 on: September 12, 2017, 02:04:10 PM »
I'm trying to publish a book via Pronoun for the first time so I can do a long preorder on Amazon, but they won't let me upload a dummy file, even though I always upload dummy files to the 3 vendors I selected. It took them 24 hours to tell me I couldn't use the file. I expected to have links by now so I can add them to the back matter of a book that has a BookBub on Friday. Now I've uploaded an anemic draft instead of a dummy file and hit publish again, but I don't think Pronoun is going to be able to turn it around fast enough. Not impressed.   

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Re: Pronoun, pros and cons, current experiences
« Reply #48 on: September 12, 2017, 09:52:50 PM »
I'm trying to publish a book via Pronoun for the first time so I can do a long preorder on Amazon, but they won't let me upload a dummy file, even though I always upload dummy files to the 3 vendors I selected. It took them 24 hours to tell me I couldn't use the file. I expected to have links by now so I can add them to the back matter of a book that has a BookBub on Friday. Now I've uploaded an anemic draft instead of a dummy file and hit publish again, but I don't think Pronoun is going to be able to turn it around fast enough. Not impressed.   

Don't you think you're being a little unfair? Pronoun have a system in place that stops you uploading a blank file, and you complain? They probably needed to manually verify before being able to tell you what you should have already surmised. In my experience it always takes from 3-10 days to get initial links into retail outlets. You should have planned better and given yourself more time to get all your files and links in the right place. I don't think it's Pronoun's fault.


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Re: Pronoun, pros and cons, current experiences
« Reply #49 on: September 13, 2017, 01:51:43 AM »
Hi,

I'm Zsofia from PublishDrive. While Pronoun is great, there are other options to consider (I see that you mentioned D2D.) We created a guide with the most popular aggregators so anyone who is interested in going wide can easily pick the one that is best for them. (There is no 'perfect' option as every book is different and requires a different strategy :)

KDPPublishDriveiBooksCreateSpaceKoboPronounDraft2Digital
Royalty35% or 70%10% cut70%35% – 70%70%0 % cut10% cut
File FormatsePub, mobi, HTML, doc, docxePubePub, iBooks AuthorPDFePub, PDFePub, mobiePub, doc, docx, RTF
ExclusivityExclusiveNon-exclusiveNon-exclusiveNon-exclusiveNon-exclusiveNon-exclusiveNon-exclusive
Paymentsmonthlymonthlymonthlymonthlymonthlymonthlymonthly
Reportsdailymonthlymonthlymonthlymonthlydailydaily
Retail OutletsAmazonAmazon, iBooks, Kobo, GooglePlay, OverDrive, B&N, eSentraliBookstore2 distribution packages: Standard or ExpandedKobo store and other ebook storesAmazon, iBooks, B&N, Kobo, GooglePlayiBooks, B&N, Kobo, Scribd, 24symbols, Tolino, Inktera.

I hope this helps a bit.


Hi! I like your chart, but I was wondering if there was a reason you left BN and Smash off of it? Also, you list publishing direct on Amazon thru KDP as being exclusive, but it's only exclusive if you enroll in the KU program