Author Topic: My Paperwhite touch controls stopped working.  (Read 353 times)  

Offline AjaxMinoan

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My Paperwhite touch controls stopped working.
« on: November 29, 2017, 05:12:06 AM »
Is there anything I can do when my touch controls don't seem to be working on my Paperwhite? I'm thinking not.
I suppose if I buy another one, I can download all my books again without any cost.

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Offline Ann in Arlington

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Re: My Paperwhite touch controls stopped working.
« Reply #1 on: November 29, 2017, 05:15:13 AM »
First try a restart -- if the screen is not responsive, press and hold the power button for 30-40 seconds. You'll see it go off and blink a few times and eventually restart with the boy under a tree logo. That may fix it.

If it does not, then I would contact Amazon, they may offer a discount on a replacement device.

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Offline AjaxMinoan

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Re: My Paperwhite touch controls stopped working.
« Reply #2 on: November 29, 2017, 05:22:25 AM »
You fixed me up -- thanks Ann. I held the button and got to the Boy Under the Tree logo and it rebooted. Works fine now.
Without any swipe controls, I would never have thought there was something I could have done with only one button.
Me and a woman at work are getting ready to start a year-long reading contest to see who can take out the most books. Now I'm back in the game.

Ray Buckridge

Offline Ann in Arlington

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Re: My Paperwhite touch controls stopped working.
« Reply #3 on: November 29, 2017, 05:26:01 AM »
Glad to help!

My Kindles
Nautilus (Voyage)
Oasis
Hermoine (Fire HD8)
Hogwarts (KDX)
Ed's (Basic)
S7Edge (KApp for Android)
Galaxy (KApp for Android)
(Make your own reading bar) | Ann Von Hagel | Arlington, VA | kboards  MODERATOR

Offline patrickt

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Re: My Paperwhite touch controls stopped working.
« Reply #4 on: November 29, 2017, 04:45:42 PM »
I do a restart twice a year or so even if I don't have problems. It just sort of keeps everything in order. I've got two Paperwhite readers now, I alternated them daily, and I've never had a system problem that a restart didn't solve.

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