Author Topic: App shortcuts do not show on home screen  (Read 432 times)  

Offline Herd72

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App shortcuts do not show on home screen
« on: December 27, 2017, 05:20:13 PM »
    I got a Kindle Fire 8HD for Christmas and I have a problem. When I install apps from the app store either paid or free, the shortcuts do not show on the home screen. The first five or so did, then it stopped. There is plenty of room left on the home screen. When I go to the apps tab at the top, and click all apps they show up and I can run them . I have searched the net for answers and everyone says to long press and an option will appear to "Add to home screen" but the only options I have are remove from device, remove from cloud and share. I am new to Kindles and a bit lost. Any help would be appreciated. Thanks in advance.
Jim in WV, USA

Offline 7vn11vn

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Re: App shortcuts do not show on home screen
« Reply #1 on: December 28, 2017, 02:18:15 AM »
I've never had that happen from the app store, but it does sometimes happen with sideloaded apps. I try turning it off then on and if that doesn't work I turn it off and then hold the power button for about 40 seconds. If that doesn't work for you it's time to call customer support.