Author Topic: Trouble receiving a gifted book  (Read 400 times)  

Offline AntWadadli

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Trouble receiving a gifted book
« on: December 30, 2017, 12:43:45 PM »
I bought a Kindle Paperwhite for my daughter for Christmas. I waited for her to register the device and then purchased a book as a gift for her.  She has accepted the book but it does not appear on her Kindle.  She has emailed amazon support but after 2 days has had no response.  Any suggestions on how to proceed?

Online Fogeydc

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Re: Trouble receiving a gifted book
« Reply #1 on: December 30, 2017, 03:14:10 PM »
Does the book show in her MYCD page?

Is the book compatible with Paperwhite?

Is the PW registered to the *exact same* account that claimed the gift?

Offline SharonR

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Re: Trouble receiving a gifted book
« Reply #2 on: January 01, 2018, 05:27:51 PM »
I had this same issue with some books my husband gifted me.  I ended up requesting a credit for the books, and downloading them directly to my kindle.  The message I had, was that the accounts had to be from the same country, which they were...

Offline Ceramic

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Re: Trouble receiving a gifted book
« Reply #3 on: January 01, 2018, 10:14:52 PM »
I'm sorry if this is too basic, but have you waited a while, then refreshed the library?
I bought a free eBook the other day and it took about 15 minutes before it showed up when I was refreshing. I did it maybe twice.