Author Topic: Help! My KU page reads from last month have been retroactively halved.  (Read 21831 times)  

Online Usedtoposthere

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #75 on: April 08, 2018, 10:01:21 AM »
To analyze it you are better off taking the percentage increase from authors who had no new releases or increased marketing that also have 2 years sales numbers, otherwise its probably too difficult to unpick the numbers.

If anyone wants to make sense of this, then authors who fit the above criteria could post the percentage variation of page reads from previous to current for March. Thatll give you a real assessment of the percentage thats been lost and if its even across the board.

I still believe the reasons are not relevant in that Amazon have once again done something destructive to authors earning without any warning. How many times will an author let Amazon randomly rip up their pay check before they decide its not a tenable way to live?
I don't think most authors are seeing issues. Not that I've heard. For the record, I haven't. I don't track page reads, but looking at my graph, it looks like about where it was. I do have a fair number of page reads, though. If I'd lost 5,000 a day, I wouldn't really notice. But I haven't heard that there's anything truly widespread. (Which doesn't mean it doesn't stink for people who did nothing wrong.)

I suspect that this is tied to the customers who've lost their accounts for participating in incentivized reviews, receiving gifted books in exchange for reviews or click-throughs, whatever. Even if that customer didn't do those things on a legit author's book, Amazon is probably yanking all their reads. In certain subgenres of romance where the bad actors are clustered, that could be a lot of legit reads as well as the incentivized ones.

Offline TwistedTales

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #76 on: April 08, 2018, 10:16:37 AM »
I don't think most authors are seeing issues. Not that I've heard. For the record, I haven't. I don't track page reads, but looking at my graph, it looks like about where it was. I do have a fair number of page reads, though. If I'd lost 5,000 a day, I wouldn't really notice. But I haven't heard that there's anything truly widespread. (Which doesn't mean it doesn't stink for people who did nothing wrong.)

I suspect that this is tied to the customers who've lost their accounts for participating in incentivized reviews, receiving gifted books in exchange for reviews or click-throughs, whatever. Even if that customer didn't do those things on a legit author's book, Amazon is probably yanking all their reads. In certain subgenres of romance where the bad actors are clustered, that could be a lot of legit reads as well as the incentivized ones.

I cant speak to how widespread it is other than it has its own thread and more than one person has stated it happened to them. People would need to post their variation or lack thereof to gain better insight into that question.

If people experienced an uptick and had those page reads taken away, then I dont see how its related to the banned accounts. Whatever those banned people were doing, if anything at all, it wasnt new so it shouldnt have caused the uptick in page reads.

If there was a significant increase in page reads that have since been taken away, then Im more inclined to believe Amazon was hacked/scammed. There is a theory floating around that the banned accounts were hacked in some way, which made them appear to be bad actors. True or not, it does seem unfair Amazon banned them upfront without evidence. Yeah, yeah, I get the TOS states Amazon can do whatever they want, but it seems they dont care much about suppliers or customers.

Online brkingsolver

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #77 on: April 08, 2018, 10:16:53 AM »
To analyze it you are better off taking the percentage increase from authors who had no new releases or increased marketing that also have 2 years sales numbers, otherwise its probably too difficult to unpick the numbers.

I agree. However, I'm not hearing from authors who fit the profile you mention. If there are authors who fit that profile, I would love to hear from them.

As to those who are not in KU using this problem as a pulpit to tell us all how Amazon is the devil and they are smarter than those using KU, I hope you realize that your single-topic rants get rather old after awhile and most people just tune you out.

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Offline TwistedTales

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #78 on: April 08, 2018, 10:27:18 AM »
I agree. However, I'm not hearing from authors who fit the profile you mention. If there are authors who fit that profile, I would love to hear from them.

As to those who are not in KU using this problem as a pulpit to tell us all how Amazon is the devil and they are smarter than those using KU, I hope you realize that your single-topic rants get rather old after awhile and most people just tune you out.

Everybody is entitled to their opinion and you and the entire world may ignore mine if you wish. I dont feel put out or harmed by that. I dont tell you what you can and cant say, so why do you feel the need to tell me. This is a forum and all opinions have a right to be expressed, because no single person or group should control the narrative, other than the perhaps the site owners, who have never spoken to me directly as to what I can or cannot post.

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #79 on: April 08, 2018, 10:39:07 AM »
Everybody is entitled to their opinion and you and the entire world may ignore mine if you wish. I dont feel put out or harmed by that. I dont tell you what you can and cant say, so why do you feel the need to tell me. This is a forum and all opinions have a right to be expressed, because no single person or group should control the narrative, other than the perhaps the site owners, who have never spoken to me directly as to what I can or cannot post.
I didn't tell you what to say or not. I simply expressed an opinion. I thought that was what the forum was for.

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Online PhoenixS

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #80 on: April 08, 2018, 10:57:03 AM »
I don't think BRK's "As to those..." paragraph was directed at you, TT. At least, I didn't read it that way. And I think that's the paragraph you're reacting to. A misunderstanding here, perhaps?

Offline TwistedTales

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #81 on: April 08, 2018, 11:02:01 AM »
I didn't tell you what to say or not. I simply expressed an opinion. I thought that was what the forum was for.

Hey, I dont read much of what you post either, but Im A-ok with you saying whatever you want without needing to comment about your position on some subjects. Its a forum and some people resonate with one another and others dont, but none of this is relevant to the thread, so if you wish to continue to discuss it then I suggest you PM me.

Offline TwistedTales

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #82 on: April 08, 2018, 11:04:33 AM »
I don't think BRK's "As to those..." paragraph was directed at you, TT. At least, I didn't read it that way. And I think that's the paragraph you're reacting to. A misunderstanding here, perhaps?

No, afraid not. BRK has taken issue with my posts in the past and Ive let it go because its not good forum conduct. If anyone wants to discuss this with me, then please take it to PM because were derailing a thread, and hopefully the mods will delete this irrelevant exchange.

Online Dpock

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #83 on: April 08, 2018, 11:29:57 AM »


Amazon cracked down on the scammers and the bots. They have removed page reads for those scammers and bots they've identified. Those were revenues the authors were never entitled to. Some legit authors got caught because they were being used for camouflage.

Second thing that happened is Amazon cracked down on fake and paid reviews and deleted a lot of user accounts. The wailing and gnashing of teeth on Twitter sounds like people cut off from a revenue stream, not those upset because they have to find another source of shoestrings and dog food.

It's this second occurrence that screwed the pooch. The whole KU system is incredibly fragile. Trying to collect data from millions of different devices all over the world is one hell of a programming feat. I think that when they closed all those accounts, they unintentionally wiped out the page reads of those accounts. Since they probably didn't consider testing what happens when you close the account of someone who got paid to review a lawn mower, and they never deleted tens of thousands of accounts all at once before, they had no idea what the consequences would be off in that little corner of the Amazon empire known as Kindle Unlimited.

If this is the case, I would also surmise that they have no way of recovering those page reads. So, some authors have a sudden windfall removed and are upset. I understand why. A lot more authors are hurt due to a glitch in Amazon's glitchy system, and for those people I am truly sorry.

I believe that more or less nails it, but I do think innocents used for camouflage will get their legitimate reads back.


Offline steffmetal

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #84 on: April 08, 2018, 11:38:56 AM »
I'll throw up my info, for what it's worth.

I had a new release on March 14th. First book in a new series and my only book in KU apart from some old erotica shorts.

I don't have exact numbers. I don't track them because I expected that Amazon and the other platforms are honest. Silly me.

I had at least 300k page reads yesterday morning. I'm positive it was closer to 350,000. I definitely had $1000 showing on Book Report that has now disappeared, and I'm down to 150,000 pages read for this book.

Gutted doesn't even begin to describe how I feel.




Offline TwistedTales

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #85 on: April 08, 2018, 11:58:36 AM »
FWIW, Ive run through the thread and stripped out what people state theyve lost in page reads or money from March. Itll be easier for anyone who wants to add their numbers to the list. If Phoenix gets enough data (even if its flaky), then maybe she can find a pattern, because Ive never seen people reporting this sort of problem before, or at least not to this extent. In 2016 we simply didnt get the page reads and some people lost up to 90% of their usual run rate. Seeing this many page reads removed post reporting is a new problem to me.

TM285 - lost 50%, plus claims FB group reporting same
solo - reported lost page reads (volume?)
Timothy Ellis - reported lost page reads ($200?)
Lovestowrite - reported $1,000 down, plus anecdotal re friend
Eroticatorum - reports possible increase in page reads (volume unknown)
Avery342 - reports loss of $170
Cindypk - reports loss of $870
Lucey Phillips - reports loss of $500
Steffmetal - reports loss of at least 150,000 page reads

Online brkingsolver

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #86 on: April 08, 2018, 12:01:14 PM »
I'll throw up my info, for what it's worth.

I had a new release on March 14th. First book in a new series and my only book in KU apart from some old erotica shorts.

I don't have exact numbers. I don't track them because I expected that Amazon and the other platforms are honest. Silly me.

I had at least 300k page reads yesterday morning. I'm positive it was closer to 350,000. I definitely had $1000 showing on Book Report that has now disappeared, and I'm down to 150,000 pages read for this book.

Gutted doesn't even begin to describe how I feel.
I'm seeing a lot of stories like this on facebook. At the very least, this has hurt the morale and confidence of a lot of authors. I hope someone at Zon is paying attention instead of just worrying about damage control.

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Online Becca Mills

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #87 on: April 08, 2018, 12:07:19 PM »
Several posts have been removed, pursuant to this. Carry on.

ETA: Several more removed later in the day.
« Last Edit: April 08, 2018, 10:52:25 PM by Becca Mills »

Online brkingsolver

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #88 on: April 08, 2018, 04:05:18 PM »
Authors on facebook are starting to report receiving an email from Amazon saying they " have detected reading or borrowing activity for your books from accounts attempting to manipulate Kindle services." It goes on to say that this might be a result of third-party marketing services.

The email content isn't new as we've seen it before with other authors. I just don't think we've seen it this widespread.

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Online dgaughran

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #89 on: April 08, 2018, 04:14:26 PM »
Authors on facebook are starting to report receiving an email from Amazon saying they " have detected reading or borrowing activity for your books from accounts attempting to manipulate Kindle services." It goes on to say that this might be a result of third-party marketing services.

The email content isn't new as we've seen it before with other authors. I just don't think we've seen it this widespread.

Are you referring to authors who had page reads retroactively reduced, or authors more generally?
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Online brkingsolver

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #90 on: April 08, 2018, 04:16:33 PM »
Are you referring to authors who had page reads retroactively reduced, or authors more generally?
Those with page read reductions. The email seems to have hit a lot of authors in the last hour or so. It specifically states they will not be paid for pages accrued due to illicit activities.

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Online dgaughran

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #91 on: April 08, 2018, 04:22:53 PM »
Those with page read reductions. The email seems to have hit a lot of authors in the last hour or so. It specifically states they will not be paid for pages accrued due to illicit activities.

Sounds like the same as the case from October last year. If that's any guide, they are going to have a tough time getting straight answers from Amazon.
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Online brkingsolver

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #92 on: April 08, 2018, 04:28:53 PM »
Sounds like the same as the case from October last year. If that's any guide, they are going to have a tough time getting straight answers from Amazon.
I never saw one of the letters from October, but it sounds exactly the same. Warning that it is up to the author to ensure everything they partake in is above board and that further incidents could be cause for account deletion.

Everyone who I have heard from maintains that their only ads and promotions were through AMS. That isn't what some said earlier.

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Offline David VanDyke

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #93 on: April 08, 2018, 04:52:27 PM »
I'm unsure why this thread is developing into a personal attack on David, who as far as I can see has always been on hand to help Indies. Especially by Anon posters who only came onto KBoards and only commented on the 2 threads talking about scammer and stuffers.

Perhaps time to get back onto topic instead of trying to eviscerate our own?

There are always people who would rather shoot the messenger or fire the whistleblower. Some are misguided, but most do it out of fear of their boat being rocked in some way--fear that they will lose out. Some fear is legitimate, because Amazon's instruments are blunt. Some fear is misplaced, blaming the person who prompts the action rather than clumsy Amazon.

Some is just naked, blatant, fear that their misbehavior is finally being found out.


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Online Avery342

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #94 on: April 08, 2018, 04:54:22 PM »
Yep, I just got the email. I used three tiny promos. BkNights from Fiverr, BookDoggy, and LGBT-Romance newsletter. All of which came highly recommended as above board and legitimate.

I knew I'd never see those reads again. But to now have my account threatened as well? What is getting me is that I haven't seen any indication that this hit the big name stuffers--those you know, actually manipulating page reads--at all.

Just when I started having hope, Amazon took it all away. And seriously, there were absolutely no huge spikes of reads that would suggest I'd been botted. I just don't understand this at all.

How on earth do we, as authors, control those who read or borrow our books? Guess we figure it out or kicked out of KDP, huh? With my luck, I'll be the first picked to be made an 'example' out of.

I'd be okay with that--if I'd done anything at all to warrant it. I'm thinking it might be time to step away from the keyboard. The really sad thing? This writing career that was just gaining momentum and giving me hope? It was about the only hope I had in life.

And for those who are wondering--no, I don't blame David or the others out there fighting the good fight. I back them one hundred percent. This is all on Amazon. I just wish that when they decided to finally take action, they would have gone after the ones who were really doing the manipulation.

But I guess by hitting us newer authors, well, they can always say they've done something, now can't they?

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Offline David VanDyke

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #95 on: April 08, 2018, 04:54:45 PM »
David spearheaded a campaign that has now hurt probably thousands of authors.

It's fine. I got the answer I expected to get.

Those dang investigative journalists. If they wouldn't get the FBI all stirred up and chasing criminals, we could just keep doing business with the Mafia as usual and everything would be fine.


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Online Shawn Inmon

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #96 on: April 08, 2018, 04:55:37 PM »
I can't be the only one who keeps going back and checking their page reads for March, can I?

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #97 on: April 08, 2018, 04:58:03 PM »
Those with page read reductions. The email seems to have hit a lot of authors in the last hour or so. It specifically states they will not be paid for pages accrued due to illicit activities.

We just got one of those letters. The loss of page reads (~13,000 for March) is bothersome, but I take umbrage at the threat of account termination and the insinuation that my wife and I did something underhanded. We have never used any paid marketing service of any kind. The only marketing we use is AMS ads. My wife is livid. We came to the realization that even if this blows over, there is absolutely no way for us to prevent it from occurring again short of getting completely out of the Kindle Select program. Think about it: I can prove I did something, but I cannot prove I didn't do something, and there lies the rub. There is no recourse. If someone has an idea how to solve this problem, then I am all ears.

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Offline Cassie Leigh

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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #98 on: April 08, 2018, 04:59:16 PM »
I can't be the only one who keeps going back and checking their page reads for March, can I?

Nope. I had recorded mine in my income tracking sheet, so I know what my number was as of April 2nd, and have checked it a few times now.

For tracking purposes: no change for me, romance titles usually ranked in the 30K-50K range, 50K page reads for March, only AMS Sponsored Product ads.


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Re: Help! My KU page reads from last month have been retroactively halved.
« Reply #99 on: April 08, 2018, 05:07:38 PM »
I can't be the only one who keeps going back and checking their page reads for March, can I?

Count me in. Not only March (loss of about ~13,000 page reads) but February and January as well. My wife and I are seriously considering ending our writing efforts. We can't take the stress of worrying about this happening again. We thought we were safe since we don't use any type advertising (paid or otherwise) except for AMS. I guess we were wrong.

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