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Author Topic: Is anyone else having problems with Photoshop since Windows updated?  (Read 1617 times)  

Offline MClayton

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #25 on: June 11, 2018, 05:44:52 PM »
Isn't there an alternative to photoshop these days?

There's always GIMP, which I found really confusing (probably because I'm used to Photoshop): https://www.gimp.org/

And there's Pixlr, which I'm more excited about, because it looks very, very similar to Photoshop. There really aren't any directions on the site, but there are tons of YouTube videos with instructions for those unfamiliar with Photoshop.  https://pixlr.com/editor/

I have a very old version of Photoshop, so I'm keeping Pixlr bookmarked in case it dies.

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #26 on: June 11, 2018, 06:45:18 PM »
Thanks for the heads up. I was considering letting my Windows update, but since it would take too much time to unblock and re-enable everything I had to block to stop it from updating automatically whenever it wants, I've been postponing it. I don't want to lose Photoshop, especially because Windows won't even let me edit the registry anymore. ::) Soon I'll have to hack into my own computer.
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Offline AnnaB

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #27 on: June 11, 2018, 06:55:11 PM »
Since the last Windows 10 update, over which I seem to have no control, Photoshop doesn't work. I'm not alone; I went to a photoshop forum with the problem and found others in the same boat. The fix seemed to be to do something drastic with the registry which I would rather not do.

Does anyone know a way to update manually? I can hopefully do a system restore to get rid of this latest update, but it will only put itself back as soon as I switch off. This has convinced me to get a Mac, but money's short at the moment.

What is your Photoshop doing ? Just silently not starting when it should launch ?

If so I had a similar problem with an older version of Paint Shop Pro on my laptop that turned out to be due to Intel onboard graphic drivers apparently not playing nice at least for the time being.

The workaround was to right-click the shortcut or the executable and find the option to force use of the discrete graphic card.
« Last Edit: June 11, 2018, 06:58:02 PM by AnnaB »

Offline P.J. Post

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #28 on: June 11, 2018, 08:14:18 PM »
Isn't there an alternative to photoshop these days?

I'm still learning both of these, using a Cintiq 13HD pen display (which is freaking amazing), but tend to use my 20 year old PS LE and a Wacom Bamboo more.

Affinity Photo

$49 - no subscription. This is super powerful, but still not quite PS - mainly lacking filters. Figuring out where everything is located takes some getting used to as well. They have an Illustrator version for the same price.

Clip Studio

$49 (runs specials frequently, used to be called Manga Studio). It's a great painting program, but a fantastic drawing program, worth checking out. According to the internet, Fiona Staples uses it for inking, before coloring in PS.



eta: Affinity link was wonky, feel free to google it.
« Last Edit: June 11, 2018, 09:24:05 PM by P.J. Post »

Offline Doglover

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #29 on: June 12, 2018, 12:05:29 AM »
Isn't there an alternative to photoshop these days?
Yes, there's Gimp which I never could understand and it doesn't do everything I need. I used to use Roxio Photosuite for a lot of things, but I did a system restore ages ago in the hope of making my DVD writer work again. It didn't so now I can't install anything via a disc. I'm going to try to get through to Adobe customer service this morning and see if there's anything in the wind. I know I'm not alone, which does hold much comfort, but still.


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Offline AaronShep

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #30 on: June 12, 2018, 12:14:29 AM »
I still have older versions of Adobe CS but I can't install them again because installation requires an activation key and Adobe is no longer providing those. This ticks me off royally as I "own" these CDs but have no means now of using them. I understand the keys were required to prevent piracy but there was also a tight limit on the total number of activations allowed and I wasn't near that.

The activation key should be on the CD sleeve or on the documentation. It was never something Adobe stored for you, you were supposed to save it. It may also be in the About menu of installed programs. If you're talking about online activations, that's different. Those will work as long as the activation server is online. Adobe's record on that isn't too great. But as long the program itself is activated with your saved key, you don't actually need the online activation. All you have to do is block the app from getting onto the Internet and checking the server. If the app detects it's offline, it will just let you use the app. There's only trouble when it does get on the Internet and then can't find the server.

Offline Doglover

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #31 on: June 12, 2018, 12:32:43 AM »
Thanks for the heads up. I was considering letting my Windows update, but since it would take too much time to unblock and re-enable everything I had to block to stop it from updating automatically whenever it wants, I've been postponing it. I don't want to lose Photoshop, especially because Windows won't even let me edit the registry anymore. ::) Soon I'll have to hack into my own computer.
But how did you stop it? I can't find any way to stop it updating. I deleted the last update, then it told me I'd need to restart for my deletion to take effect. But, of course, when I restarted it automatically updated again!


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Offline Doglover

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #32 on: June 12, 2018, 12:36:13 AM »
What is your Photoshop doing ? Just silently not starting when it should launch ?

If so I had a similar problem with an older version of Paint Shop Pro on my laptop that turned out to be due to Intel onboard graphic drivers apparently not playing nice at least for the time being.

The workaround was to right-click the shortcut or the executable and find the option to force use of the discrete graphic card.
No, it will still open and will open photographs. I can even put text on those photographs. What it won't do is anything else, like quick selection, free transform etc. I haven't tried all the features, of course, but I went onto the photoshop forum and apparently most people cannot save anything. When I try to do anything it comes up with a little box that tells me I can't use that feature because I don't have enough RAM.

I thought it was my crappy laptop until I went on the forum. Everyone is saying it is happening since Windows 10 did it's latest, unwanted, updated.


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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #33 on: June 12, 2018, 12:38:08 AM »
But how did you stop it? I can't find any way to stop it updating. I deleted the last update, then it told me I'd need to restart for my deletion to take effect. But, of course, when I restarted it automatically updated again!


You cant stop win 10

Microsoft in its infinite insanity got sick of people not doing the updates and then having huge problems. So they decided to make updates automatic.

The whole reason they gave win10 to everyone free, was to force everyone into auto-updating.

Not everyone took them up on it, but all new computers have it now.

Offline Rinelle Grey

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #34 on: June 12, 2018, 01:16:39 AM »
How much space do you have left on your hard drive? How much RAM does your computer have? If it's a memory error, it's probably one of those two that is the problem.

You definitely can still turn off updates. My computer sends me a message when there is an update, and I have to click it to install. It may be a windows pro setting though, not in the home edition (or whatever they call it now). What you can't do is have it download and install, then finish installing next time you restart.

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Offline Doglover

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #35 on: June 12, 2018, 01:30:07 AM »
How much space do you have left on your hard drive? How much RAM does your computer have? If it's a memory error, it's probably one of those two that is the problem.

You definitely can still turn off updates. My computer sends me a message when there is an update, and I have to click it to install. It may be a windows pro setting though, not in the home edition (or whatever they call it now). What you can't do is have it download and install, then finish installing next time you restart.
I got onto Adobe chat, who confirmed it is a known problem after the latest Windows 10 update. I had to give her remote access to my computer, which was quite fascinating, but she went into the registry and fixed it. So, it works now!

If you have a way to stop Windows 10 home edition (which is what I have) from updating, please do share. I have looked everywhere, been all over the internet but it seems it cannot be done. I am just relieved to have photoshop back now, but I'm definitely getting a Mac next time.


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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #36 on: June 12, 2018, 03:17:11 AM »
I got onto Adobe chat, who confirmed it is a known problem after the latest Windows 10 update. I had to give her remote access to my computer, which was quite fascinating, but she went into the registry and fixed it. So, it works now!

If you have a way to stop Windows 10 home edition (which is what I have) from updating, please do share. I have looked everywhere, been all over the internet but it seems it cannot be done. I am just relieved to have photoshop back now, but I'm definitely getting a Mac next time.
You can stop all Windows 10 versions from updating by blocking windows server sites using your router. Most routers have the capability to block access from specific websites - usually so you can protect your children - but that can also be used to block any site including Microsoft. Most people I know do this and only allow updates (re-enable the site) once a new release has been around for long enough to ensure that it doesn't create problems.

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #37 on: June 12, 2018, 07:30:48 AM »
But how did you stop it? I can't find any way to stop it updating. I deleted the last update, then it told me I'd need to restart for my deletion to take effect. But, of course, when I restarted it automatically updated again!

With my firewall and NetLimiter. Now my computer can't connect to the update servers. I might have gone a little overboard with blocking, because a few websites won't open anymore, but they're not important to me. I also disabled some things in Services, but most of those just re-enable themselves.
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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #38 on: June 12, 2018, 07:41:18 AM »
I have installed the Windows 10 update and use Photoshop without issue, but I have 8GB RAM, so memory is not an issue. It seems anyone using 4GB and under are having issues. I am glad that Adobe helped you.

A couple of alternatives for future reference. Paint.net is free and has a lot of the same functions as PSD. Many people are moving to Affinity Desinger as it is a one off fee (US$50] and can import and export PSD files.


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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #39 on: June 12, 2018, 08:16:57 AM »
It seems anyone using 4GB and under are having issues.

With win10?  :o 4gb?  :o :o :o Graphics programs on win10 with only 4gb?  :o :o :o :o :o :o

With win8, I moved to a minimum of 8gb, but this is a tablet, and there wasn't a higher option. My only win10 system is a desktop for gaming, and has 16gb.


I wouldn't even try to run Photoshop on less than 8gb, especially in win10.




Offline Doglover

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #40 on: June 12, 2018, 09:01:54 AM »
With win10?  :o 4gb?  :o :o :o Graphics programs on win10 with only 4gb?  :o :o :o :o :o :o

With win8, I moved to a minimum of 8gb, but this is a tablet, and there wasn't a higher option. My only win10 system is a desktop for gaming, and has 16gb.


I wouldn't even try to run Photoshop on less than 8gb, especially in win10.




You are quite right of course. But as I have said on many occasions, this laptop is of the crappier variety. It even has a celeron processor, but it was all I could afford at the time. I'm hoping it'll last till I can afford a lot better.


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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #41 on: June 12, 2018, 09:27:21 AM »
A lot of people have older computers because they can't afford to update and many people do not know how much memory Windows 10 requires for basic stuff. Microsoft pushed the upgrade to Windows 10 pretty hard, but didn't go into the details.

I have 8GB on my laptop and 16GB on my desktop. I agree that really 8GB should be the minimum for any purchasing a new computer. It is very easy to upgrade the RAM in a lot of laptops and often much cheaper.  Lots of videos available on Youtube to show you how for different models. A lot of specialist computer stores can help you pick out the right RAM for your computer if you give them the model number. My Dad has an older computer with a processor that is not the best, but I added another 4GB of RAM from an old laptop to make it a total of 8GB (would of cost me around $100 to buy new) and it now can run Photoshop and some games.

DogLover - are you in the UK?

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #42 on: June 12, 2018, 03:01:51 PM »
I use Photoshop CC, and had the Windows 10 update recently. No problems here.

Offline P.J. Post

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #43 on: June 12, 2018, 03:18:12 PM »
Many people are moving to Affinity Desinger as it is a one off fee (US$50] and can import and export PSD files.

Just to clarify, if I'm not mistaken, Affinity Designer is the Illustrator version, Affinity Photo is the Photoshop equivalent, same price.

Offline Jill Nojack

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #44 on: June 12, 2018, 05:07:49 PM »
No, it will still open and will open photographs. I can even put text on those photographs. What it won't do is anything else, like quick selection, free transform etc. I haven't tried all the features, of course, but I went onto the photoshop forum and apparently most people cannot save anything. When I try to do anything it comes up with a little box that tells me I can't use that feature because I don't have enough RAM.

I thought it was my crappy laptop until I went on the forum. Everyone is saying it is happening since Windows 10 did it's latest, unwanted, updated.

Windows 10 update can be turned off in your processes, but it will turn itself back on automatically. Basically, it is an OS that is designed to prevent you from using your applications and/or your machine. It was the machine in my case. Every time I wanted to use it for an hour, it spent that hour downloading updates I didn't want no matter what setting I had it on. This made the machine too slow to use.

However, you can turn the updates off and prevent them from being turned back on by following the instructions found here. You don't have to enter your registry, although I would print that out for your future reference in case you ever need to undo it.

See the first reply on this page:

http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-windows-update-keeps-turning-it-self/323c832e-119f-4552-8641-474acbd3dcff


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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #45 on: June 12, 2018, 05:58:34 PM »
See the first reply on this page:

http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-windows-update-keeps-turning-it-self/323c832e-119f-4552-8641-474acbd3dcff


This was one of the things I tried, but after 2 or 3 restarts, it fixed itself somehow and turned the updates back on.
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Offline Jeff Tanyard

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #46 on: June 12, 2018, 06:02:14 PM »
I don't have any advice or suggestions, I'm afraid.  All I have is my own data point for anyone who's interested: I use Photoshop Elements 6, and I haven't had any problems with the latest Windows 10 update.
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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #47 on: June 12, 2018, 06:26:19 PM »
This was one of the things I tried, but after 2 or 3 restarts, it fixed itself somehow and turned the updates back on.

It can't turn itself back on if you complete the steps in the doc:

Select Log on as: This account:  .\Guest
Leave password blank

There is no such account, and once the process is set to run under that account, it can't do it. There's no way that Windows is changing the accounts your processes run under. You may want to check that you entered it with .\ instead of just Guest, as that account could exist on your machine.

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Offline Doglover

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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #48 on: June 12, 2018, 11:50:04 PM »
A lot of people have older computers because they can't afford to update and many people do not know how much memory Windows 10 requires for basic stuff. Microsoft pushed the upgrade to Windows 10 pretty hard, but didn't go into the details.

I have 8GB on my laptop and 16GB on my desktop. I agree that really 8GB should be the minimum for any purchasing a new computer. It is very easy to upgrade the RAM in a lot of laptops and often much cheaper.  Lots of videos available on Youtube to show you how for different models. A lot of specialist computer stores can help you pick out the right RAM for your computer if you give them the model number. My Dad has an older computer with a processor that is not the best, but I added another 4GB of RAM from an old laptop to make it a total of 8GB (would of cost me around $100 to buy new) and it now can run Photoshop and some games.

DogLover - are you in the UK?
Yes, I'm in the UK. This laptop is only about two years old but at the time my old one suddenly died and it was all I could afford. It has only 4 gb memory, 350 gb hard drive and a crappy intel celeron processor. I enquired recently about upgrading the memory but was told it would cost more than it was worth.

Always, when I set out to buy a machine, I start with the best processor. That usually comes with the higher memory. But this time I couldn't do that.

I had Windows 8 briefly, which I absolutely hated, but not on this machine; this one came with 10.

Anyway, I'll look at the links provided and see what I can do. The laptop's getting slower and slower because of the continual updates and Photoshop has been very slow for a while.

Thanks for all the help.


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Re: Is anyone else having problems with Photoshop since Windows updated?
« Reply #49 on: June 13, 2018, 05:04:02 AM »
It can't turn itself back on if you complete the steps in the doc:

Select Log on as: This account:  .\Guest
Leave password blank

There is no such account, and once the process is set to run under that account, it can't do it. There's no way that Windows is changing the accounts your processes run under. You may want to check that you entered it with .\ instead of just Guest, as that account could exist on your machine.

Like I said, it was fine until I restarted it 2 or 3 times, then it reverted my changes. Maybe this works on a different version of Windows, but nothing except blocking the access to the update servers works for me, and I tried a lot of things. Only a few months ago, before a certain update, if I disabled a few things in Services, that was enough to stop it and it never turned itself back on, but now it can re-enable or fix anything I do. I believe that's because of a process called Update Orchestrator Service that can't be disabled or stopped from running automatically and that I didn't use to have on my computer before, so I guess when it encounters an error, it has the ability to revert any changes that are causing it, including deleting the .\Guest thing.
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