Author Topic: I confirm permafree from KDP support  (Read 33123 times)  

Offline Nathalie Aynie

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I confirm permafree from KDP support
« on: January 25, 2014, 02:31:19 PM »
I sent an email to KDP support earlier today (my time) about my book being free on other outlets and asked them to please permafree it on Amazon as well.

Link to the support contact page: https://kdp.amazon.com/contact-us
I chose: What is the problem? / Pricing & Royalties / Other

I provided links as well.

Here is our exchange:

Quote from: Nathalie
---- Original message: ----

Subject: Price change

Hello,

I wanted to let you know that my book NightmarZ: Parfait (ASIN: B00CJJP5NC) is free on other outlets, would it be possible to switch it to permafree on Amazon as well?

iTunes: [link]
Google Play: [link]
Kobo: [link]
Smashwords: [link]
Sony: [link]

Thanks!
Nathalie

Quote from: KDP
Hello Nathalie,

Thanks for writing to us and keeping us posted about the price of your title in the other website. We really appreciate your cooperation.

I've made the necessary changes in our system and can confirm that your title "NightmarZ: Parfait" is currently being available for free in our Amazon.com Kindle Store.

I hope this helps! Thanks for using Amazon KDP.

I just checked my KDP reports, I got 2 free downloads so it works!

This was answered in less than 24 hours, it seems to me it's better than reporting!

Hope this helps.  :D

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Offline cinisajoy

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Re: I confirm permafree from KDP support
« Reply #1 on: January 25, 2014, 02:33:39 PM »
I sent an email to KDP support earlier today (my time) about my book being free on other outlets and asked them to please permafree it on Amazon as well.

Link to the support contact page: https://kdp.amazon.com/contact-us
I chose: What is the problem? / Pricing & Royalties / Other

I provided links as well.

Here is our exchange:

I just checked my KDP reports, I got 2 free downloads so it works!

This was answered in less than 24 hours, it seems to me it's better than reporting!

Hope this helps.  :D
You might want to check that report again.   I think you just got another download.
http://www.kboards.com/index.php/topic,216185.msg3013849.html#new

Please help our friend and fellow kboarder Craig Hansen.

Offline Nathalie Aynie

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Re: I confirm permafree from KDP support
« Reply #2 on: January 25, 2014, 02:35:25 PM »
You might want to check that report again.   I think you just got another download.

Thanks Cin!  :D
Not appearing yet, but looking forward to it!

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Offline Kat Lilynette

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Re: I confirm permafree from KDP support
« Reply #3 on: January 25, 2014, 02:38:22 PM »
Hmm... guess KDP support doesn't like me. I sent them a similar request and received what sounded like a "no." Waited 24 hours and price never changed.  :'(

Sent them another request today though.

Offline Rin

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Re: I confirm permafree from KDP support
« Reply #4 on: January 25, 2014, 02:49:26 PM »
It's showing 90c for me. Sorry. >_<
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Offline Nathalie Aynie

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Re: I confirm permafree from KDP support
« Reply #5 on: January 25, 2014, 02:50:56 PM »
It's showing 90c for me. Sorry. >_<

You're in Australia.  :)

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Offline Rin

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Re: I confirm permafree from KDP support
« Reply #6 on: January 25, 2014, 02:52:36 PM »
You're in Australia.  :)

Yeah...but I shop on the .com store, not the .com.au store.
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Offline Nathalie Aynie

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Re: I confirm permafree from KDP support
« Reply #7 on: January 25, 2014, 02:54:45 PM »
Yeah...but I shop on the .com store, not the .com.au store.

I'm pretty sure you have some "you're living outside the US so we'll tax you" tax.  :)
I see it at $1.21 from France. Yet I just got now the 3rd free download Cinisajoy told me about.

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Online Patty Jansen

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Re: I confirm permafree from KDP support
« Reply #8 on: January 25, 2014, 03:02:49 PM »
Yeah...but I shop on the .com store, not the .com.au store.

Yup, if you're in Australia, you get shown "special" prices, not the same as other people see on .com

Offline Cherise

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Re: I confirm permafree from KDP support
« Reply #9 on: January 25, 2014, 03:03:42 PM »
0.00 here

(But I bought it a long time ago.)  :-*

Offline AngelicaBoone

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Re: I confirm permafree from KDP support
« Reply #10 on: January 25, 2014, 03:05:14 PM »
Thank you for the information. I'm going to try that route as well.

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Offline Al Dente

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Re: I confirm permafree from KDP support
« Reply #11 on: January 25, 2014, 03:14:07 PM »
Thanks for letting us know. I just sent them an e-mail with similar wording, so we'll see if they bother to fix mine.  :D

Offline The 13th Doctor

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Re: I confirm permafree from KDP support
« Reply #12 on: January 25, 2014, 03:25:58 PM »
Ooh, I'm going to try that, Nathalie!  :)

Offline Sally Clements

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Re: I confirm permafree from KDP support
« Reply #13 on: January 25, 2014, 03:34:16 PM »
Thanks for telling us, I had just done the same thing, so I'm hopeful! :)

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Offline Kristine McKinley

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Re: I confirm permafree from KDP support
« Reply #14 on: January 25, 2014, 03:59:07 PM »
Thank you! I've been trying so long to get my first episode free. I'll update with their response, hopefully it's a positive one.

Offline Logan R.

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Re: I confirm permafree from KDP support
« Reply #15 on: January 25, 2014, 04:42:29 PM »
Really?! That's VERY frustrating because I sent an email to them yesterday saying basically what you said, and they told me "Yeah, sometimes we price match, and sometimes we don't. Good luck." That's not exactly what they said, obviously, but I'm away from my computer so I can't get an exact quote. I'll get it when I get home though.

Logan Rutherford

Offline Christine Kersey

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Re: I confirm permafree from KDP support
« Reply #16 on: January 25, 2014, 04:50:57 PM »
In my experience, when you have it free on Apple, they price-match it within days, with no clicking on the "the price is lower somewhere else" thing. This was the case for two of my perma-free books (Gone and Over You). The other one, He Loves Me Not, was perma-free before I began distributing to Apple, so that didn't come into play.

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Offline Logan R.

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Re: I confirm permafree from KDP support
« Reply #17 on: January 25, 2014, 05:16:47 PM »
Here's the email I got from Amazon:

Quote
Hi Logan,

I'm glad to hear that you are a happy publisher throughout all the time you have been with us, thank you for your continued interest on our services!!

And thank you for your information on pricing. From time to time, we may match free promotions on other sales channels, but we retain discretion over our retail prices

While we do retain discretion over our retail prices, I've passed your feedback on for consideration since we may match free promotions on other sales channels from time to time.

Thanks for using Amazon KDP. I hope you enjoy your weekend!

Maybe I just got somebody in the middle of a bad day. At least they passed the info on though.

Logan Rutherford

Offline Carol (was Dara)

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Re: I confirm permafree from KDP support
« Reply #18 on: January 25, 2014, 05:19:55 PM »
Good heavens! Surely they aren't going to get into the habit of doing these things, you know, the sensible way. What kind of precedent would that set?  ;D

Offline Adam Poe

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Re: I confirm permafree from KDP support
« Reply #19 on: January 25, 2014, 05:46:07 PM »
KDP support is weird like that. It definitely seems like many of them are either not on the same page, or do not have the same powers. Sometimes you get someone that can fix the problem immediately and easily, then the next time, with the same problem, a rep tells you it is impossible.  :-\

Offline Carol (was Dara)

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Re: I confirm permafree from KDP support
« Reply #20 on: January 25, 2014, 05:53:41 PM »
KDP support is weird like that. It definitely seems like many of them are either not on the same page, or do not have the same powers. Sometimes you get someone that can fix the problem immediately and easily, then the next time, with the same problem, a rep tells you it is impossible.  :-\

I know! I wish KDP had a big thick manual for their employees, describing every possible weird scenario they might encounter from authors. Then I wish they instructed them to avoid using their own judgments ever, except in the most crazy and extreme situations, instead following the guidebook to the letter every time. It'd do a lot to stop all these mixed signals they send out. Then again, I'm a lover of rules in general. I'd make a scary dictator.

Offline Adam Poe

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Re: I confirm permafree from KDP support
« Reply #21 on: January 25, 2014, 05:58:36 PM »
I know! I wish KDP had a big thick manual for their employees, describing every possible weird scenario they might encounter from authors. Then I wish they instructed them to avoid using their own judgments ever, except in the most crazy and extreme situations, instead following the guidebook to the letter every time. It'd do a lot to stop all these mixed signals they send out. Then again, I'm a lover of rules in general. I'd make a scary dictator.

I am a customer support manager in my 'day job', and know exactly what you mean. KDP support makes me facepalm all the time. They need something like my company has--an all-encompassing line-of-question program to determine what to do for every possible issue.

It'd probably make their replies go faster too ... well, actually probably not sense it seems 90% of their responses are canned 'no's that they copy and paste :)

Offline Nathalie Aynie

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Re: I confirm permafree from KDP support
« Reply #22 on: January 26, 2014, 12:38:18 AM »
Maybe it's the wording PLUS the right "What's the problem?" answer.
I'm betting it doesn't go to the same support department if you select something other than what I specified in the OP.

Good luck y'all!  :D :-*

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Offline David Adams

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Re: I confirm permafree from KDP support
« Reply #23 on: January 26, 2014, 03:11:44 AM »
Been desperately trying to get one of my erotica shorts free, if this works expect eyeball lickings!

I copy~pasted your email with my own links and name. Hope it works!
« Last Edit: January 26, 2014, 03:17:48 AM by David Adams »
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Offline Nathalie Aynie

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Re: I confirm permafree from KDP support
« Reply #24 on: January 26, 2014, 03:49:22 AM »
Been desperately trying to get one of my erotica shorts free, if this works expect eyeball lickings!

I copy~pasted your email with my own links and name. Hope it works!

I deserve daily eyeball lickings anyway!!  >:(

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