So you just joined to give a testimonial? And you don't know who proofread your book? I'm sorry, but now I'm more perplexed than I was before.
I hesitated about responding to this. After a day, when the tone of the response still reads as passive accusations of sock-puppetry, I decided to answer directly.
I have lurked for quite some time and made an account back in May when I
was about to make a post then thought better.
As for as proofing? Who cares if it's Ronnie, Bobby, Ricky, or Mike pointing out a missing word, homonym, or double word? Seriously, I don't expect a relationship with a proofreader because they aren't looking for voice and context. Roxana is upfront about it being a group/team and not telling anyone she is doing all of the proofreading. (Personally, I like to believe these are college students who are earning beer money, and more power to them.) I have not experienced anything dodgy and all of my communications with Roxana have been great.
As I said in my review, I paid for proofreading and got back my book in a timely manner with results exceeding my expectations. I have no problem recommending her proofreading services to others and plan on using her services again. If a future proofreading did not meet with my expectations, I have faith (from my previous conversations), that Roxana would attempt to resolve the situation to my satisfaction.