Author Topic: 'Free giveaway' glitch on Amazon  (Read 903 times)  

Offline Escapee

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'Free giveaway' glitch on Amazon
« on: November 30, 2017, 07:24:52 am »
I emailed Amazon about the free units that many of us have seen on our reports despite not running any countdown deals or some of us not being enrolled in KU.

This is the email I received in response:

Hello,

I'm sorry for the trouble you had with the reports showing free units.

The situation you report of free units is a result of a general system malfunction impacting most of our authors, we have received confirmation from our technical team that they were actively working on it to resolve this irregularity. I want to offer my deepest apologies for any inconvenience this may have caused.

Thanks for your patience while we fix this problem.


I love the way they assume I have any patience for their glitches  ;D

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    Offline Going Incognito

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    Re: 'Free giveaway' glitch on Amazon
    « Reply #1 on: November 30, 2017, 08:45:41 am »
    I'm starting to think that Amazon as a whole is a general system malfunction.

    Offline Debbie Bennett

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    Re: 'Free giveaway' glitch on Amazon
    « Reply #2 on: November 30, 2017, 08:49:37 am »
    But are they sales that are being shown as free? Or just extra erroneous freebies? If the former, then I hope Amazon is going to convert them to sales...













    Psychological thriller/crime & fantasy writer

    All ebook formats and paperbacks available.
    www.debbiebennett.co.uk

    Hamelin's Child currently FREE in most ebook stores
    Rat Run coming soon ...

    Kat M

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    Re: 'Free giveaway' glitch on Amazon
    « Reply #3 on: November 30, 2017, 09:43:14 am »
    Quote
    But are they sales that are being shown as free? Or just extra erroneous freebies? If the former, then I hope Amazon is going to convert them to sales...

    Yeah, I mean that email from them explains so little.

    Quote
    I'm starting to think that Amazon as a whole is a general system malfunction.

    Indeed!

    Kat M

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    Re: 'Free giveaway' glitch on Amazon
    « Reply #4 on: November 30, 2017, 10:09:25 am »
    Quote
    They're regular sales. And you're being paid for them. They're just being miscatgeorized with the "Free - Goodreads Giveaway" transaction ID. If you click the gray "Generate Report" button at the bottom of the "Sales Dashboard" page on KDP, and then go to the "ebook Royalty" sheet in the resulting excel file, you'll see that you're getting paid the normal amount for these so-called "free downloads.

    LOL, it takes someone who isn't an Amazon employee to succinctly explain what just occurred.

    Offline great_gazoo

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    Re: 'Free giveaway' glitch on Amazon
    « Reply #5 on: November 30, 2017, 04:07:05 pm »
    I'm also not getting any page reads today. Yet my books are ranking decently without sales. Talk about a glitch.

    Offline Kathryn Meyer Griffith

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    Re: 'Free giveaway' glitch on Amazon
    « Reply #6 on: November 30, 2017, 04:44:06 pm »
    Thanks...I understand now. Nice to know I'm actually getting paid for those "Free eBooks". Whew.

    Kathryn Meyer Griffith horror/thriller/murder mystery author since 1984; 29 novels,13 short stories
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