Author Topic: Anyone Had Sales Disappear on CreateSpace?  (Read 1037 times)  

Offline CassieL

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Anyone Had Sales Disappear on CreateSpace?
« on: February 04, 2018, 06:34:01 pm »
As of yesterday, I was seeing sales on four books for the month in my CreateSpace dashboard. Today there are only sales for three books showing and one of the books is a different title than was on the previous list. I tried narrowing down the time period like you have to do on ACX to see sales that were then returned, but the sales on the two missing titles aren't there at all. And I didn't think CreateSpace worked that way anyway. I thought there were no returns recorded on CreateSpace.

Anyone else had this happen before?

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    Online Patty Jansen

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #1 on: February 04, 2018, 06:47:19 pm »
    Yup

    Offline AmesburyArcher

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #2 on: February 05, 2018, 02:37:28 am »
    Same for me! I wonder what's going on? :o
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    Offline dianapersaud

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #3 on: February 05, 2018, 04:11:16 am »
    One vanished yesterday.

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    Offline Escapee

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #4 on: February 05, 2018, 05:14:29 am »
    Three of mine disappeared today. Naturally, I checked here to see that I'm not alone.

    Offline Istvan Szabo, Ifj.

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #5 on: February 05, 2018, 07:41:31 am »
    I had this a few times, but if you contact customer support they used to look after it. Give it a try.
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    Offline Jerri Kay Lincoln

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #6 on: February 05, 2018, 01:51:27 pm »
    Four for me, and I already emailed support.

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    Offline CassieL

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #7 on: February 05, 2018, 07:59:17 pm »
    Just heard back from them that there was a temporary glitch where a couple of January sales showed on the February report. And that does match with the fact that I was pretty sure my January report was showing two more sales than I remembered.

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    Offline AmesburyArcher

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #8 on: February 06, 2018, 03:44:07 am »
    I wondered if that was the case and they were really January sales. The books that have gone 'missing' were there when I checked first thing on Feb 1, and I was surprised to have that many off the bat.
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    Offline S.B. Williams

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #9 on: February 06, 2018, 05:28:03 am »
    A few of mine disappeared a couple of days ago, so I ran a new report for the previous month and saw that the missing sales had been added to the January total, so it apparently was a glitch where some end of January sales were mistakenly added to February. If you've seen some disappear, check your January report.

    Offline Windvein

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #10 on: February 06, 2018, 05:48:11 am »
    Thanks for checking into this, Cassie Leigh. It happened to me too, though mine was only one sale that disappeared. I thought my accrued royalties never dipped, but I don't track that closely.

    Offline notjohn

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    Re: Anyone Had Sales Disappear on CreateSpace?
    « Reply #11 on: February 06, 2018, 08:32:32 am »
    Add me to the list of those that saw a jump in January sales -- three books in my case.

    I didn't see any February books disappear, but it was certainly slow to start, so perhaps I missed them. (I only check once a day.)
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