So I tired again to have Amazon remove the review from my page, which simply says "I did not order this product". I think my email to them hit all the right notes. Here it is:
Hi
There is a customer review on my product page which violates Amazon's guidelines, and which would result in a poor customer experience when visiting the page. (I included the title and ASIN of the book here)
Date and title of the review: 13th etc. Title 'One Star'. Please note there is another review with the same title from a different date which I am not complaining about.
(I also included the link to the relevant review)
The review simply says that the customer did not order the book in question, which violates the policy: "Be Helpful and Relevant: Customer Reviews and Questions and Answers should be about the product. Feedback about the seller, your shipment experience, or packaging can be shared at www.amazon.com/feedback or www.amazon.com/packaging. Comments about pricing, product availability or alternate ordering options are also not about the product and should not be shared in Customer Reviews or Questions and Answers."
I trust you will be able to remove this review to improve the customer experience on my page.
Thank you"
So I waited a few days, and this was the reply I received:
"Hello,
I've read the review titled "One Star". I understand your concerns, but the review doesn't violate our posted guidelines, so I'm unable to remove it in its current format.
We try to encourage our customers to give their honest opinions on our products while staying within our guidelines. As a retailer we are interested in cultivating a diversity of opinion on our products. Part of that is allowing our customers to air their honest thoughts on items they have received. Here's a link to our guidelines for reference:
http://www.amazon.com/review-guidelines
We appreciate your understanding. We hope to see you again soon."
I fail to see how someone saying they didn't order the book contributes to a valuable diversity of opinion on this particular book. So I've tried starting the whole process again, without much hope.
Anyone ever succeeded after meeting brick wall like this, or should I give it up?