Author Topic: Software update for newer Kindles (5.11.1) - UPDATED THREAD 4/5/19  (Read 24286 times)  

Offline crebel

  • Status: Emily Dickinson
  • *******
  • Posts: 9035
  • Gender: Female
  • Ottumwa, Iowa
  • Member #1600 since January 15, 2009
    • View Profile
Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
« Reply #200 on: November 06, 2018, 07:07:33 am »
From 'Amazon Staff' in a thread about the same issue in the Amazon Help forum:

"Hello everyone!

Thank you xxxxx for sharing your experience with our customer service team.

I wanted to confirm that the issue of not seeing full book details and/or reviews is a known issue and our development team is hard at work to get this resolved. As soon as we have more information, we will post updates here.

Thank you to everyone for your patience while we wait for more information!"

KBoards.com

  • Advertisement
  • ***

    Offline Atunah

    • Status: Harvey Chute
    • *********
    • Posts: 12187
    • Gender: Female
    • South of Seasons
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #201 on: November 06, 2018, 07:09:12 am »
    Well I went on a wee bit longer than that in the end. I tend to do that and over explain. But I also told them about the issue with opening docs. Just in case. I am just not opening those for now.

    I gave up trying to fix the mispellings due to the keyboard skipping letters. Probably me going to fast. Its readable enough.  :P

    Offline Brownskins

    • Status: Scheherazade
    • *****
    • Posts: 1501
    • Gender: Male
    • Dallas, Texas
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #202 on: November 06, 2018, 08:05:50 am »
    I checked cause I was curious.  My "Book Details" in Oasis 2 shows like Betsy's does, no scroll bar on the right and limited info, but when I swiped up, then all the other details appeared, and the scroll bar appeared.  It now mirrors the Voyage view that Betsy has.  Maybe they fixed the issue? 
    Train rides + Kindle reads = Win!

    A few of my thoughts and reviews are posted here:  https://simplyctrocks.blogspot.com/

    Offline Betsy the Quilter

    • To paraphrase Bill Murray in Groundhog Day: "I'm a goddess; not THE Goddess. I don't think."
    • Administrator
    • Status: Shakespeare
    • *****
    • Posts: 63462
    • Gender: Female
    • Alexandria, VA
    • Love all, moderate all, to quote my friend Harvey.
      • View Profile
      • Betsy True Designs
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #203 on: November 06, 2018, 08:15:25 am »
    I checked cause I was curious.  My "Book Details" in Oasis 2 shows like Betsy's does, no scroll bar on the right and limited info, but when I swiped up, then all the other details appeared, and the scroll bar appeared.  It now mirrors the Voyage view that Betsy has.  Maybe they fixed the issue?

    I've been swiping for 18 hours now, no change....
    Goodreads Goal -- 75 books


    Joined 10/27/2008  | Miss you, Harvey, Jeff & Dona!
    Harvey Chute (1962-2015), KB Founder

    Proud Owner: Oasis/Voyage/Touch/Basic/K1/Fire HDX    KB Member #72
    Betsy True Designs Facebook | My Store

    Offline Betsy the Quilter

    • To paraphrase Bill Murray in Groundhog Day: "I'm a goddess; not THE Goddess. I don't think."
    • Administrator
    • Status: Shakespeare
    • *****
    • Posts: 63462
    • Gender: Female
    • Alexandria, VA
    • Love all, moderate all, to quote my friend Harvey.
      • View Profile
      • Betsy True Designs
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #204 on: November 06, 2018, 08:15:59 am »
    From 'Amazon Staff' in a thread about the same issue in the Amazon Help forum:

    "Hello everyone!

    Thank you xxxxx for sharing your experience with our customer service team.

    I wanted to confirm that the issue of not seeing full book details and/or reviews is a known issue and our development team is hard at work to get this resolved. As soon as we have more information, we will post updates here.

    Thank you to everyone for your patience while we wait for more information!"

    Thanks, Chris!
    Goodreads Goal -- 75 books


    Joined 10/27/2008  | Miss you, Harvey, Jeff & Dona!
    Harvey Chute (1962-2015), KB Founder

    Proud Owner: Oasis/Voyage/Touch/Basic/K1/Fire HDX    KB Member #72
    Betsy True Designs Facebook | My Store

    Offline Ann in Arlington

    • Global Moderator
    • Status: Shakespeare
    • *****
    • Posts: 67043
    • Not really a moderator. :)
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #205 on: November 06, 2018, 08:45:44 am »
    S'okay.  :D

    Ann, your pictures aren't showing for me anymore?  I just get a gray minus sign...

    EDIT:  Holy moly, I looked at your links!   :o. Wow! Guessing you copy and pasted those things!  :P

    Betsy

    They're just in my google account. Don't have anywhere else to host 'em. If you like, I can send them to you by email and you can fix the links.

    FWIW, I still see 'em as pictures
    My Kindles
    Hermoine's Handbag (Voyage)
    Ed's (Voyage Refurb)
    Bedtime Reading (Oasis 9)
    Godric's Hollow (Basic 7)
    My Tardis (PW 10)

    Offline Atunah

    • Status: Harvey Chute
    • *********
    • Posts: 12187
    • Gender: Female
    • South of Seasons
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #206 on: November 06, 2018, 11:26:33 am »
    I've been swiping for 18 hours now, no change....
    Yep, same here. I can swipe all day long and I still only have the blurb.  :P

    Offline Betsy the Quilter

    • To paraphrase Bill Murray in Groundhog Day: "I'm a goddess; not THE Goddess. I don't think."
    • Administrator
    • Status: Shakespeare
    • *****
    • Posts: 63462
    • Gender: Female
    • Alexandria, VA
    • Love all, moderate all, to quote my friend Harvey.
      • View Profile
      • Betsy True Designs
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #207 on: November 06, 2018, 11:50:34 am »
    They're just in my google account. Don't have anywhere else to host 'em. If you like, I can send them to you by email and you can fix the links.

    FWIW, I still see 'em as pictures

    Probably pulling from your computer.  I always use Tapatalk for images on KB. 
    Goodreads Goal -- 75 books


    Joined 10/27/2008  | Miss you, Harvey, Jeff & Dona!
    Harvey Chute (1962-2015), KB Founder

    Proud Owner: Oasis/Voyage/Touch/Basic/K1/Fire HDX    KB Member #72
    Betsy True Designs Facebook | My Store

    Offline Ann in Arlington

    • Global Moderator
    • Status: Shakespeare
    • *****
    • Posts: 67043
    • Not really a moderator. :)
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #208 on: November 06, 2018, 12:42:03 pm »
    Probably pulling from your computer.  I always use Tapatalk for images on KB. 

    Hmm.

    Except, they're not on my computer. They're in Google photos. But I admit I have only a very sketchy understanding of how it works.

    I'll send 'em to you and you can fix it
    My Kindles
    Hermoine's Handbag (Voyage)
    Ed's (Voyage Refurb)
    Bedtime Reading (Oasis 9)
    Godric's Hollow (Basic 7)
    My Tardis (PW 10)

    Offline Fogeydc

    • Status: Lewis Carroll
    • **
    • Posts: 157
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #209 on: November 06, 2018, 05:42:47 pm »
    Hmm.

    Except, they're not on my computer. They're in Google photos. But I admit I have only a very sketchy understanding of how it works.


    You can use a sharing from Google and send the link instead of trying to d/l & email pictures.

    Offline Betsy the Quilter

    • To paraphrase Bill Murray in Groundhog Day: "I'm a goddess; not THE Goddess. I don't think."
    • Administrator
    • Status: Shakespeare
    • *****
    • Posts: 63462
    • Gender: Female
    • Alexandria, VA
    • Love all, moderate all, to quote my friend Harvey.
      • View Profile
      • Betsy True Designs
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #210 on: November 06, 2018, 06:00:12 pm »
    You can use a sharing from Google and send the link instead of trying to d/l & email pictures.

    And that's what she did! :D. New image links added.
    « Last Edit: November 06, 2018, 06:06:16 pm by Betsy the Quilter »
    Goodreads Goal -- 75 books


    Joined 10/27/2008  | Miss you, Harvey, Jeff & Dona!
    Harvey Chute (1962-2015), KB Founder

    Proud Owner: Oasis/Voyage/Touch/Basic/K1/Fire HDX    KB Member #72
    Betsy True Designs Facebook | My Store

    Offline Fogeydc

    • Status: Lewis Carroll
    • **
    • Posts: 157
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #211 on: November 06, 2018, 07:05:26 pm »
    Sharing links (or folders) -- not just GD but others as well -- makes it so much easier when large/multiple files/pix are involved or you need to send to several people!

    Offline Toby

    • Status: Arthur C Clarke
    • *****
    • Posts: 2811
    • Gender: Female
    • MA
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #212 on: November 07, 2018, 10:36:50 am »
    When I tried to download a few books that I previously bought. The books wouldnt show up on my kindle. I did have my wifi on & I also had the on device on. I changed that to the books in my cloud, on my kindle. The books then showed up.

    Offline jkingrph

    • Status: Lewis Carroll
    • **
    • Posts: 191
    • Gender: Male
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #213 on: November 07, 2018, 12:29:15 pm »
    Amazon shows an update for the new paperwhite   kindle paperwhite (10th Generation) software update 5.10.1.2, but when I try to download it I get an error message.

    Strange, but I got some kind of error message to download for a manual update, then just a few minutes later the kindle updated automatically.
    « Last Edit: November 07, 2018, 12:45:41 pm by jkingrph »

    Offline Ann in Arlington

    • Global Moderator
    • Status: Shakespeare
    • *****
    • Posts: 67043
    • Not really a moderator. :)
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #214 on: November 07, 2018, 12:51:12 pm »
    When I got my PW4 and did the set up, the update downloaded almost right away -- I did have to activate it but it might have done it on its own if I'd just left it. But I was playing. :)
    My Kindles
    Hermoine's Handbag (Voyage)
    Ed's (Voyage Refurb)
    Bedtime Reading (Oasis 9)
    Godric's Hollow (Basic 7)
    My Tardis (PW 10)

    Offline amyberta

    • Status: Arthur Conan Doyle
    • ****
    • Posts: 522
    • Gender: Female
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #215 on: November 07, 2018, 01:09:19 pm »
    Amazon shows an update for the new paperwhite   kindle paperwhite (10th Generation) software update 5.10.1.2, but when I try to download it I get an error message.

    Strange, but I got some kind of error message to download for a manual update, then just a few minutes later the kindle updated automatically.
    Mine still didnt download. It didnt work manually.

    Offline jkingrph

    • Status: Lewis Carroll
    • **
    • Posts: 191
    • Gender: Male
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #216 on: November 07, 2018, 01:17:08 pm »
    Turn it off and back on, maybe that will help.

    I was reading through the manual on the paperwhite, and quickly found a discrepancy.  At location 163 it states the power button is on the top edge of the device and the micro usb port is on the bottom.   On mine both the power button and micro usb port  are on the bottom.
    It seems as though they need to do some proof reading.

    Offline nikkidog

    • Status: Jane Austen
    • ***
    • Posts: 289
    • Gender: Female
    • Ohio
    • Happy Voyage, Oasis2 & Paperwhite owner
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #217 on: November 13, 2018, 03:29:12 am »
    I sent an email to Amazon because I could not find the 10.1 update.  I was going to update it manually to my new Paperwhite.  I still have firmware 10.0.2.  I received this reply:

    I have checked the details and can confirm that your device is updated to the latest software version. New update for your device is not available right now. You need not worry.

    I read on another forum that they thought the update had been pulled.  There must be problems.

    Offline Betsy the Quilter

    • To paraphrase Bill Murray in Groundhog Day: "I'm a goddess; not THE Goddess. I don't think."
    • Administrator
    • Status: Shakespeare
    • *****
    • Posts: 63462
    • Gender: Female
    • Alexandria, VA
    • Love all, moderate all, to quote my friend Harvey.
      • View Profile
      • Betsy True Designs
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #218 on: November 13, 2018, 03:48:00 am »
    I'm still at 5.10.1.1.

    Betsy
    Goodreads Goal -- 75 books


    Joined 10/27/2008  | Miss you, Harvey, Jeff & Dona!
    Harvey Chute (1962-2015), KB Founder

    Proud Owner: Oasis/Voyage/Touch/Basic/K1/Fire HDX    KB Member #72
    Betsy True Designs Facebook | My Store

    Offline gaidinsgirl

    • Status: Madeleine L'Engle
    • **
    • Posts: 85
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #219 on: November 13, 2018, 03:57:13 am »
    Mine had showed update grayed out too at first. It was weird because I checked it and it was grayed out, I turned on home screen view and then as soon as I went back a page on the menu I was able to click update.


    Sent from my iPhone using Tapatalk

    Offline nikkidog

    • Status: Jane Austen
    • ***
    • Posts: 289
    • Gender: Female
    • Ohio
    • Happy Voyage, Oasis2 & Paperwhite owner
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #220 on: November 13, 2018, 05:14:40 am »
    I'm still at 5.10.1.1.

    Betsy

    This is what my Paperwhite shows.  10.0.2




    Sent from my iPad using Tapatalk

    Offline Betsy the Quilter

    • To paraphrase Bill Murray in Groundhog Day: "I'm a goddess; not THE Goddess. I don't think."
    • Administrator
    • Status: Shakespeare
    • *****
    • Posts: 63462
    • Gender: Female
    • Alexandria, VA
    • Love all, moderate all, to quote my friend Harvey.
      • View Profile
      • Betsy True Designs
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #221 on: November 13, 2018, 05:17:52 am »
    Mine had showed update grayed out too at first. It was weird because I checked it and it was grayed out, I turned on home screen view and then as soon as I went back a page on the menu I was able to click update.

    This is what my Paperwhite shows.  10.0.2

    Is yours a Paperwhite, gaidinsgirl?  Mine is an Oasis.  I wonder if they've pulled it only for PWs in light of the response Nikkidog got from Amazon....

    Betsy
    Goodreads Goal -- 75 books


    Joined 10/27/2008  | Miss you, Harvey, Jeff & Dona!
    Harvey Chute (1962-2015), KB Founder

    Proud Owner: Oasis/Voyage/Touch/Basic/K1/Fire HDX    KB Member #72
    Betsy True Designs Facebook | My Store

    Offline nikkidog

    • Status: Jane Austen
    • ***
    • Posts: 289
    • Gender: Female
    • Ohio
    • Happy Voyage, Oasis2 & Paperwhite owner
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #222 on: November 13, 2018, 05:40:01 am »
    Quote
    Mine had showed update grayed out too at first. It was weird because I checked it and it was grayed out, I turned on home screen view and then as soon as I went back a page on the menu I was able to click update.


    Sent from my iPhone using Tapatalk


    I tried a reset and a restart.  No update.  I waited overnight just to be sure it wouldnt update before I sent Amazon the email.




    Edited to fix quote..  --Betsy/KB Mod
    « Last Edit: November 13, 2018, 05:46:48 am by Betsy the Quilter »

    Offline nikkidog

    • Status: Jane Austen
    • ***
    • Posts: 289
    • Gender: Female
    • Ohio
    • Happy Voyage, Oasis2 & Paperwhite owner
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #223 on: November 13, 2018, 06:44:24 am »
    Thanks Betsy.  I was trying to use the new app for Taptalk.  Looks like I messed up. 

    Offline nikkidog

    • Status: Jane Austen
    • ***
    • Posts: 289
    • Gender: Female
    • Ohio
    • Happy Voyage, Oasis2 & Paperwhite owner
      • View Profile
    Re: Software update for newer Kindles (5.10.1) - UPDATED THREAD 10/18/18
    « Reply #224 on: November 13, 2018, 07:07:25 am »
    I hope Amazon gets the update fixed soon.  I just tried to return a KU book and that feature doesnt work either and it was in the prior update (I think).  I feel like I received a new Kindle but the technology is going backwards.  I need to learn to be patient.

    KBoards.com

    • Advertisement
    • ***