Author Topic: AMS rejection of my book  (Read 1255 times)  

Offline T. Scott

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AMS rejection of my book
« on: May 20, 2020, 01:10:02 pm »
AMS rejected my book in Oct 2019 as ineligible due to adult content. I've advertised with them since Dec 2017 without an issue. I've communicated with them on and off since then. The last thing I was told was they'd look into my ineligibility status. I still have not heard from them. My book contains some curse words and tame  sex that is not detailed or gratuitous. In comparison with other authors in my genre (Gay/urban/African American) who advertise on AMS, my book is very tame.
They rejected me after I had put my campaign on pause for a short period and when I enabled my campaign again that is when I got rejected. Has anyone had this issue and is there a way to get around it?

Here's the link to my book Phat Boi : https://t.co/4NWI3s8Zld
« Last Edit: May 22, 2020, 02:51:46 pm by T. Scott »

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    Offline Marseille, France or Bust

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    Re: AMS rejection of my book
    « Reply #1 on: May 20, 2020, 11:26:51 pm »
    I would suggest you send an email to [email protected] and ask for help/suggestions.  Goes to executive team who always responds.

    Offline Dark Entry Productions

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    Re: AMS rejection of my book
    « Reply #2 on: May 20, 2020, 11:58:48 pm »
    Adult content shouldn't be a problem if you check off this box when publishing:

    "Does this book contain language, situations, or images inappropriate for children under 18 years of age?"

    Maybe double check that you did? Only thing I can think of that could be holding it up.




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    Offline AgentSmith

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    Re: AMS rejection of my book
    « Reply #3 on: May 21, 2020, 12:11:37 am »
    That doesn't seem right. It looks as if the content of your novel was just a pretext to stop the cooperation. Do you have a way of turning somewhere else? But definitely send an email to the address suggested my Marseille. And please let us know what happens. All the best of luck and fingers crossed.

    Offline Trioxin 245

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    Re: AMS rejection of my book
    « Reply #4 on: May 21, 2020, 12:56:33 am »
    Reread the email because they never seem to  specify exactly what is wrong. Does it specifically say 'adult content'?

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #5 on: May 21, 2020, 10:52:14 pm »
    I would suggest you send an email to [email protected] and ask for help/suggestions.  Goes to executive team who always responds.
    I sent Jeff an email Marseille. Thank you. Will let you know what happens

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #6 on: May 21, 2020, 10:52:55 pm »
    Reread the email because they never seem to  specify exactly what is wrong. Does it specifically say 'adult content'?
    It said adult content and nothing else.

    Offline Bunker

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    Re: AMS rejection of my book
    « Reply #7 on: May 22, 2020, 10:49:20 am »
    I have a few questions:

    - You said this happened when you tried to enable a paused campaign. Have you tried starting an entirely new campaign?

    - Do you currently have other campaigns running for other books?

    - Did Amazon tell you it was because of "adult content" without you having to ask? Or did the ad get shut down, you emailed support, and then someone replied that it was "adult content"? (The reason I ask is that customer support sometimes copy-and-pastes whatever response they think will get you to go away, even if it's not true. So, this may ultimately have absolutely nothing to do with adult content.)

    - Can you post a link to the book for us to see? Also, it would be helpful if you showed us what blurb you used on the ad. It might help everyone try to figure out what Amazon finds objectionable.

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #8 on: May 22, 2020, 03:08:18 pm »
    I have a few questions:

    - You said this happened when you tried to enable a paused campaign. Have you tried starting an entirely new campaign?

    - Do you currently have other campaigns running for other books?

    - Did Amazon tell you it was because of "adult content" without you having to ask? Or did the ad get shut down, you emailed support, and then someone replied that it was "adult content"? (The reason I ask is that customer support sometimes copy-and-pastes whatever response they think will get you to go away, even if it's not true. So, this may ultimately have absolutely nothing to do with adult content.)

    - Can you post a link to the book for us to see? Also, it would be helpful if you showed us what blurb you used on the ad. It might help everyone try to figure out what Amazon finds objectionable.
    Thank you Bunker for your questions. Here are my responses: I did try starting a new campaign but it automatically states my book is ineligible when I put the book name in.
    No, I do not have any campaigns running for other books.
    The add was shut down. After multiple email enquirers by me, to different customer service people, one of them sent a response that follows: We have reviewed your concerns about the ASIN (s) that are displaying as ineligible while adding them to the campaign. The referenced ASIN(s) belong to products that are flagged as adult. Per the Sponsored Products guidelines, adult products are not allowed in advertising on Amazon. That agent sent me a link to their policies and guidelines.
    Here is the link to my book on Amazon. You'll be able to read the blurb there: https://t.co/4NWI3s8Zld


    Offline Bunker

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    Re: AMS rejection of my book
    « Reply #9 on: May 22, 2020, 03:40:11 pm »
    Hmmm... this is an interesting one. There's nothing that jumps out at me as overtly blockable. In fact, some of the books that are advertising on your page seem way more salacious.

    I wonder if the subtitle phrase of "black/MM" is tripping a sensor. It feels like the type of descriptor that might be used on erotica or on a porn site. You might try taking that out and just sticking with, "urban gay romance".

    Was the subtitle changed recently? 

    I notice that your paperback doesn't contain the subtitle. Will AMS let you start an ad campaign just for the paperback?

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #10 on: May 23, 2020, 05:47:11 am »
    Hmmm... this is an interesting one. There's nothing that jumps out at me as overtly blockable. In fact, some of the books that are advertising on your page seem way more salacious.

    I wonder if the subtitle phrase of "black/MM" is tripping a sensor. It feels like the type of descriptor that might be used on erotica or on a porn site. You might try taking that out and just sticking with, "urban gay romance".

    Was the subtitle changed recently? 

    I notice that your paperback doesn't contain the subtitle. Will AMS let you start an ad campaign just for the paperback?
    Yes many of those books are salacious. Removing the MM sounds like a good idea (i'd try anything at this point). No, the subtitle was not changed recently. It hasn't been changed at all.
    I didn't think I could do that with the paperback. I will definitely look into that.

    Offline unkownwriter

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    Re: AMS rejection of my book
    « Reply #11 on: May 26, 2020, 07:03:01 pm »
    What's the cover like? There are rules about covers in ads that would normally be fine just to appear on the site.

    Sometimes things get through that a further check finds objectionable. This happens with content, with covers, with wording of the ads, any number of things. We never know who's looking at the book and what they may find to be against the rules, whether they're right or wrong.

    Offline C. Gold

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    Re: AMS rejection of my book
    « Reply #12 on: May 26, 2020, 10:44:43 pm »
    That book shows up in erotica categories:
        #657 in African American Erotica (Books)
        #634 in African American Erotica (Kindle Store)
        #4913 in Urban Erotica (Kindle Store)

    I suspect this is the issue. Erotica is adult content.
    « Last Edit: May 26, 2020, 10:46:21 pm by C. Gold »

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #13 on: May 27, 2020, 12:19:53 am »
    What's the cover like? There are rules about covers in ads that would normally be fine just to appear on the site.

    Sometimes things get through that a further check finds objectionable. This happens with content, with covers, with wording of the ads, any number of things. We never know who's looking at the book and what they may find to be against the rules, whether they're right or wrong.
    Here's a link to the cover: https://t.co/4NWI3s8Zld

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #14 on: May 27, 2020, 12:38:32 am »
    That book shows up in erotica categories:
        #657 in African American Erotica (Books)
        #634 in African American Erotica (Kindle Store)
        #4913 in Urban Erotica (Kindle Store)

    I suspect this is the issue. Erotica is adult content.
    You may be right. I just checked some of the other books in my genre and the categories do not include erotica. That said mine currently does not. Mine are Fiction>Ramance>Gay  Fiction>African American>Urban. I may have played around with the categories at one time (when sales were low ) for added exposure and may have used erotica but I'm not sure. Even so, its not currently there, why would they still reject it? I assume I'd have to contact someone and tell them my book is listed in the wrong category. What do you think?

    Offline jb1111

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    Re: AMS rejection of my book
    « Reply #15 on: May 27, 2020, 01:39:25 am »
    I think the bots glance through the blurb (and possibly the LookInside?) to place your book in categories. I had a couple books placed in categories that were different from the ones I chose when I chose categories for them

    Offline nail file

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    Re: AMS rejection of my book
    « Reply #16 on: May 27, 2020, 03:33:19 am »
    You may be right. I just checked some of the other books in my genre and the categories do not include erotica. That said mine currently does not. Mine are Fiction>Ramance>Gay  Fiction>African American>Urban. I may have played around with the categories at one time (when sales were low ) for added exposure and may have used erotica but I'm not sure. Even so, its not currently there, why would they still reject it? I assume I'd have to contact someone and tell them my book is listed in the wrong category. What do you think?

    I think you need to contact someone and tell them the book is listed wrong. It's in erotica categories and they won't allow AMS ads for books in erotica.

    Offline C. Gold

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    Re: AMS rejection of my book
    « Reply #17 on: May 27, 2020, 06:31:27 am »
    You may be right. I just checked some of the other books in my genre and the categories do not include erotica. That said mine currently does not. Mine are Fiction>Ramance>Gay  Fiction>African American>Urban. I may have played around with the categories at one time (when sales were low ) for added exposure and may have used erotica but I'm not sure. Even so, its not currently there, why would they still reject it? I assume I'd have to contact someone and tell them my book is listed in the wrong category. What do you think?
    I don't see how your book is NOT in erotica when I followed the link and posted the three erotica categories it's currently in (and still in as I checked just a few seconds ago). Perhaps you mean the BISAC categories you choose when publishing but that means squat all when the book's product page clearly shows them in three separate erotica categories. Check your book's metadata keywords because it's going where you don't intend for it to be.
    « Last Edit: May 27, 2020, 06:33:24 am by C. Gold »

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #18 on: May 27, 2020, 03:12:52 pm »
    I think the bots glance through the blurb (and possibly the LookInside?) to place your book in categories. I had a couple books placed in categories that were different from the ones I chose when I chose categories for them
    Were you able to resolve it without getting the run around?

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #19 on: May 27, 2020, 03:18:47 pm »
    I don't see how your book is NOT in erotica when I followed the link and posted the three erotica categories it's currently in (and still in as I checked just a few seconds ago). Perhaps you mean the BISAC categories you choose when publishing but that means squat all when the book's product page clearly shows them in three separate erotica categories. Check your book's metadata keywords because it's going where you don't intend for it to be.
    I just checked. None of my 7 keywords contain the word erotica.

    Offline C. Gold

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    Re: AMS rejection of my book
    « Reply #20 on: May 27, 2020, 04:55:31 pm »
    I just checked. None of my 7 keywords contain the word erotica.
    It might be another word besides 'erotica'.

    I think at this point you need to contact KDP and ask them to move your book into the correct categories.

    Offline T. Scott

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    Re: AMS rejection of my book
    « Reply #21 on: May 27, 2020, 06:05:52 pm »
    It might be another word besides 'erotica'.

    I think at this point you need to contact KDP and ask them to move your book into the correct categories.
    I have, just waiting for a response.

    Offline Carl Johnson

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    Re: AMS rejection of my book
    « Reply #22 on: Yesterday at 11:28:25 pm »
    Your book is in erotica genres. That is the issue. Some approvers may not check the genre, and some will.

    AA doesn't advertise erotica on their Lockscreen ads. With the Sponsored ads, there usually isn't a problem as they pretty much approve anything.

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