Author Topic: New Paperwhite Won't Charge Over 82%  (Read 487 times)  

Offline alamogunr

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New Paperwhite Won't Charge Over 82%
« on: August 30, 2020, 02:53:39 pm »
OK! It is almost 3 months old.  I've been noticing that it never charges over 82% no matter how long I leave it on the charger.  Is this cause for returning it?  Do I need to worry that the battery is defective and will fail shortly?

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    Offline barryem

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    Re: New Paperwhite Won't Charge Over 82%
    « Reply #1 on: August 30, 2020, 05:08:37 pm »
    I would return it for sure.  There's no way to know if the battery is bad or if the gauge is bad but the warranty might be gone before you are sure.  I wouldn't risk it, especially as easy as Amazon makes it to exchange things.

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    Offline LDB

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    Re: New Paperwhite Won't Charge Over 82%
    « Reply #2 on: August 30, 2020, 06:31:45 pm »
    I would exchange it to be confident in my purchase.
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    Re: New Paperwhite Won't Charge Over 82%
    « Reply #3 on: August 31, 2020, 09:49:16 am »
    Before contacting Amazon I'd perform a restart, maybe even two: one using the software and one by pressing and holding the power button. ONLY so if you're asked, you can say you've already done that. But yeah, if it is only showing a charge to 82% I think that's a fair thing to request a replacement for. Note that they will likely require you to return the one you have -- they'll provide a postage paid label -- within 30 days. They'll likely send the new one out straight away. I say "new" but it's actually more likely to be refurbished. Still, that means it will have been fully checked before being re-distributed.

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    Offline barryem

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    Re: New Paperwhite Won't Charge Over 82%
    « Reply #4 on: August 31, 2020, 04:01:28 pm »
    I've had good results using chat and phone with Kindle support.  I've had pretty poor results with email.

    Barry

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