Author Topic: Seller Account  (Read 725 times)  

Offline GrahamLN

  • Status: Dr. Seuss
  • *
  • Posts: 6
    • View Profile
Seller Account
« on: August 09, 2020, 04:56:13 am »
Three months ago I published books on Kindle and it was a long tricky path so please forgive me if I cannot remember all the obstacles encountered. It seems I have a Seller Account which is costing me 30 per month. I thought the fees were taken as a Royalty on sales only. This morning I have noticed my books are on Amazon showing "0 Kindle Unlimited" which is baffling -- what does that mean ?

Purchasing via Amazon has been a brilliant service during the lockdown and I am very impressed overall.

However, regarding communications with Amazon about my account or queries such as described is a nightmare. I am fed up with replying to emails from them WHICH DO NOT STATE 'NO REPLY' and they ARE 'no reply' if you see what I mean.

Someone, please help -- I am 90 down the pan already and connot stop it.

KBoards.com

  • Advertisement
  • ***

    Offline Sleeping Cat Books

    • Status: Arthur Conan Doyle
    • ****
    • Posts: 733
    • Gender: Female
      • View Profile
    Re: Seller Account
    « Reply #1 on: August 09, 2020, 06:21:15 am »
    The only way you'd have any type of Amazon vendor account is if you signed up for one. They have absolutely nothing to do with KDP. If you did somehow create an Amazon Seller Central account, you'll need to figure out how to close it. I have no knowledge of that, as I've never had one.

    Did you, by chance, set up ads through your KDP account? That's my guess, and you set a 30 GBP monthly limit on the ad? If that's the case, you can turn off the ad and stop paying that amount.

    Offline Kathy Dee

    • Status: Arthur Conan Doyle
    • ****
    • Posts: 763
    • Gender: Female
      • View Profile
    Re: Seller Account
    « Reply #2 on: August 09, 2020, 06:35:49 am »
    Sleeping Cat Books is right, you have obviously signed up for something else: AMS ads or Amazon Seller account. What you should have done is published your books via KDP (link below) - there is no cost involved.

    1. Sign-up for KDP here: https://kdp.amazon.com/

    2. Close the other account if it's an Amazon Vendor account or turn off ads, if its AMS

    Online ImaWriter

    • Status: Scheherazade
    • *****
    • Posts: 1237
    • Gender: Female
    • Canada
      • View Profile
    Re: Seller Account
    « Reply #3 on: August 09, 2020, 08:37:24 am »
    If you've already published on KDP, you clearly have an account already. That is all you need to sell books. You do not need to have a Seller Account which pretty much sets you up as a vendor, and yes there is a fee for it. A fee which is clearly stated and which you would have agreed to when you accepted the TOS. That has absolutely nothing to do with your KDP account.

    As far as you books saying 0 Kindle Unlimited, I'm not sure what you mean. Are you saying your books aren't in Select (KU) or are you saying you have 0 page reads in KU? Did you ever enroll your book in Select (KU) which is done via your KDP dashboard?

    Offline GrahamLN

    • Status: Dr. Seuss
    • *
    • Posts: 6
      • View Profile
    Re: Seller Account
    « Reply #4 on: August 09, 2020, 09:39:35 am »
    I managed to get Amazon to phone me this morning as I had received yet another invoice. He was adamant that I needed a seller account even though I have set up a Kindle account and my books are for sale and, as far as I am aware, Amazon take their fee via the Royalty, which I am happy with.
    I have sent an email today to Kindle explaining and asking whether I should have a seller account.
    Also, I have spotted today that a Seller account can be either Basic or Professional -- Basic where less than 35 items sold per month (which is what I would definitely chosen anyway) -- Professional, seems to be the one I am locked in to.

    And, why are my books advertised by them for FREE -- I haven't sanctioned that.

    Many thanks for the responses, much appreciated. I will add more info IF I hear from Amazon (or, is it Kindle ?) It's very confusing.

    Offline GrahamLN

    • Status: Dr. Seuss
    • *
    • Posts: 6
      • View Profile
    Re: Seller Account
    « Reply #5 on: August 09, 2020, 09:44:48 am »
    Need to explain a bit more:-
    the Basic account is where commission is only paid to Amazon per sale (which is what I thought I had) and to prove it I bought one of my own books to see how the system works and sure enough they had their % commission. But, in addition charging me 30 Pounds per month.
    If I sold one book per month I would be satisfied.

    Online Lydniz

    • Status: Edgar Allan Poe
    • *******
    • Posts: 5791
    • Gender: Female
    • UK
      • View Profile
      • Credentials
    Re: Seller Account
    « Reply #6 on: August 09, 2020, 09:55:42 am »
    I managed to get Amazon to phone me this morning as I had received yet another invoice. He was adamant that I needed a seller account even though I have set up a Kindle account and my books are for sale and, as far as I am aware, Amazon take their fee via the Royalty, which I am happy with.
    I have sent an email today to Kindle explaining and asking whether I should have a seller account.
    Also, I have spotted today that a Seller account can be either Basic or Professional -- Basic where less than 35 items sold per month (which is what I would definitely chosen anyway) -- Professional, seems to be the one I am locked in to.

    And, why are my books advertised by them for FREE -- I haven't sanctioned that.

    Many thanks for the responses, much appreciated. I will add more info IF I hear from Amazon (or, is it Kindle ?) It's very confusing.

    You DO NOT need a seller account to list ebooks for sale on Amazon. You need a KDP account (https://kdp.amazon.com/en_US/ - you'll notice it says "Self-publish ebooks and paperbacks for free"). I don't know what this person is telling you, but they are wrong - perhaps because they don't understand what you're asking.

    Presumably you have some record of whatever account you set up. As others have said, go into it and cancel whatever payment details you gave them.

    Online ImaWriter

    • Status: Scheherazade
    • *****
    • Posts: 1237
    • Gender: Female
    • Canada
      • View Profile
    Re: Seller Account
    « Reply #7 on: August 09, 2020, 09:59:20 am »
    Again, you do not need a seller account. You are not a seller. You self publish your books via the Amazon platform and they are the seller. You are paid a royalty.

    KDP and Seller Central are two completely different things. I suggest you follow those links and understand the differences. That is your job, not some low lever customer service rep that clearly doesn't know what they are talking about. You say you talked to Amazon. Which department?

    And you will continue to be charged for Seller Central as long as you are enrolled. It isn't deducted from anything. It is a fee which you expressly and freely agreed to pay when you accepted the terms.

    ETA. And where are your books advertised for free? You set your prices, not Amazon. And if you set your price elsewhere for free, Amazon will price match to free. Or are you saying it's free in KU? If that is the case, and you put your book in KU, you most certainly did sanction giving your book away for "free."
    « Last Edit: August 09, 2020, 10:07:31 am by ImaWriter »

    Offline GrahamLN

    • Status: Dr. Seuss
    • *
    • Posts: 6
      • View Profile
    Re: Seller Account
    « Reply #8 on: August 09, 2020, 11:09:49 am »
    Thank you for the new posts.
    Kindle have just emailed me and confirmed I do not need a seller account.
    I never made any entry authorising my books to be free -- that's ridiculous.
    Never agreed to a 'professional level service' at all -- no way would I expect to sell a minimum of
    35 books per month.
    I fully explained to the Amazon man this mean I had published ebooks so he was wrong.
    BUT, will I get my 90 Pounds back ?

    Online ImaWriter

    • Status: Scheherazade
    • *****
    • Posts: 1237
    • Gender: Female
    • Canada
      • View Profile
    Re: Seller Account
    « Reply #9 on: August 09, 2020, 11:54:48 am »

    BUT, will I get my 90 Pounds back ?

    No. Because somewhere along the route you agreed to pay it by clicking on any combination of OK/Agree/Continue or the like. Probably more than once. And they clearly state what's happening when you click one of them. Typically right above the button.

    Offline Lady Runa

    • Status: Arthur Conan Doyle
    • ****
    • Posts: 560
    • Gender: Female
      • View Profile
    Re: Seller Account
    « Reply #10 on: August 10, 2020, 10:18:03 am »
    Also, you can't sell ebooks through your Seller account. Seller accounts are only for paperbacks published OUTSIDE of KDP. You can, in theory, use your Seller account to sell paperbacks published through KDP but it's a different process and requires jumping through quite a few hoops. And in any case, why would anyone want to do that if they can sell their paperbacks through KDP for free?

    Storyteller

    Offline unkownwriter

    • Status: Edgar Allan Poe
    • *******
    • Posts: 7442
      • View Profile
    Re: Seller Account
    « Reply #11 on: August 10, 2020, 03:27:41 pm »
    If your books are enrolled in the Select/KU program, they show up as "read for free in KU", which doesn't mean anyone is listing them for free. KU people can download ten books at a time for their monthly fee, which to many seems like free books, but you will be paid for any pages read.

    You need to take the time to read the Help pages at KDP, and also to read the stuff about KU.

    And cancel that sellers account.

    Offline GrahamLN

    • Status: Dr. Seuss
    • *
    • Posts: 6
      • View Profile
    Re: Seller Account
    « Reply #12 on: August 16, 2020, 01:42:05 am »
    Another week gone by and I am still seeing my books on Amazon advertised for free. My books are technical and only suitable for downloading to a computer -- they include drawings.
    Whichever department I manage to get an email through to at Amazon I get 'no-reply' messages listing anything up to 20 other website addresses to 'help' me sort it -- followed by the customary 'how did we do today ?' It is very exasperating.
    I managed to close the seller account but whether I get a refund I don't know -- the person who said 'no' is very likely correct.

    I found the actual task of 'publishing' my books was straightforward and I am delighted to see them on the Amazon website.



    Online Lydniz

    • Status: Edgar Allan Poe
    • *******
    • Posts: 5791
    • Gender: Female
    • UK
      • View Profile
      • Credentials
    Re: Seller Account
    « Reply #13 on: August 16, 2020, 03:31:36 am »
    Amazon does not advertise books for free. However, if you are enrolled in KDP Select/Kindle Unlimited, you will see a price of $0.00 on your product page. It sounds like you are not very familiar with how KDP works, but as others have said, if you're going to sell books via Amazon you should probably do a bit of research. These links might help.

    https://kdp.amazon.com/en_US/help?ref_=TN_help

    https://kdp.amazon.com/en_US/help/topic/G200798990

    Offline GrahamLN

    • Status: Dr. Seuss
    • *
    • Posts: 6
      • View Profile
    Re: Seller Account
    « Reply #14 on: August 24, 2020, 10:06:07 am »
    Unbelievably it has taken until today to stop the 'free books' which I understand is called Kindle Select and it looks like there is a glitch in the system because others have had the same problem as me. I published 25 technical books in May (a mammoth task) and they all displayed fine with a price for each. It has become apparent that on June 27th they ALL switched to Kindle Select without my knowledge.
    I now understand that Kindle Select is where someone pays a monthly subscription and can read 'any' (?) book in Kindle Select library -- I know the author does get a fee 'somewhere along the line' BUT that system is not suitable for my books as they are specialist -- they are educational books and aimed at a specific market not for general 'book readers'.

    Regarding the Seller Account -- I closed it down but because I closed it down I cannot communicate with them to get my money back so I am sending emails to the Complaints dept now.

    Thanks to all those that have helped.

    KBoards.com

    • Advertisement
    • ***