Author Topic: Anyone asked KDP to make a book permafree recently?  (Read 506 times)  

Offline baldricko

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Anyone asked KDP to make a book permafree recently?
« on: November 22, 2020, 05:40:57 pm »
For the first time in over five years I've decided to ask Amazon to make a book permafree. Actually, I asked them to make it free, but I'm sure they get the idea. Today I sent the same request to Author.Amazon because I've had zero response in over 24 hours from KDP. Maybe that's because it's the weekend, but usually they acknowledge a question or request.

Have you recently asked for the same? Did you get knocked back? Or did it all happen quickly and smoothly? I'm about to publish book 2 in the series and really want book one to be available free fairly soonish.

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    Offline SaltObelisk

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    Re: Anyone asked KDP to make a book permafree recently?
    « Reply #1 on: November 22, 2020, 10:12:22 pm »
    Give them 48 hours for a response. Maybe even 72. They can be slow sometimes.

    I've never had them *not* make a book free. What I do struggle with, however, is books reverting back to NOT free on the .ca site, the .com.au site, etc.... very frustrating.

    Offline baldricko

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    Re: Anyone asked KDP to make a book permafree recently?
    « Reply #2 on: November 22, 2020, 11:08:45 pm »
    Thanks. Yes, I should wait 72 hours. I was thinking too of that last KDP page requirement to enter a price the next time I upload an update.

    Offline Gareth K Pengelly

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    Re: Anyone asked KDP to make a book permafree recently?
    « Reply #3 on: November 22, 2020, 11:49:29 pm »
    Make sure that wherever you're getting it primce-matched to - be that B&N, Kobo or wherever - the title/subtitle/cover, everything are exactly the same, same formatting, same everything.

    One small difference in any of those is enough to trigger the bots to stop price-matching it. I had this issue and it was a nightmare.

    Pricematch>un-pricematch>pricematch>un-pricematch.

    It wasn't until a sharp KDP rep noticed that the cover and the formatting of the title were slightly different on D2D that it got sorted. Once I corrected those, it's stayed permafree since.

    Offline baldricko

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    Re: Anyone asked KDP to make a book permafree recently?
    « Reply #4 on: November 23, 2020, 07:33:33 pm »
    Thanks Gareth. Yes, everything is exactly the same across all sales platforms.

    I did get a message today from Author Central telling me to try KDP help. I had already sent them a request a day earlier. I tried KDP again. Crickets chirping and no price change.

    Patience is not my virtue.

    Offline Simon Haynes

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    Re: Anyone asked KDP to make a book permafree recently?
    « Reply #5 on: November 23, 2020, 09:45:12 pm »
    Are you using the Contact Us - Pricing - Price Matching link?

    They updated the template recently, but it prefills with everything you need to submit.

    I've found it's taking longer than usual these days.
     

    Also yWriter, free novel-writing software for Windows PCs. (Mac version in progress).

    Offline baldricko

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    Re: Anyone asked KDP to make a book permafree recently?
    « Reply #6 on: November 24, 2020, 01:34:28 pm »
    Are you using the Contact Us - Pricing - Price Matching link?

    They updated the template recently, but it prefills with everything you need to submit.

    I've found it's taking longer than usual these days.
    I'm not sure if I used that. Where do I find that link?

    This morning they emailed they have changed set the price across all regions, and I see it changed to $0.00.

    All good for now. But, when I go to the pricing page the price box is set on 0.99 option (where I last set it). I am about to change the series titles so it is no longer book 1, 2, etc to volume 1, 2 etc (of Book 5). That will probably trigger the 0.99 cents price again.

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