Author Topic: Resolved: Anybody Else Having This Trouble? (KDP Technical)  (Read 398 times)  

Offline Carol (was Dara)

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Resolved: Anybody Else Having This Trouble? (KDP Technical)
« on: November 29, 2020, 10:52:27 pm »
For the past week or so, the KDP paperback cover template page hasn't been working for me. After I enter the page count and other info and hit the download button, the bottom of the page says it's "waiting for..." but doesn't download. Is anybody else having this problem? I've emailed KDP but not gotten a response yet. I'm wondering if it's just my computer being uncooperative or an error on Amazon's end. I've been using these sizing templates ever since the switch from Create Space and haven't had this trouble before.

https://kdp.amazon.com/en_US/cover-templates

UPDATE: Problem resolved by switching browsers.

« Last Edit: November 30, 2020, 12:35:15 pm by Carol (was Dara) »

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    Offline Simon Haynes

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    Re: Anybody Else Having This Trouble? (KDP Technical)
    « Reply #1 on: November 29, 2020, 11:32:07 pm »
    Works fine here. If you tell me the page count etc I can download it for you and temporarily put it on my website.
     

    Also yWriter, free novel-writing software for Windows PCs. (Mac version in progress).

    Offline ShayneRutherford

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    Re: Anybody Else Having This Trouble? (KDP Technical)
    « Reply #2 on: November 30, 2020, 10:55:49 am »
    It's not just you. Some of my cover designer friends have been having the same problem. The conclusion we came to was that it was the browser causing the issue. I think it was Chrome that was the problem browser. Try switching to a different browser, and you should be able to download your template okay.
             

    Offline Carol (was Dara)

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    Re: Anybody Else Having This Trouble? (KDP Technical)
    « Reply #3 on: November 30, 2020, 12:34:06 pm »
    Thanks for the responses. I tried it in another browser and, sure enough, it works. Yay! Guess it just didn't like my Chrome.

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