I've emailed them, and my book still isn't fixed. And now my second novel I just published is wrong, too.
Novel #1 - 112K words. 389 print pages. KENP 562, but Kindle pages are listed as 277.
Novel #2 - 99K words. 341 print pages. KENP 502, but Kindle pages are listed as 255.
There is nothing unusual about either book in terms of formatting. They both have the standard front and back matter. The paperbacks automatically linked to the eBook without my having to do anything or ask. Why Amazon is claiming a Kindle "page" is ~400 words in my books is a total mystery to me. It doesn't make sense based on the print length, the word count, or the KENP number.