Author Topic: The controller button just broke on my k2i ?  (Read 599 times)  

Offline raynsally

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The controller button just broke on my k2i ?
« on: August 29, 2010, 12:36:40 pm »
The plastic 5 way button just broke. I was putting books into a collection and it came loose. Is there a way
way I can fix it?

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    Offline BruceS

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    Re: The controller button just broke on my k2i ?
    « Reply #1 on: August 29, 2010, 12:40:09 pm »
    Call customer support.

    They normally send you a replacement overnight.

    Offline Ann in Arlington

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    Re: The controller button just broke on my k2i ?
    « Reply #2 on: August 29, 2010, 12:55:00 pm »
    As Bruce said, contact Kindle CS. . . . .send an e-mail and use call me back.  If it's still within warranty they'll surely send you a replacement straight away. . . .and then ask you to send the broken one back within 30 days.  If it's out of warranty, it's still worth asking. . . . do make it clear it's a K2 problem. . . .
    My Kindles
    Hermoine's Handbag (Voyage)
    Ed's (Voyage Refurb)
    Bedtime Reading (Oasis 9)
    Godric's Hollow (Basic 7)
    My Tardis (PW 10)

    Offline raynsally

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    Re: The controller button just broke on my k2i ?
    « Reply #3 on: August 29, 2010, 01:01:05 pm »
    Thanks, It is under warranty. I have a # 877 442 3866 is this CS? I want to make sure, because I read on the board that you want to make sure you call them. TIA

    Offline Sandpiper

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    Re: The controller button just broke on my k2i ?
    « Reply #4 on: August 29, 2010, 01:31:25 pm »
    I have Kindle CS number as 866-321-8851.  Pretty sure that's correct.  I've never had to call.

    ETA:  raynsally, if you look up number you gave in reverse directory, it's not related to Amazon at all.
    « Last Edit: August 29, 2010, 01:48:18 pm by Sandpiper »
     
    My bro beagle (1954-1966).  I still miss him big time.
    His last collar hangs on my bedpost.

    Offline raynsally

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    Re: The controller button just broke on my k2i ?
    « Reply #5 on: August 29, 2010, 01:42:40 pm »
    Wow, That worked great, new one on the way monday. My guess is refurbished, but my warranty is not up until 1-23- 2012 so If it doen't work I can get another.

    Offline lonestar

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    Re: The controller button just broke on my k2i ?
    « Reply #6 on: August 29, 2010, 02:16:26 pm »
    Sorry your K2 broke but it is so great to hear the customer stories about Amazon/Kindle.

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