Author Topic: Pre-ordered The Outlaws for free - was billed today  (Read 770 times)  

Offline PraiseGod13

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Pre-ordered The Outlaws for free - was billed today
« on: December 28, 2010, 07:29:40 am »
I just thought I better post this in case it happens to anyone else.... be sure to check your email from Amazon to make sure you got this book for free if that's how you pre-ordered it.  The full title of the book is The Outlaws: A Presidential Agent Novel by W. E. B. Griffin.  I pre-ordered it for free in November and the release date was today, December 28th.  When I received my email from Amazon, it showed that I had been billed $14.99 for the book.  I called Kindle CS and had a difficult conversation with a rep who was having trouble with English so I had to give him the information and explain about four times.  But, the final outcome was that they have credited my account with the $14.99 that I was billed in error. 

MaKK (K1) & Shemar (K3)
Books let us into their souls and lay open to us the secrets of our own. ~ William Hazl

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    Online Ann in Arlington

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #1 on: December 28, 2010, 09:22:51 am »
    Mine came as well but the receipt shows $0.00.
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    Offline Steph H

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #2 on: December 28, 2010, 09:35:46 am »
    Moderator favoritism, obviously..... :D

    (I didn't order this one so can't help out with any useful info, just had to get in a smart aleck comment. It's what I do. ;D)
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    Online Ann in Arlington

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #3 on: December 28, 2010, 10:44:36 am »
    Moderator favoritism, obviously..... :D

    yeah, like I have any pull with Amazon at all :o :D
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    Offline tlshaw

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #4 on: December 28, 2010, 12:48:11 pm »
    You scared me! I checked my account, because I had pre-ordered Outlaws and received it on Kindra today, but they didn't charge me for it.

    Offline PraiseGod13

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #5 on: December 29, 2010, 06:16:54 am »
    It sounds like my experience was unique and not wide-spread which is really good.  I have learned that I need to keep a record of what date I pre-order a book because the Kindle CS rep kept asking me the date of when I pre-ordered it and I didn't know.  I usually just document the title of the book, the author, and the release date.  Pre-orders don't show up in your account until the release date... so that was no help for the CS rep wanting to know the date I pre-ordered the book.

    MaKK (K1) & Shemar (K3)
    Books let us into their souls and lay open to us the secrets of our own. ~ William Hazl

    Offline Barbiedull

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #6 on: December 29, 2010, 06:23:50 am »
     Pre-orders don't show up in your account until the release date...

    Pre-orders show up if you go to: "Your Account" then "digital orders". You can
    go through and screen capture any that are pending so you have proof of the price.
    (If you can't find your original email.) They also show as "open orders" on your
    "manage my kindle page". I pre-ordered it too:



     
    « Last Edit: December 29, 2010, 06:29:03 am by Barbiedull »

    Offline PraiseGod13

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #7 on: December 29, 2010, 09:18:51 am »
    Pre-orders show up if you go to: "Your Account" then "digital orders". You can
    go through and screen capture any that are pending so you have proof of the price.
    (If you can't find your original email.) They also show as "open orders" on your
    "manage my kindle page". I pre-ordered it too:



     

    Thanks so much for the info!!  As far as an original email.... I've never received an email for a pre-order until the day it was released.  I've never gotten an email when I did the pre-order like I do when I order a book.  I have now created a spreadsheet for my pre-orders and will document the "stats" in case I have this problem again.  The CS was trying to tell me that I must not have pre-ordered it..... until I asked him why I would have received the book and the notification email on its release date if I hadn't pre-ordered it.... because I definitely hadn't ordered it at $14.99 on the release date (and their records showed that I hadn't).
    « Last Edit: December 29, 2010, 09:26:31 am by PraiseGod13 »

    MaKK (K1) & Shemar (K3)
    Books let us into their souls and lay open to us the secrets of our own. ~ William Hazl

    Offline Jeff

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #8 on: December 29, 2010, 09:23:23 am »
    Thanks for the heads-up. I got the book free but frankly I wouldn't have noticed if I'd been charged the full price.

    Offline Andra

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    Re: Pre-ordered The Outlaws for free - was billed today
    « Reply #9 on: December 29, 2010, 09:28:40 am »
    Well, for this case, odds are pretty high that you pre-ordered it the day it showed up on the Free Book thread.  So you could check that...
    But I do keep a post-it note on my monitor with the details of my pre-orders just in case.

    And my copy of The Outlaws was free when delivered so it was probably a glitch of some kind.

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