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Writers' Cafe / Re: Appearances Matter
« Last post by locker17 on Today at 04:07:27 PM »
So my first book I opted for the free custom not a createspace isbn from Amazon. They said to add a publishing name so I made one up. Then I did my second book and I wanted it to be under the same publisher so I used the same logo for my "publishing company" but they didn't have the individual non createspace isbns anymore. Probably others did the same too.
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Writers' Cafe / Re: Appearances Matter
« Last post by dancing squirrel on Today at 03:56:20 PM »
Note to self: build a page for my little fake publishing name.
hahaha That's my "like" button.
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Is there any way to tell whose also-boughts you're in?
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Writers' Cafe / Re: Responding to Reviews
« Last post by dancing squirrel on Today at 03:50:09 PM »
1. They are not YOUR customers. They are Amazon's customers. You are Amazon's supplier.
2. There is a difference between assisting a customer with a problem (for example, a customer posts a review saying they couldn't download the book, so you respond with step-by-step instructions HOW to download the book). THAT is customer service. Responding to a review with anything OTHER than actual technical support to assist the customer is not "customer service." It is stalking.
3. It is only customer service if customers want it. Most customers DO consider it creepy. If the goal is to provide "customer service" then you should avoid doing things customers find creepy. It would be like if I bought a new ice cream and I go outside the store and tell me friend, "Hey, I just bought this new ice cream. It sounds pretty good." And then out of nowhere a representative from the ice cream company rushes over and says "THANK YOU FOR SAYING THAT! I really appreciate it!" It...would...be...weird. Like "What were you doing? Lurking in the shadows listening to conversations? Get away from me!"

I WORK IN CONTRACT PACKAGING. My company actually does tons of research on consumer behaviors. Customers don't like being watched. There are a lot of new technologies that are completely bombing in the field because customers won't use them because they feel like they are being watched. Particularly in light of recent events regarding privacy issues with various sites.

A vendor recently was marketing a technology for a chain store that was tied to their store app. A customer could scan the barcode on an item and get more information on it, including a digital coupon. Then if they bought the item later, they would get a "thank you" from the manufacturer. It was being marketed as a way to "connect" with customers in store. It lead to a massive number of of complaints and people deactivating the app because THEY FELT LIKE THEY WERE BEING MONITORED. They did NOT want those thank yous.

So this isn't a matter of "personal opinion." There is a ton of actual research being done and a lot of real world examples of this. The majority of consumers don't want to be monitored.
I was going to stay out of this, thinking I made my point, but I guess I didn't.

Someone, apparently, reported problems in my book to Amazon. Amazon took the book off sale. They put up a notice on the book page saying they had contacted me about the problem. Big fat lie. They never contacted me about the consumer complaint. I only found out about it when I happened to visit the book's sale page. I contacted Amazon and asked what was going on and they said (essentially) we don't know why your book was flagged; we're sorry; we're putting it back up for sale.

I am not monitoring customers. I am a professional publisher offering customer service. Why everyone keeps saying that taking care of my customers makes me look like an amateur is   . . . I was going to say it's a mystery to me, but that would be a lie. I know why you're doing it and I do not approve of your motivation one bit.
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Writers' Cafe / Re: Amazon Affiliate Requesting Information?
« Last post by jeremyflagg on Today at 03:48:01 PM »
Robots be roboting.

I'm quite the sad lil' robot then! Now, $16, that'd be riches worth counting!
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Writers' Cafe / Re: Amazon Affiliate Requesting Information?
« Last post by jeremyflagg on Today at 03:47:03 PM »
Thanks, thats what I was thinking too. With the amount of information they requested, I almost wonder, is it even worth it? I make just enough to keep the site up and running. I'm glad they have solved all the scammer problems so they can focus on this....oh....wait...
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Writers' Cafe / Re: Amazon Affiliate Requesting Information?
« Last post by kw3000 on Today at 03:46:39 PM »
That aside, all this over 15 bucks? Good grief.

Robots be roboting.
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Writers' Cafe / Re: Amazon Affiliate Requesting Information?
« Last post by The Fussy Librarian on Today at 03:44:23 PM »
I think what Amazon is trying to do is ensure that you are referring people via your websites and not email. If you provide the URL to the websites I think that should make Amazon happy.

That aside, all this over 15 bucks? Good grief.

Jeffrey
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When it comes to rules, specificity often leads to nuance of semantics.

Exactly.

Any given author: 

"They state their TOS applies to everyone who breathes air, but what about when I hold my breath? Do I have to follow the TOS in that case? And do we really breathe air in the first place? I mean, IANAL, but we breathe oxygen not air per se, and come to think of it our atmosphere contains nitrogen too, amirite? So, what do they mean by 'air'? I'm thinking there's some wiggle room here."
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Writers' Cafe / Re: Responding to Reviews
« Last post by dancing squirrel on Today at 03:37:24 PM »
No one is trying to stop you.  As you have said, you disagree with everyone and your analogy is perfect. You're good to go.
Thank you, Myra. I can get on with my life. :-)
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