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Topics - Jason in MA

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Archives / Please Remove - Sold
« on: February 23, 2012, 07:46:23 AM »
Sold

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Archives / SOLD: K3 Oberon Medici Cover - Chocolate
« on: November 15, 2011, 08:21:41 AM »
This item has been sold.

Hi All –

Up for sale is my Oberon Medici Cover in Chocolate for the Kindle 3. It has been well taken care of, and would make a great addition to anyone's K3. I'm asking for $50, with payment via PayPal please. Shipping is included in the price. I also have the replacement bungie, as well as the original Oberon paper slip included with the cover.

Feel free to ask any questions you may have! You may respond to this post, or email me at jasonshaffer0@gmail.com. Thanks!

Photos:






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Let's Talk Kindle! / CS Called - Sent me 3.0.2 - Interesting Story!
« on: September 13, 2010, 06:22:11 PM »
Hi everyone,

First, a little background info. I am currently on my second replacement K3, which makes it the third K3 I’ve owned since I received mine, the Thursday of its release. I was experiencing slow page turns, and overall laggy performance of the e-ink intermittently. So I had CS replace the first, and then the second K3.

Upon receiving the latest K3, at first it seemed to be all right. Then, to my dismay, I noticed laggy performance again. This was right around the time when Amazon relased the “pre relaase” of the now public 3.0.1 software. So I went ahead and tried the update to see if it worked. It didn’t do anything to help, so I decided to email the support address given on the pre-release software page. I explained my story with the following email:

Quote
To Whom it May Concern:

I have a Kindle beginning with serial number B006, and just installed the preview update 3.0.1. This is actually the third Kindle 3 I've received, being the second replacement. Both replacements were due to an issue in which the screen refresh rate would become quite slow from time to time.

This Kindle 3 hasn't had that problem at all since I received it (today), but I just installed 3.0.1 and upon that installation my page turns and other screen refreshes became quite slow. I wanted to report this to aid in the solving of this issue. I love my Kindle but extremely slow page turns are a problem.
--
Jason

I left it at that and just decided to wait and see what happened.

Well, today I received a call, and answered to a friendly voice asking me if I was Jason, and if I had any time to talk to a Kindle specialist from the Kindle Labs. Of course I said yes! This friendly voice, we’ll call him Luke, informed me that they were interested in asking me some questions about my Kindle, and also wanted to send me a new version of the software, as well as send another replacement. He told me that he had to go to a meeting, but would call me back in a few hours.

A few hours later Luke called back, and we began our conversation. He asked me several questions about when I had experienced the issue, and more general information about when and how I used my Kindle. He asked me what case I use, I told him that for now it’s a sleeve I made, but I’m patiently waiting for my Oberon :). I also told him that I’d like the Amazon case, but the hinges make me nervous. And that I thought if they could add magnets, or a strap to the right side, it would be much better. He said he would pass it along.

He then instructed me to restart my device. During this time, a Kindle software engineer was also in on the conversation via a conference call. The engineer then sent the update, and I immediately saw the “Update Your Kindle” option become bolded. Luke told me to select this, and my Kindle updated.

Upon the restart, we then confirmed that the update had gone through: Version 3.0.2. (if someone could remind me how to do a screenshot I will post that).

He then processed my replacement Kindle, and said I’d have it Wednesday.

Luke requested that I leave my current Kindle with the wireless on for at least the next 3 days. He said they would be continually collecting data and monitoring the device. He told me that they were working continually to try and solve the various issues people were reporting. He said that I was one of the few people they had contacted and who was helping them, and that this update would be rolled out to everyone once it was finalized.

He said after a few days they would contact me after I used the new update, to see how it was functioning.

I told him how happy I was that their customer service is going out of their way to help. He responded by explaining that for him, the customers are number one. He said that they wouldn’t be anyone without the customers.

I even referenced the forum a few times, and he told me that they do have specific engineers who monitor the forums on a regular basis. He said they DO act on and listen to, what they read here. That made me happy :D

I can’t understate how nice, and caring he was. How grateful he was for all of the information I gave him, and he was extremely interested in making all of this better. I finished our 29 minute conversation with a new respect and love for my Kindle and those working to make it great.

I told him as much, and added that if my microwave manufacturer called for my help, I probably wouldn’t spend 30 minutes with them lol. He agreed, but countered that if it was his blender, he’d probably stay on the line…”I love my blender,” he said. :D

So hopefully some of you will be seeing this soon. I’ll keep you all updated.

Jason

P.S. Sorry for the novel! I was excited lol

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Let's Talk Kindle! / Slowwww Kindle 3: Being Replaced
« on: August 29, 2010, 03:18:01 PM »
So I received my new K3 on Thursday. It is a Graphite 3G model. A few hours after using it, I noticed that it was acting extremely slow. Page turns took about 3-4 seconds, menus were "laggy," and there was just a general lethargy affecting the e-ink. Low and behold, about an hour later it returned to normal.

The next day (Friday) it did it again two or three times. At first I thought it was due to indexing, as I had downloaded about 100 books to the device at that point. But after checking it out Saturday (it was still exhibiting the behavior off and on) I was able to determine that everything had been indexed successfully.

Fast forward to today, and I was still experiencing the laggy e-ink. So I gave CS a call. They had me go through the normal gamut of tests: restart, make sure it is charged, factory reset, etc. They asked me several questions about when I noticed the behavior; as far as I could tell it had nothing to do with a specific book, with no real discernible pattern.

The representative decided to download a log from my Kindle and send it over to the "engineering department" (his words), and give me a call back. A few hours later he called me back and informed me that they wanted to replace it, and have me send my Kindle back so they can examine it to see what's going on. He said this was the first they'd heard of this issue.

So tomorrow they will be overnighting a new K3 to me, and I will be returning mine, sans-charger (they don't ship with the replacements) on Tuesday. I have to say I was getting attached to this Kindle and will be sad to see it go ;)


I was curious if anyone else had noticed this, or if it was just me. I know there's another "Frozen Kindle" thread, but mine didn't freeze ever. Just acted s l o w.

Jason

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**Thank you for the interest, the Kindle DX has been sold!**

Hello everyone,

I have a well cared-for Kindle DX US for sale. I purchased it last September. It works great and has been kept in it's Oberon case the entire time. It comes with the original charger and I can ship anywhere in the US.


I am asking $299 $259 $239 for the Kindle and everything below.  This includes shipping.


I am now also adding the following items to be bundled with the DX:

Belkin Neoprene Kindle DX Case ($44.99 value)




OCTOVO Faux Leather Slip Cover ($34.99 value)




OCTOVO Splash Proof Case ($25 value)




This is a great deal! Don't pass it up. And remember, free shipping.


If anyone is interested you may PM me, or email me at: jasonshaffer0@gmail.com

If you would like to view my feedback you can check username jshaffer740 on eBay.

Thanks for looking!

Jason

Photos:









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> Amazon gift cards

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I'm planning on purchasing the "Library" skin in Matte for my DX:



And I was wondering what you all thought of this skin, and if anyone knew of any discount codes there are currently. Thanks!

-Jason

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Let's Talk Kindle! / Kindle DX Software Update? - 2.1.1
« on: September 24, 2009, 01:24:00 PM »
OK, I'm not sure if this has been posted already. I ran a search and was not able to come up with any results.

I was sitting with my Kindle DX next to me a few moments ago when it flashed into the "Software Update..." page and proceeded to restart. I checked my version and it is now 2.1.1 (351050064). Is this a known update, or is it new? It was previously 2.1. This is strange because I have both the font mod and screen saver mod installed – do these not affect the DX update process?

If I've posted information already known, please let me know.

Thanks,

Jason

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[Following is from Troubleshooting Forum]:

Well folks, I was on my third Kindle (second replacement) when I discovered that it had the sun-fade issue.  I was very happy with the Kindle in all other respects, and the screen was great.  But it was quite annoying to have it fade in the sun.  So I called CS and they sent me another Kindle to replace it with.  This one doesn't have the sun-fading issue (as far as I know), however the background is a darker grey, and the text is "muddier", "fuzzier", with overall less contrast.  I've installed the "font hack" so they're both equal in that regard.  I called CS earlier and they said they don't usually do replacements for darker, less contrasty screens, but if I was really unhappy they'd replace it.  I don't want to seem picky, as all the Kindles I've had have had legitimate issues.  The first wouldn't charge, the second had a loose case, and now the third has sun-fading issues.  The fourth is good in all those regards but, as mentioned, the screen itself is worse.  So what should I do?  I'm afraid to send it back again and risk getting an issue that I just mentioned.  Am I crazy?  What would you do?

Thanks in advance,
Jason

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Well folks, I was on my third Kindle (second replacement) when I discovered that it had the sun-fade issue.  I was very happy with the Kindle in all other respects, and the screen was great.  But it was quite annoying to have it fade in the sun.  So I called CS and they sent me another Kindle to replace it with.  This one doesn't have the sun-fading issue (as far as I know), however the background is a darker grey, and the text is "muddier", "fuzzier", with overall less contrast.  I've installed the "font hack" so they're both equal in that regard.  I called CS earlier and they said they don't usually do replacements for darker, less contrasty screens, but if I was really unhappy they'd replace it.  I don't want to seem picky, as all the Kindles I've had have had legitimate issues.  The first wouldn't charge, the second had a loose case, and now the third has sun-fading issues.  The fourth is good in all those regards but, as mentioned, the screen itself is worse.  So what should I do?  I'm afraid to send it back again and risk getting an issue that I just mentioned.  Am I crazy?  What would you do?

Thanks in advance,
Jason

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