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« on: April 02, 2011, 11:12:56 am »
As with anything in print, each reader interrupts what they are reading in many different ways. While one person may read a comment and find it to be just a fact stating comment another person my find that comment as a personal attack on their issue/feelings. It's almost impossible for everyone to read the same information and come away with the same meaning/feelings.
We all have things we love about the products we buy and its upsetting when there are changes to that product. Sometimes we understand why the changes were made and other times we don't and most certainly not everyone is going to agree. And not everyone is going to agree on whether the explanation on those changes were good enough or properly addressed. I have seen both the pros/cons on these pages of the board to why some prefer plastic, others cardboard and others that don't care either way because they are fine with both or throw them away regardless. On the consumers side there is going to be someone unhappy with the decisions made, which is understandable, and with the company there is just no way to please everyone, understandable as well. What is to us a small matter to a company can be a major factor that could just snowball into other major issues.
While I most certainly agree that it would be nice if they could offer, in this case, both cardboard, plastic, or a no insert option. I also understand that it probably wouldn't be cost effective for the company (and the customer) in order for them to do so. As in most things if you order less of a product (which if offering both plastic and cardboard) they would be ordering less of both products so their purchase price would increase. On top of which if they have a person in charge of final inspection and inserting the stabilizers into the final product, if they have to stop and read each order (no insert, plastic, cardboard) the time per item at inspection would also increase. All of this would directly, of course, effect the price of their products. I looked at a lot of covers before deciding on an Oberon kindle cover and although a little more costly than others felt that it was well worth the extra few dollars, as I am sure most would agree. But if the cost of their product had to dramatically increase due to trying to carry both types of inserts (their cost, man power of customized orders, etc) I may and many others may not be able to see that purchasing their products as an affordable option. For a small company, this could be disastrous.
Whether you choose or not to order from Oberon is like everything thing else a personal matter. It is what it is. It's basically a we choose to agree that we disagree on this matter. Our personal opinions are what makes us all unique and who we are. As far as the company thanking someone for a post and not someone else, it might not be because they felt that the person who was upset was wrong or out of line or their opinions and feeling didn't matter but because the person that posted in favor or gave explanation was able to get a point across in wording that they couldn't.
In my own opinion I can't see not buying a quality product because of an insert that is not a permanent part of the product and I can in effect change it out by making my own. I also can't see not buying a product because I personally didn't agree with how the explanation was handled by a company representative. Especially if up to that point I had been nothing but happy with the products I had purchased and with the company.