Kindle Forum banner

1 - 20 of 22 Posts

·
Registered
Joined
·
8,913 Posts
Hey, Harvey, is your Zune a brick today?  ;D
 

·
Registered
Joined
·
5,163 Posts
pidgeon92 said:
Hey, Harvey, is your Zune a brick today? ;D
Mine is a brick
WT.......FREAK!!!! I am staring at a Zune logo on my screen right now.....snap. So I guess I need a software update and need to drain the battery. Thanks for the heads up!!! I would be freaking out a lot worse if I hadn't read the post first. I know now that it is fixable
 

·
Registered
Joined
·
2,581 Posts
Vegas_Asian said:
Mine is a brick
WT.......FREAK!!!! I am staring at a Zune logo on my screen right now.....snap. So I guess I need a software update and need to drain the battery. Thanks for the heads up!!! I would be freaking out a lot worse if I hadn't read the post first. I know now that it is fixable
Ok...if it's a brick, how are you supposed to drain the battery? :-\
 

·
Registered
Joined
·
5,163 Posts
I make sure the backlight stays on to drain the battery.....(sniff)

I went to the Zune website and got this:
Official response for Zune 30 Freezing Issue (Zune 30gb stuck at reboot screen)

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used).  The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year.  The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009.  We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on.  If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device. 



Customers can continue to stay informed via the support page on zune.net (zune.net/support).



We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience. 



Q:  Why is this issue isolated to the Zune 30 device?

It is a bug in a driver for a part that is only used in the Zune 30 device.



Q:  What fixes or patches are you putting in place to resolve this situation? 

This situation should remedy itself over the next 24 hours as the time flips to January 1st.



Q:  What’s the timeline on a fix?

The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.



Q:  Why did this occur at precisely 12:01 a.m. on December 31, 2008? 

There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.



Q:  What is Zune doing to fix this issue? 

The issue should resolve itself.



Q:  Are you sure that this won’t happen to all 80, 120 or other flash devices? 

This issue is related to a part that is only used in Zune 30 devices.



Q:  How many 30GB Zune devices are affected?

All 30GB devices are potentially affected.



Q: Will you update the firmware before the next leap year (2012)?

Yes.


--------------------------------------------------------------------------------

 

·
Registered
Joined
·
12,456 Posts
Actually, your Zune 30 GB should awaken at 7am Eastern time. That is when its internal clock will get over its momentary distress in trying to figure out how to end this leap year.

My Zune 30GB is stuck on the Zune start-up screen - or at least it was until its battery gave out. I'll just plug it in tomorrow morning and it should be okay.

Fortunately, I have my Zune 8GB, 16GB, 80GB, and 120GB to use as backups. :)
 

·
Registered
Joined
·
12,456 Posts
Leslie said:
Wow, Harvey! USA Today! Woot!

L
I just wish he had mentioned Zunerama in the article. Most of the other people he quoted were Zunerama members that I gave him contact info for. I had quite a few volunteers who were willing to speak to media about the outage!
 

·
Administrator
Joined
·
63,461 Posts
Harvey,

Congrats on the mention in USA Today, and VA, another great reason to be on Kindleboards--all the answers are here somewhere!

Betsy
 

·
Registered
Joined
·
4,465 Posts
Congrats:  Although, in my book; you deserved to make the COVER.
 

·
Super Moderator
Joined
·
67,245 Posts
Wonder if it has to do with the leap second they added just before midnight GMT? 

Ann
 
1 - 20 of 22 Posts
Top