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Discussion Starter · #1 ·
Hi there, fellow Kindle fans! :D

I was fortunate enough to be given a Kindle for Christmas, and I'm absolutely in love. The only problem? I'm worried that my new baby may be defective... or, more accurately, may become defective in the future.

There are two issues about which I'm concerned: my Kindle screen seems to display an afterimage, even when the device is turned off; and my left-hand "Next Page" button appears to be out of alignment. I'm including large photos of both (possible) problems so Kindle users more knowledgeable than I am can tell me if this is something to get my knickers in a twist about or not. (Please excuse the ever-present dog hair... how embarrassing!)

Afterimage: http://i7.photobucket.com/albums/y296/jesspark/kindle01.jpg

This is the Kindle when it's powered down. If you look at the top of the screen, you ought to be able to see the dark bar and maybe even make out "Jessica's Kindle" on the left-hand side; my Kindle was on the Home page when I turned it off. Is this faint afterimage normal? My mom reports that she can see the same thing with her Kindle, but I wanted to make sure this wasn't a screen malfunction, especially if it has the potential to worsen.

Misaligned left-hand "Next Page" button: http://i7.photobucket.com/albums/y296/jesspark/kindle02.jpg

You can see how the left-hand "Next Page" button doesn't line up with the "Prev Page" button above it -- it looks as though the top of the "Next Page" button is permanently depressed. I don't use this button often, preferring the right-hand one, but it seems to work fine; I just want to make sure it stays that way! I wrote to Amazon about this issue last night and received the following response:

Hello from Amazon.com.

Thanks for writing to us about the "Next Page" button.

Your Kindle is covered by a limited one-year parts and labor warranty. If the "Next Page" button of your Kindle proves to be a problem in the future, wee will replace your Kindle free of charge. If you experience a performance issue with the device in the future, please contact us for hardware support by calling one of the numbers below:

Inside the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927

If we determine that your device needs to be replaced, we'll send you a new or reconditioned unit at our discretion and provide you with shipping information to return the malfunctioning unit.

More information about the warranty for your Kindle can be found in the paper insert that came with your Kindle, the Kindle User's Guide or on our Help pages at this URL:

http://www.amazon.com/kindlesupport

I hope you found this information useful. Our goal is to help you get the most out of your Kindle experience.

Thank you for choosing Kindle.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=adhvabcf3351322308
If not, click here:
http://www.amazon.com/rsvp-n?c=adhvabcf3351322308

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Stu
Amazon.com -- Earth's Most Customer Centric Company
http://www.amazon.com/your-account
I clicked "yes" -- confirming that the email did resolve my question -- but, in retrospect, it really didn't. While I appreciate learning more about the replacement policy, what I wanted to know was if the crooked "Next Page" button was something that was going to prove defective later on down the line. I know that Amazon's Customer Service reps aren't psychic, but I was hoping that others' experiences would better inform me as to whether this is something that I should keep an eye on. I feel silly for being so paranoid, but I love my Kindle and I don't want it to stop working!

I'd be most grateful for any words of wisdom (even if they're just "Calm down!"). :)

--jesspark
 

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Discussion Starter · #5 ·
Thanks for the quick and friendly replies, debbie, Linda, and Neversleepsawink;)! ;D

Debbie, I went back to my original photo of my powered-off screen and darkened the levels -- can you see what I'm talking about now?

http://i7.photobucket.com/albums/y296/jesspark/kindle02b.jpg

Although the afterimage doesn't fade at all after the Kindle's turned off (and it does the same for any "page" it's on before being powered down, including screensavers), it hasn't been interfering with my reading... but, if it's something that could cause problems later on down the line, I figured I should nip it in the bud. :) Better safe than sorry and all that!

Again, thanks for your help -- I'm so glad to know that there's a community of other Kindle users who are able to offer experience and advice!
 

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Discussion Starter · #10 ·
Linda -- I just did my first reset, and the afterimage remains. I should've tried that before posting, though... thanks for the reminder! :)

I just shot off an email to Amazon's CS (I'd talk to them over the phone, but I wanted to include links to the photos), so we'll see if they say that a faint afterimage is normal (or at least acceptable). If it's not, does anyone know what the policy is for replacements when the Kindle is out of stock?

And Ann, my cover is a Dickens Executive Leather Case by bobarra. I love it! :D I have to admit, though, I've been eyeing Oberon's Hokusai Wave cover lately...
 

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Discussion Starter · #12 ·
No Velcro! Depending on how I hold the Kindle, sometimes I have to readjust the upper corner to make it more snug, but it's never been in danger of falling out (thanks, too, to the elastic strap at the bottom). I never used the original Kindle case for comparison's sake -- my parents gave me the bobarra cover along with the Kindle -- but I've been very happy with this one.

There are a handful of other designs and colors/prints, which you can see here. :)
 

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Discussion Starter · #15 ·
Will do, katbird1! Thanks to marianner's post -- which also reminded me that the word for this effect is "ghosting" -- I'm feeling much better about the state of my Kindle. :) Interesting, though, that only a few users report being able to see text/images on the screen when the Kindle is turned off... I wonder why that is.

I just did a search for "Kindle" and "ghosting" and found this discussion on Amazon about ghosting, and the first reply echoes marianner:

Yes, it is normal. It is a byproduct of e-ink technology, and there is no danger of burn-in. Once you turn on the Kindle again, and bring up a new page, the old page will completely disappear to be replaced by the new page. The Ghosting you see when you turn it off is due to nothing replacing the page you were on, and therefore not all the ink particles disappear.
I imagine CS is going to say something similar. I'll post the response as soon as I get it!
 

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Discussion Starter · #17 ·
Thanks for your input, everybody! I just received a reply from Amazon:

Hello from Amazon.com.

Thank you for writing to us about the problem you're having with your Kindle screen.

The flash you see when you turn the page is a normal part of the display refresh process. Kindle uses an electronic ink display that has a slightly longer refresh time than back-lit displays but uses less battery power.

Please check to make sure your battery is fully charged or that your Kindle is plugged in using the power adapter. If your Kindle is low on power, the screen may not refresh properly.

If your Kindle rests on one screen for an extended period of time, you may experience ghosting. Often, paging back and forth through a book or the selections on your home screen will help refresh the display.

You may also wish to restart your Kindle to fully refresh the screen:

1. Press the Home key to visit Kindle's Home screen
2. Select "Settings" from the Home screen menu
3. Select "Restart" from the Settings menu

Also, some ghosting may occur when the Kindle is turned off. This is normal for the the electronic ink technology.

If this problem persists, please contact us for hardware support at 1-866-321-8851 so we can better determine how to assist you.

Thank you for using Kindle and for shopping at Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=rurvhyvf3347718132
If not, click here:
http://www.amazon.com/rsvp-n?c=rurvhyvf3347718132

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Shawn P.
Amazon.com -- Earth's Most Customer Centric Company
http://www.amazon.com/your-account
Bolding mine.

So, apparently, this is normal. I'm still scratching my head over why some people report ghosting/an afterimage when their Kindle is turned off and others don't, but... I guess I'll take Amazon's word that it's nothing to worry about! That's a relief. :)
 
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