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Discussion Starter · #1 ·
Since I have had my Kindle for a month, I decided to write Amazon and give them my thoughts on any improvements they could make (page numbers and books covers as screen savers). I sent it last evening, and this morning I had this response:

Hello,

Thanks for writing your positive feedback and suggestions about our Kindle 2.

We'll consider your feedback regarding the page numbers and screen savers as we
plan further improvements.

Customer feedback like yours really helps us continue to improve our store and
provide better service to our customers. Thanks for taking time to offer us your
thoughts. I've passed on your comments to the Kindle team.

Our goal is to help you get the most out of your Kindle experience. If you need
further assistance, please contact customer support at 1-866-321-8851.

Thank you for making Kindle 2 a success by owning and using it. We'll honor your
commitment by continuing to provide the quality product availability and support
you expect for your Kindle.

Please let us know if this e-mail resolved your question:

If yes, click here:


Anyway, I am just so impressed that they actually read my feedback, and responded nicely back to me. Gotta love Amazon!
 

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Discussion Starter · #9 ·
Ann in Arlington said:
They DID have to read it enough to know what to put in the paragraph that specifically addresses your issues, even if the rest of the letter was boilerplate. . . .

Ann
Exactly...kinda like it's the thought that matters!!

And I soooo know they won't give me page numbers, but I would like periodically updated screensavers or the ability to use book covers as screensavers, so maybe they will use those ideas (Ha ha, when pigs fly!!)
 
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