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Trekker said:
Um....that's pretty much the same canned response they give to everyone. They change a few words to make it sound like they are addressing your specific issue but it's more or less a form letter.
ummmm...yeah....I don't want to burst your bubble, but ^^this^^ is true :(
 

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It's OK egh...I remember getting what I thought to be a "personal" response from CS while I was waiting for my Kindle.  My bubble burst, too  :(

(older and wiser now)
 

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OK- I have a question that up until now I have been nervous to ask....but what the hey!  I am feeling brave....

Here goes.....

*deep breath*

How does one understand the location in Kindle?  I just don't "get" it so I ignore it!!!
 
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