[MamaProfCrash]

http://www.amazon.com/Amazon-com-Customer-Service/forum/Fx2EGRL42MHF15D/Tx1XWROEYYNYZUA/1/ref=cm_cd_ef_tft_tp?_encoding=UTF8&asin=B00154JDAI

The Customer Service folks are going to be answering question online. Those poor, poor people.

 

[Kindgirl]

hehe 

 

[davem2bits]

Attrition, instead of laying them off?

 

[KindleKid]

well..at least they're employed..i guess

 

[luvmy4brats]

That's just mean...

 

[Sweety18]

Is that a good thing or bad?  From our the customers point of view and from the CS employees point of view...

 

[hazeldazel]

poor reps, having to answer the same questions over and over... 

hey, maybe they'll get the clue about folders/tags?  *crosses fingers*

 

[MamaProfCrash]

One person managed to ask if he could get service outside the US three times.

 

[stu11926]

I don't think I'd have the patience to do that job.  My standard reply would probably be "RTFM!"

 

[DawnOfChaos]

My standard reply would probably be "RTFM!"

snort. I bet that would be a real popular response tee hee hee.

 

[MamaProfCrash]

LOL

I have to admit, I posted asking for tags or folders. It was just once. And I really want tags or folders.

 

[purdueav8r]

I had to call CS today, but not because I was having trouble with my K2.  I was enthusiastically demonstrating my new K2 to a friend at work today (she's visually impaired- glaucoma, so she's super interested) and I was showing her the Amazon Kindle Store and how I could shop for books from the device.  Well, dummy that I am, having never used the Store via the Kindle before, I accidentally one clicked the first book on the NYT Bestsellers list.  So I called CS a couple of hours later w/Bob's Whispernet turned on & George w/Kindle support removed the book for me and credited my account.  I used the call me feature on the webpage & got through in less than a minute, so it seems like they're well staffed.  He was very pleasant & nice to deal with.  Yay for Amazon.

 

[luvmy4brats]

I had to call this evening. I talked to two different reps and they were both very nice (even if we couldn't completely fix my problem, we at least know what it is)

He asked if there was anything else and I told him yes, I would like to request folders/tags, whichever. Just some sort of organization. He laughed a little and says he hears that all the time. I told him it was the only thing I don't like about my kindle.

I also made sure I told him how much I liked the new cover and how it's a huge improvment over the previous one.

I feel for the one's who get stuck on discussion board duty...Who'd they piss off?

 

[sjc]

Post Patrol:
It's Amazon being polite and demoting someone instead of firing them...lol.

 

[sebat]

If it is like other companies online CS....they will have a online manual to go by and just cut and paste the answers in.  Not very exciting work but at least it's a job and they don't have to deal with people that are irate for stupid reasons on the telephone.  I've got a friend that does it for another company and she prefers it to phone work.

 

[Leslie]

They posted this:

Amazon.com Customer Service will be posting answers in this forum once a day. We will be answering frequently asked questions from the forums.

I think Amazon realized they missed the boat last time, having users become the frequently asked question answerers, and they are trying to get in there out of the gate this time.

L