I had to call CS today, but not because I was having trouble with my K2. I was enthusiastically demonstrating my new K2 to a friend at work today (she's visually impaired- glaucoma, so she's super interested) and I was showing her the Amazon Kindle Store and how I could shop for books from the device. Well, dummy that I am, having never used the Store via the Kindle before, I accidentally one clicked the first book on the NYT Bestsellers list. So I called CS a couple of hours later w/Bob's Whispernet turned on & George w/Kindle support removed the book for me and credited my account. I used the call me feature on the webpage & got through in less than a minute, so it seems like they're well staffed. He was very pleasant & nice to deal with. Yay for Amazon.