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I had to call this evening. I talked to two different reps and they were both very nice (even if we couldn't completely fix my problem, we at least know what it is)

He asked if there was anything else and I told him yes, I would like to request folders/tags, whichever. Just some sort of organization. He laughed a little and says he hears that all the time. I told him it was the only thing I don't like about my kindle.

I also made sure I told him how much I liked the new cover and how it's a huge improvment over the previous one.

I feel for the one's who get stuck on discussion board duty...Who'd they piss off?
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