Joined
·
615 Posts
Wanted the folks here to see this particular report from today at the Amazon forums. I'm not sure why the person who posted the report does not seem to want to keep her 2nd Kindle2 since the new one seems quite a bit better, but I guess she still finds it uncomfortable.
What was interesting to me was that Amazon asked her to send the first Kindle 2 to an individual who is working on trying to solve the screen darkness problem.
Here's the posting, which I broke up into more paragraphs for easier reading, I hope.
http://www.amazon.com/SF-Bay-Area-interested-contrast/forum/Fx2EGRL42MHF15D/Tx21LRDZ7XI5VKX/3/ref=cm_cd_et_md_pl?%5Fencoding=UTF8&cdMsgNo=54&asin=B00154JDAI&cdSort=oldest&cdMsgID=Mx3GUGC0RLJAU03#Mx3GUGC0RLJAU03
Posted on Mar 9, 2009 7:40 PM PDT
Nikalette says:
What was interesting to me was that Amazon asked her to send the first Kindle 2 to an individual who is working on trying to solve the screen darkness problem.
Here's the posting, which I broke up into more paragraphs for easier reading, I hope.
http://www.amazon.com/SF-Bay-Area-interested-contrast/forum/Fx2EGRL42MHF15D/Tx21LRDZ7XI5VKX/3/ref=cm_cd_et_md_pl?%5Fencoding=UTF8&cdMsgNo=54&asin=B00154JDAI&cdSort=oldest&cdMsgID=Mx3GUGC0RLJAU03#Mx3GUGC0RLJAU03
Posted on Mar 9, 2009 7:40 PM PDT
Nikalette says:
So, it's good to know they're seriously looking at this.Okay, I received my replacement Kindle today. The screen is
about 2 shades lighter than the original. The text looks
slightly darker and sharper.
I wanted to hang on to the first Kindle which I received
Thursday, to do a comparison and synch them. I might be able to
live with the new one, altho' I'd much prefer something with
greater contrast, but I'm willing to try it for a couple weeks
with a booklight.
The customer service rep sent me an email asking me to return
my Kindle to an address in my state, California, to an
individual who is attempting to fix whatever is turning some
Kindle's darker. The service was excellent by the way. I do
have to pay the return shipping to get it to the tech address,
but I will be reimbursed.
I also had an issue with some error messages, but that was
probably due to a specific book sample. It's really a good idea
to call customer service right away when issues come up, I
think they're still getting the kinks out. If I do return mine,
I'll wait a while for all this to get sorted out and then buy
it again, because I love the device apart from the screen
issues.