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At the end of every month I update a spreadsheet with the number of copies each book sold, but this month some things aren't adding up.
One book, my newest release, has sold 18 copies (11 sales, 7 borrows) according to the sales dashboard (the one with the pretty chart).
But, when I go to the Month-to-Date Unit Sales page (the one with the numbers), it says it's only sold 15 (8 sales, 7 borrows).
I thought it was a short-term problem that would correct itself in a few hours, but it's now over 36 hours since the month's end and it's still stuck like that. There haven't been any refunds.
The book had both sales and borrows on the last day of the month, so it can't be an exceptionally long delay - the borrows all match; it's only the sales I'm missing.
I've lost a similar percent off my other books, too - around 15% from what I can tell. For some of them, they're missing sales - others are missing borrows.
Is this normal? Is it happening to anyone else?
One book, my newest release, has sold 18 copies (11 sales, 7 borrows) according to the sales dashboard (the one with the pretty chart).
But, when I go to the Month-to-Date Unit Sales page (the one with the numbers), it says it's only sold 15 (8 sales, 7 borrows).
I thought it was a short-term problem that would correct itself in a few hours, but it's now over 36 hours since the month's end and it's still stuck like that. There haven't been any refunds.
The book had both sales and borrows on the last day of the month, so it can't be an exceptionally long delay - the borrows all match; it's only the sales I'm missing.
I've lost a similar percent off my other books, too - around 15% from what I can tell. For some of them, they're missing sales - others are missing borrows.
Is this normal? Is it happening to anyone else?