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Has anyone had the displeasure of dealing with a KDP glitch where it doesn't report your number of sales correctly?
This morning I noticed I had a certain number of sales. This afternoon, I gifted a couple of books to book reviewers, and I was also told by a few people that they had just purchased my novel. When I went to check my KDP numbers, they were exactly the same as they were this morning.
Now, I know for a fact that Amazon counts gifted books as a sale, so I know for certain that this number should have changed. But it hasn't moved all day... and my ranking is starting to suffer.
Has anyone had an issue like this? If so, did it get resolved? Or were those sales just 'lost' unto the world? What about royalties for the sales not showing up?
Any information on this at all? I'm seriously frustrated.
-Ania
This morning I noticed I had a certain number of sales. This afternoon, I gifted a couple of books to book reviewers, and I was also told by a few people that they had just purchased my novel. When I went to check my KDP numbers, they were exactly the same as they were this morning.
Now, I know for a fact that Amazon counts gifted books as a sale, so I know for certain that this number should have changed. But it hasn't moved all day... and my ranking is starting to suffer.
Has anyone had an issue like this? If so, did it get resolved? Or were those sales just 'lost' unto the world? What about royalties for the sales not showing up?
Any information on this at all? I'm seriously frustrated.
-Ania