If it's a defect issue -- meaning something's not right and you want a replacement -- they will normally send it right away. So like next day in many cases. And then you just have to return the bad one within 30 days, or else they'll charge you for the new one.scarnell said:Can someone tell me how long it takes to get a new kindle if you send one in for trade-in. I know this is probably a silly question, but I read on mine everyday and it is the only one I have.
If you're trading it in through the program we're talking about here, it takes roughly a week for them to get it and maybe up to another week for them to check and be sure it's what they expected. Then they post the gift card to your account. You can track the return via UPS so you'll know when they get it and can then keep watch for when the GC hits your account. But I think they also send emails when they're all done, especially if they are giving you the lesser amount. Then you would order the new kindle whenever you want and can get it as fast as you're willing to pay for.
It would be hard for me to trade in a kindle, even to get a brand new one, if it was the only thing I had! Because it would be, probably, at least a couple of weeks without. Of course, you can still use the kindle app on a phone or tablet, or even a computer. And there are always paper books . . . but Kindle is the best.
eta: I just sent one out on the 10th and UPS shows it was delivered today.