I know that returns are a reality. I realize that some books are not worth the space they are written on. I realize that people purchase Kindle books by mistake. I get all of that. It really annoys me when a short informational ebook is returned (okay -it annoys me when any ebook is returned). If someone can read an ebook within an hour, get the information they need, write down the steps, and return the ebook, then A) they've just obtained the information from the ebook for free, and B) they've essentially stolen the ebook. Returning an ebook with good information that is less than $2 is a sign of a serious cheapskate. It's not only annoying, but unethical as well.