Since I live in Germany I can't get the update via whispernet. So I go to the software update online at Kindle support. Follow all the directions and when I go to do the update "update your Kindle" is grayed out. I've called CS a couple of times and they haven't been able to figure it out either. The last rep I talked to said that my inquiry has caused a lot of traffic between techs. It's being upgraded to the developers to see if they can come up w/ something. Maybe if they can't figure it out they'll send me a new K2. After all if you can't do firmware updates then something ahs to be defective, right?