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Discussion Starter #1
I got this email. Anyone know if it's legit?

Hello,

Our records indicate you're scheduled to receive a payment from KDP at the end of November. We are currently unable to verify your payment details. To ensure you're paid on time, please update your banking information in your account using the instructions provided below by November 25, 2020. Until you update your banking information, your payments will be on hold and you will see a banner alert in your KDP account. To learn more, check our Help page: https://kdp.amazon.com/help/topic/GUFL3496V6U2ESA7

To update your banking information:

- Sign in to your KDP account: https://account.kdp.amazon.com/account
- Complete Two-Step Verification
- Go to the Getting Paid section of your account, click "Delete account" and then confirm
- Click "Yes" under Incomplete Payment Setup. Follow the steps to enter your banking details, following these guidelines:
o When setting up the bank details, ensure the 'Account holder name' field exactly matches the name associated with the bank account. A name mismatch can result in payments being rejected by the receiving bank. If you're unsure who the account holder of your bank account is, contact your bank for additional information.
o Please use the full name(s) for the account as it appears on the banking account you want to use. Please put a space between the first and last name.
o Please use 'Latin language' based letters (no symbols or characters)
o Please provide your Bank Name in the "name of bank" field - not your name.
o Please do not include salutations such as Mr, Mrs, etc as part of your name.
- Please also review that your address in the Author/Publisher Information section matches the address on file with your bank. The name in your address field should also match the name you entered for your bank account.

After you've updated your KDP account, we will automatically review your submission. If we are able to verify your payment details, we will release the payment hold, remove the alert from your KDP account, and issue your payment in our next payment cycle.

If you have any questions, please contact us: https://kdp.amazon.com/contact-us

We apologize for this inconvenience and appreciate your prompt attention in making these changes.

©1996-2020, Amazon.com, Inc. or its affiliates. All Rights Reserved. Amazon and Kindle are trademarks of Amazon.com, Inc. or its affiliates. 410 Terry Avenue North Seattle, Washington 98109 US.

Please note: This is a transactional message regarding your account. Your subscription preferences will continue to be honored for all future commercial e-mails from Kindle Direct Publishing.
 

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Discussion Starter #3
Thank you, I didn't think of that. It's not there. I guess I just won't do anything and wait and see if the "banner" they are talking about shows up on my account. If that is a phishing message though, it's a really good one!
 

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Every email received is a phishing email. Just like every snake on the planet is a deadly venomous snake. Very carefully inspect them and confirm or refute. Approach them both that way initially and you aren't likely to go wrong. Never click links in emails like that one. Go to the site/company in question and log in and go through your own account. If it's legitimate you'll find it.
 

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I got that exact same very detailed email warning.

A red flag for me was the 'delete account' instruction.  Never seen that before. Also there is no banner alert posted in my account.  Everything looks normal.  I was careful not to click on any links in the email - I suppose that is how a phishing attack would work.

I've copied and pasted the email to KDP support and wait to hear what they say. 

Philip
 

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It seems there will be new banking rules going into effect the last day of this year (I don't know which country), so Amazon is starting to verify some accounts that may not be valid after that. There's a thread started on the KDP forums about it, no one seems to know much.

At any rate, never click on links in emails, always go directly to your account and check for messages.
 

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I've just received the exact same email. I read through the thing looking for signs of phishing and fakery. The 'delete account' instruction was a dead giveaway. But, I was surprised at how much better the scammers have been getting at constructing these emails.

As everyone else has said, definitely do not click any link provided in these emails - even if it is really Amazon. Always go directly into your account, and check for messages there.

Funnily enough, I did receive an email recently regarding the tax interview which required updating, and which turned out to be legit, so as always you have to stay on your toes.

What a world.
 

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I was sent this email Thursday night and immediately requested support to call me. They confirmed it is a legit email and that I had to delete and re-enter my information. I also have a notification in my dash. It's frustrating because I haven't changed my info since 2012.
 

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As a suggestion: no, never click on a link but do hover over the link which will display the real address it leads to. In this case, I hovered over the links and they're all legit Amazon addresses. With phishing, it's either some crazy address or one that only differs from the real one by a dot or an extra letter which is a dead giveaway.

Unless some computer whiz here knows of a way to camouflage the crook's real address? Is it possible?
 

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Lady Runa said:
As a suggestion: no, never click on a link but do hover over the link which will display the real address it leads to. In this case, I hovered over the links and they're all legit Amazon addresses. With phishing, it's either some crazy address or one that only differs from the real one by a dot or an extra letter which is a dead giveaway.

Unless some computer whiz here knows of a way to camouflage the crook's real address? Is it possible?
I do that and when it's some email like oafhgiwerta;[email protected] I know for certain but I don't have any/all legit email addresses memorized so if it looks remotely real I still consider it fake and never click any email link that could possibly be phishing.
 

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All payments for November 29 have been notified to our account and everything is fixed again. If anyone does receive the email and the red banner on their bookshelf page, do what Amazon says and delete your bank details, re-instate them and then wait for three days. If you haven't heard anything in this time and if the red banner is still visible, send off an email. I did all this and then sent an email and things were fixed quickly.

 

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All this phishing and scamming is getting so sophisticated that it's scary. I nearly got caught with a phone call about my credit card. She had my name and ID number and had a slick answer to all my questions. She gave me her name, her 'bank employee' number and a reference number for the call. She assured me she didn't want my password or PIN (which is what the banks continually tell you they won't ask for) but when she asked for the number on the back of my card I knew it was a scam  :mad:. I called the bank's fraud dept. and had my card stopped, just in case. Now I have to wait to get a new card delivered  ::). It's linked to my Amazon account so I'll have to make changes there. Such a nuisance.  :mad:
 
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