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I created a MOBI file using Calibre.

I send it to my LG K20 Plus phone (to my Kindle email address for that device), and it works perfectly.  Even my cover artwork shows in the Kindle app Library.
My brother sends it to his Samsung A20 phone, and it never shows up in his Kindle app library.

He has uninstalled and reinstalled the Kindle app.  He has spoken to Amazon support.  But nothing helps.

Any suggestions?
 
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