[Diana]

Odd thing happened to me.  I cancelled a subscription two days ago that was paid through until January 14th.  On the Manage my Kindle page, it shows the subscription as inactive, having been cancelled on January 5th.  Now, I go to my bank account, and Amazon has taken a payment for the subscription yesterday (the 6th) even though the subscription was not due for renewal till the 14th, and had been paid last on December 14th.  So now I have paid again and am not receiving it and Amazon shows no record on my account of the payment they took yesterday.

I have emailed them and am secure in the knowledge that they will rectify it, I just wanted others to be aware of this potential problem.

Happy Reading,
Diana

 

[Betsy the Quilter]

Good to know, I'll have to check on some of mine that I've cancelled!

Betsy

 

[Diana]

Well, about to die of embarassment here. As I suspected, I got an almost immediate response to my query. Here it goes--they refunded the subscription, they didn't take it out. They said because I cancelled, they refunded the last amount. I checked, and yes--that was a deposit to my account That just makes their customer service all the more awesome, I had still used two weeks of this month's fee so I did not feel they owed me a refund. They are so good with their customer service and I feel like such a boob now for not noticing that!!!

 

[Ann in Arlington]

Well, about to die of embarassment here.

Don't do that! If we all did that there'd not be too many of us left 'round here.

I've had the same experience with canceling subscriptions. It's apparently automatically billed on a certain date. If canceled, they refund some or all. You just have to check your CC statement to be sure it happened.

Note: you HAVE used up your 'free trial' so if you resubscribe, they'll start billing right away.

Ann