Connection help - Please

Is this wi-fi or 3G you are attempting to connect with?  If wi-fi, is the password for the router correctly set?  Is the router set to b/g compatibility mode (n-mode only will not work). 

Did you try a reset?

SusanCassidy said:

Is this wi-fi or 3G you are attempting to connect with? If wi-fi, is the password for the router correctly set? Is the router set to b/g compatibility mode (n-mode only will not work).

Did you try a reset?

Click to expand...

Hi Susan,

To be honest i don't know if it;s wi-fi or 3g and i don't know how to find my router password to see if it's set correctly or how to check the settings you mentioned

I did manage to try a reset, but no joy. If you or anyone else could help me check these setting i would be grateful.

Hili

I'm presuming as you bought the Kindle in the last year that it's a current (3rd) generation model. To find out if you have a wi-fi only or a wi-fi + 3G, from the Home Screen, press Menu --> Settings. Under 'Device Info' it will give you the serial number of the device. If it starts with B00A or B006, it's wi-fi + 3G. If it starts with B008, it's wi-fi only.

To learn how to connect your wi-fi, watch this Amazon video and read the accompanying text. It's a pretty comprehensive page of information, but if you still get stuck, come back and let us know and someone will try to help you. Good luck!