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Check the specifications on the site. I know I've seen all kinds of shapes on Amazon - even horizontal rectangles. Other sites might not be able to manage them. I also know I had a cover look smeared on a site because I hadn't uploaded a large enough image.

Try right-clicking and saving someone else's cover and see if you can figure out the dimensions. If you don't have Photoshop, you can pull it up in Paint.
 
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